Originally Posted by koonalpandya

I'm using TATA Indicom wired broadband since April 2010.
Since May 2011, I'm facing connection issues wherein the connection gets reset every 1-3 minutes.

I have complained this 5 times to help line and everytime I'm assured that a representative will come to fix it.
The representative never turns up nor calls up to resolve the problem.

I want to know what is the procedure for escalating this to the consumer court.

Here are the complaint numbers:

1: 13 65 57 34 DT. 21st May 2011

2: 13 65 75 88 DT. 21st May 2011

3: 13 73 34 74 Dt 14th June 2011

4: 13 74 81 84 Dt 18th June 2011

5: 13 77 07 14 Dt 25th June 2011

Dear Mr. Koonal,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that we are unable to trace your complaint with the given complaint numbers.

We request you to kindly provide us your Tata Indicom connection details, your email id or your alternate number, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.