Internet Problem - Tata Indicom
This is a discussion on Internet Problem - Tata Indicom within the Broadband forums, part of the Internet Services category; To Whom It May Concern: We are a Healthcare BPO services company involved in providing Medical Transcription Services to Clinics ...
- 06-17-2009, 08:56 PM #1Unregistered Guest
Internet Problem - Tata Indicom To Whom It May Concern:
We are a Healthcare BPO services company involved in providing Medical
Transcription Services to Clinics and Hospitals in United States of America
and for this purpose we use Broadband Internet connections from Tata
Indicom.
For the last 2 weeks we are not getting any internet connectivity from the 3
out of 4 internet lines we use for this purpose. Day before yesterday the
only working internet line also has been disconnected. We have registered
complaints for all the internet connections and have been following up with
them in regular intervals. No one has contacted us locally and there has
been no call back from Tata Indicom about updates.
Tata Indicom Customer Service help lines are disconnecting the lines after
giving a message "your estimated wait time is less than 12 minutes, please
call back later." We are not even able to talk to any customer service
executive.
We have been without internet connection and losing business. Apart from
loss of face in front of US customers and loss of any future reference for
getting new business, we are losing out on our earning potential. We will
not be able to generate enough revenues to support ourselves or our
liabilities.
We request you to please help us in taking this up with Tata Indicom.
We are being affected very badly and we need those internet lines back up
desperately, otherwise we will lose our livelihood.
Gautam Das
Director
Katonia Tech Solutions Pvt. Ltd.
Landline: +91-33-2419-7520
Fax: +91-33-2419-7558
Mobile: +91-9836802121
- 05-02-2012, 11:38 AM #2Unregistered Guest
slow internet speed To Whom It May Concern:
We are a kitchen equipment supplier company involved in providing backend Support to United States of America & Middle East countries, for this purpose we use Broadband Internet connections from Tata
Indicom.
For the last 3 weeks we are not getting very slow internet. We have raised complaints for all the internet connections and have been following up with them in regular intervals. After 4-5 days, your engineer came to our location finding fault with your modem. You people not at all noticed (prior to raise complaint from our side) this issue, as this modem was expired.
After fixing this issue we were getting good speed 120kb/sec, for 2 days. After that, we are experiencing same issue” slow internet browsing speed ranges 5-6 kb/sec”.
Whenever we talk to customer executive he says please delete cookies & unused data etc. We don’t want to expect this kind of solutions from your end. For your info, we are aware how to do maintenance of our systems.
We have been running with low internet connection and losing business. Apart from loss of face in front of US head office and hence we are losing out on our earning potential. We will not be able to generate enough revenues to support ourselves or our liabilities.
We are being affected very badly due to slow net speed.
Your's ,
Ram.
Ph: +919652805805
- 05-02-2012, 07:26 PM #3
Senior Member
- Join Date
- Jan 2012
- Posts
- 289
Dear Customer,
Greetings from Tata Docomo!
We sincerely apologize for the inconvenience caused to you.
We would like to inform you that our concerned team tried to contact you on the given alternate number but unable to establish the contact. Hence, we request you to kindly provide us your Tata Broadband connection details, e-mail id or your alternate contact number which will assist us in doing the needful.
We assure you that we are committed to resolving the issue to your satisfaction.
For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.
Thanks and Regards,
Customer care
Tata Docomo.
- 08-14-2012, 11:13 AM #4ashishvirkar254@gmail.com Guest
Irresponsible lady on customer care to talk with customers I had a problem with my internet from 3 months. On the issue of the bill i got a call from tata's no on which a lady was very aggressive and a bit we rude in talking. they dont know how to talk with the customers. probably they dont understand the tata's brand and continue on their own. they must be given proper training to talk with the customers. finally when i asked to make me to talk with her senior she didnt reply. I dont know her name but the number from which i have got the call was 022 - 67477247 at around 5.45 pm on 13th aug 2012.
Please look into the matter.
- 08-28-2012, 04:03 PM #5
Senior Member
- Join Date
- Apr 2010
- Posts
- 7,691
Dear Ashish,
We regret the inconvenience .Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - Tata DOCOMO Chat to get your query resolved through a Live Chat with our Customer Care executive.
Thanks and Regards
Customer Care
Tata DOCOMO.
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