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Complaint Against Airtel for delay in installation

This is a discussion on Complaint Against Airtel for delay in installation within the Broadband forums, part of the Internet Services category; I had applied for a new Airtel broadband connection (2mbps DSL) at Koramangala branch office of Airtel. (CEF no: TBLR ...

  1. 05-31-2011, 01:20 AM #1
    ygaurav
    ygaurav is offline Junior Member
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    Angry Complaint Against Airtel for delay in installation

    I had applied for a new Airtel broadband connection (2mbps DSL) at Koramangala branch office of Airtel. (CEF no: TBLR 239250, Dt: 12/05/2011, SP/DP No: KEB01201). I have paid them an advance of Rs 1299 for the same on 12th May 2011. The manager had informed me that it will take 7 days for installation. But it's been almost been 3 weeks yet the connection is not been installed. I have spoken to the manager and even visited their branch office 3 times in past 2 weeks but every time I get a new excuse. They have told me 3 times that they would be sending the technician to my home and I took a half day from office, yet they didn't turn up. Then the manager stops picking up my call.

    I thus kindly request you to please look into the matter as this continuous harassment has left me no option but to approach you.

    Regards,
    Gaurav Yadav
    +91 7204232585
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  2. 05-31-2011, 02:33 PM #2
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    Airtel_Presence
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    Dear Gaurav ,

    This is to inform you that your concern listed 31 May 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  3. 06-03-2011, 10:22 PM #3
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    Airtel_Presence
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    Dear Gaurav ,

    This is to inform you that your concern listed 31 May 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@in.airtel.com in with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  4. 06-08-2011, 07:53 AM #4
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    Airtel_Presence
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    Dear Gaurav Yadav,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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