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Harrassing calls from Airtel

This is a discussion on Harrassing calls from Airtel within the Broadband forums, part of the Internet Services category; I had raised a compalaint earlier ("Transfer request for Airtel Broadband pending for last 2 months" on indiaconsumerforum.org) regarding transfer ...

  1. #1
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    Default Harrassing calls from Airtel

    I had raised a compalaint earlier ("Transfer request for Airtel Broadband pending for last 2 months" on indiaconsumerforum.org) regarding transfer of my Airtel Broadband connection, which is now 6 months old! In response to my complaint, i recvd a call/mail from Airtel confirming that charges billed against my connection during the non-usage period will be reversed (non usage since i moved to new address and requested Airtel connection to be transferred; which did not happen!! Airtel did not transfer my connection /respond to my request for over 4 months despite innumerable reminders! but diligently produced bills and made calls for making bill payments!!!)

    This issue is still not resolved despite Airtel's confirmation on the call for reversing charges for the period when my connection was not used since transfer request was pending with Airtel!! I'm being harressed by Airtel executives almost every week fro making the payment. I want this matter to be resolved immediately! I need a written confirmation from Airtel stating that there are "no dues" on me and that the charges billed against my name during the period of Dec 2010 to till date (or whenever) are a mistake on Airtel's end since the connection was not used after we moved to new address.

  2. #2
    Airtel_Presence's Avatar
    Airtel_Presence is offline Senior Member
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    Dear Customer (Harrassing calls from Airtel),

    This is to inform you that your concern listed 24 May 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@in.airtel.com with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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