Originally Posted by Unregistered

I recharged Tata Photon plus for Rs 700 through online. Rs. 700 was deducted from my account and the internet service was never activated. I raised the issue through customer care by email on 4/March/2011 and there was no reply. I received a confirmation email about the issue. There was a link provided in the confirmation email saying if this issue is not resolved in 10 working days, please click here to escalate. I sent an escalation on 21/March/2011. There is no reply to my email.

Could you please help me to raise this issue with consumer court ?

Thanks.

Dear Customer

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Indicom connection details, your e-mail id, or your alternate number, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.