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Airtel charging for Services not provided

This is a discussion on Airtel charging for Services not provided within the Broadband forums, part of the Internet Services category; I signed up for Airtel Broadband and was told I could cancel 'anytime' with 24 hrs. After 11 months I ...

  1. 06-25-2011, 11:56 AM #1
    runaround
    runaround is offline Junior Member
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    Default Airtel charging for Services not provided

    I signed up for Airtel Broadband and was told I could cancel 'anytime' with 24 hrs. After 11 months I cancelled and Airtel is trying to charge me for 3 additional weeks of service. I emailed Airtel under a different anme as new user asking about current cancellation services. I have an email that current policy still explicity states I would be able to cancel within 24hrs.

    Maybe Airtel should charge me for an additonal year? This is rediculous and charges should be dropped. There was a credit in my account when I cancelled and they are keeping that too.

    Is this the way India companies are allowed to operate? This is corruption at it's finest.
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  2. 06-29-2011, 02:17 PM #2
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Customer,

    This is to inform you that your concern listed 25 June 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@in.airtel.com with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  3. 07-01-2011, 01:17 AM #3
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Customer (runaround),

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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