@Karan I have a Airtel 1499 Plan, which gives me a 4 Mbps bandwidth for 25GB download. It appears that since 11th June 2011, Airtel is choking torrent traffic. Earlier, I used to get download speed of at least 450kbps but now I only get a speed of at most 50kbps. This is not acceptable at all. Airtel is not helping its cause by choking torrent traffic. Such backhand tricks are fraught with malpractice. I'm thinking to either downgrade my plan to 2Mbps or change the service provider all together. Most of my download needs pertain torrents. At this speed the very idea of getting 4Mbps plan gets terribly defeated.

Any call to the Airtel elicits a standard reply: We do not guarantee torrent speed.

Dear Karan,

This is to inform you that your concern listed 12 June 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@in.airtel.com with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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@ Bikram

its actually unbelievable.... if this was happening to all the users... i would still believe them.... but everyone i know off that has the 2mbps plan gets 250+ kbps download speeds on the torrents 24-7.
you can try downgrading it to 2 mbps and i really hope they do solve your problem. even im going to downgrade it to 1mbps next billing cycle onwards... hopefully it will be sorted out.
i mean ...we are paying for this service... and as long as we are paying for it, we should be getting our money's worth.

i'll try contacting "Airtel Presence (Airtel Customer Service Team)". they have posted a message above. but dont know whether they will solve the problem or give me more excuses. did u try contacting them???

Dear Karan,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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I also have posted a thread on airtel throttling but Airtel doesn't want to be serious with this issue(no replies to the issue from airtel executive). We don't let airtel to follow the Comcast pattern, i want compensation for blocking P2P exchange i usually use it to communicate to my friends ,send/receive files as it uses half the time and resources with simultaneous exchange.
Here is the Website to explain how Airtel is blocking P2P
www dslreports com/faq/11158

Do not indulge through email conversations Airtel Customer Care Executive would mark it a matter of third party Software(any bittorent related) and try to baffle customers with same reply with auto generated messages.
Hope above link may help to voice against their monopolistic policy of dealing market.

Compensation is important because tommorow they will block HTTP and WorldWideWeb(WWW) which is equally popular in current scenario as P2P and generate lot of traffic.

@ Rakesh Ranga

Dear Sir,

my issue hasn't been resolved, so please do not put your trust in the same! these days its seems your trust is not worth much!

an airtel technical executive visited me 2 days ago on sunday and gave the same excuses that all the airtel employees have given.. im sure you would have a long list of excuses too!!

he made me speak so a senior exec on the phone who blatantly told me that airtel does not support torrents and when i asked him about my friends who got full download speed all day along....... again he had only one answer : "we cannot comment on other user's connections"

so sir, i am requesting you again to sort out this problem asap... plz do not discriminate.... we are paying for your service and will demand our money's worth.

awaiting reply!

I am facing the same issue for a long time. I contacted till the appellate officer. No use. Nobody technically understands what the problem is.
Common excuses given are:
Cannot comment on other user connections
We do not support third party software
We do not block any torrents
Torrents are illegal ( there are many legal torrents too! )

torrents speeds are capped at 60 KBps, while I am on 2mbps connection.
With so many users complaining all over the place, it is still a wonder how Airtel keeps denying the fact.

I am planning to change ISP which does not block torrent traffic.

Dear Customer (bodka),

This is to inform you that your concern listed 11 July 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@in.airtel.com with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Dear Customer (bodka),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear
Airtel Customer Care,

I have been an airtel customer for more than 12 years now and have been using your mobile, broadband, landline and Digital TV services.
I am paying in excess of Rs.1800 per month because my usage is heavy and am required to send and receive huge amounts of data
online. Your recent unethical change in policies of shaping bandwidth has been really annoying and is causing a great deal of inconvenience to me.
Throttling speeds at your end is senseless as no ISP has any business looking into what their clients are accessing over the internet.
It is really shocking to see how you are invading a client's privacy.
I feel cheated and robbed off my money as I am not being given the service I am paying for.
While buying this broadband connection nearly 6 years ago i was not informed of any such ridiculous move and shall not tolerate it any further.
I ask this problem be verified as soon as possible or I shall be left with no choice but to discontinue with airtel.
Find my details attached

Name: Tushar Gupta
Region: New Delhi
Acc no.: 11951532
Landline no.:42725153
Billing address: B-305 Saheta Appts. Plot no.30 Sec-4 Dwarka New Delhi
Alt contact no.:8527399448,9810017612

Dear Tushar Gupta,

This is to inform you that your concern listed on 27 Jan. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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The same problem is with me since 4 or 5 months. Now i feel like throwing my Airtel connection out side of my house. I use 1599 plan MAX 75 GB during day time i don't get speed at all not even 30kb it's about 5 - 10 kb most of the time. I did lot of complains about it and all the time i use to get same stupid excuse that we don't support torrent and if you want to check the download speed then please try downloading something from microsoft[dot]com, are you kidding me.?I mean people are not taking 75GB plan, 50GB plan 30Gb plan with high speed just for downloading something from microsoftp[dot]com people use to take these kinds of plans for downloading torrents and watching videos that's it. I have no other choice except keep using this shit because in my city no other companies are providing connection's in my area. Airtel this is my very humble request that please stop throttling are torrent's download speed because nobody likes wasting there money and time in these king of things.

Thank you.

Dear Tushar Gupta,

We would like to inform you that your concern listed 27 Jan. 2012, has been resolved. Should you have any queries please contact Airtel customer service at airtel: About bharti airtel: Feedback

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Airtel_Presence

Contrary to your response, my problem is STILL VERY MUCH exisiting and I am still experiencing reduced speed on torrent client.

FYI My PC is not out of order and the torrent I am using has been tested simultaneously on 3 other ISP's that are giving
perfect speeds which rules out a "third party software" issue.

Expecting a solution this time


Tushar Gupta

A/c Landline : 011-42725153