Dear Priyanka,

This is to inform you that your concern listed 28 May 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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i got a call from airtel head office and they told me about a plan of rs 599 in which we will get unlimited internet usage. it will provide a speed of 2 mbps for 5 gb and after dat it will give 256 kbps. i agreed to the plan and now they are not giving me tha plan. i have called 121 more than ten times and they olways say that we dont have any such information. my id is ankitdudeja13@yahoo.in

Dear Priyanka,

I would like to inform you that your concern listed 28 May 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Hello

My LL phone number is 08042141294.

I asked airtel for a shift of broadband from one location to another (after being promised that this will be done in 3 days). The transfer could not be completed till 11 days. Airtel charged me INR 300 for shifting of broadband as well as for all 11 days i was out of internet service as airtel couldn't had not shifted my landline. Upon waiting for complaint regarding same (10-14 days) they asked me to pay INR 75 as late fee.
Fed up with all their issues i asked them that i would like to discontinue their service. They offered me a better plan (swift 899) with additional 20% discount as other vendor was providing me service at about same price. They also offered a waiver of 1 months bill due to overcharging caused. At which i decided to continue services of airtel. Now even after waiting for one more month neither plan has changed yet and they are asking me to submit waived off bill. and upon raising the same concern to 121@airtel.in multiple times I just receive an acknowledgement email with a number attached and no resolution.
What action could be taken against airtel and what would be procedures for the same?