We have a brodband of MTNL but your MTNL connectoin is working the day we got a connection .I have complaind many time but MTNL did not take any step

till today for to solve my complaint .kindly take my complaint seriousley .

I had got a new Broadband connection (TriB 599 Combo) from MTNL Delhi 2 weeks ago. Ever since it’s installation I started facing severe problems in Network connection. I had made so many complaints to MTNL Customer care but instead of healing it they give excuses. Finally I’m forced to make complain to you as they had no solution for me.
no internet connectivity last from 4 days (Broadband Docket # 2817)

I HAVE SEND THIS MESSAGE AS EMAIL TO senior MTNL OFFICER at their email address amsnn1@bol.net.in (Sh.Anup Kumar Area manager SHAKTI NAGER DELHI) and gmrhn@bol.net.in (Sh. R.M.Tiwari General Manager NORTH Delhi) but delivery to these email address failed and also they are not answering to any calls mentioned on MTNL DELHI WEBSITE at http : // delhi . mtnl . net . in / gm_dgm . htm MTNL

I have applied for triband combo plan (599 Rs/-) 6 months earlier(during offer period) but it is not installed at my residence address. I had already visited Burari MTNL exchange but they that they will install but no one came to do so.

1) I have made application at Mukharjee Nagar Sanchar Haat 6 month earlier.
2) After 15 days I visited BURARI Telephone exchange to know the status of application , but get to know that lines in my area are not working properly so they will install after every thing is fine.
3) when nothing happen i revisited and they said that they will not install at all as customer's from that area lodge too many complaints .

I can't understand that why i am denied from service ? why no landline is installed or even no one just visited my locality to see is their any real problem.

I have not been informed about any such unavailability of service in my area also their are few persons in my area that are using MTNL'S s broad band service.

They have suggested me to pay the local line man 1000 rs and he will take care of all the issues. is that acceptable ?

For your reference

My
Cust Account no = 2044258839
Registration No. = BUR13007261
Address = House Number 30, Mukand Pur, Delhi 110042 (Land Mark Above SAI Electronics)

I have attached a scanned copy of my application.
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Hope for a quick and positive reply
Regards
Ankur Singh
Email : ankur08admin@gmail.com
Contact No :9650377713

Today i reconfirmed the amount of bribe required and came to know that after 6 month it is being raised to 2000