Dear Khursid,

I am cheated!!

It all started when your officer approached my elder brother Mr Mohammed Arif(who is
my decision maker ) for selling a wireless broadband connection, your Guy did a
great deal of misselling and actually cheated us.

The first thing uttered by your sales officer when asked about the USP of the
product was that-‘Surfing is absolutely free during daytime only downloads are
chargeable to the extent of 2 Rs per MB-Again when specifically asked about the
downloads done during night, he made it very clear that down loads are absolutely
free during the night, all this facilities only at the rate of 499/-- no mention of
the off peak hours & conditions apply

Few days later when one of my elder brothers collegue; after his word of mouth was
very much eager to take such a connection where the above mentioned –so called
benefits are there.

The same false promises was done to my brothers collegeue as wel, but to his
surprise he came to know about the reality when some other sales officer named
‘sudip’ came for the delivery of the product to his office and revealed few of the
charges and was very hesitant to discuss on the same in detail and said that he is
just doing the sales on the behalf of the Mr Asif, as he is ill.

Since than my elder brother is running from pillar to post from
Abhisek Ray, to Chaitalee, to Harigopal Saha, to Mr. Debashis Rout and lot other
people. To know what is actually happening.

Abhishek Ray –the Manager for wireless broadband connection kolkata , kept on saying
repeatedly to my brother that our connection will start within a days time as we
have taken all necessary approvals and the thing is already into waiver system; but
this one day never came. My brother kept on trying on the phone numbers of Abhisek,
Hari, but only one SMS saying ‘5 Min’ would come from abhisek after my Bro. has
tried for a dozen times on cell phones of dozen people.
Earlier when asked about – whether Buffering comes under download or not, your
‘Manager’ said that Buffering is not comming under Download, I even asked that we
usually see movies, clippings and songs on the You Tube so this will not attract any
charges. He confirmed as-- no it is free of charges.
My brother also called on the number from where I had received calls stating the
discontinuing of services, but the lady on the other side confirmed her name as
Munmun, but later it was confirmed to us in the meeting scheduled with my brother
;in the below paragraph that there is no lady working in the name of Munmun. i hope
Abhisek and Chaitalee are the correct names !!!

Again I am sure your people are unaware of your own product too—abhisek ray, on my
brothers request earlier has send an email on his corporate email ID about the
charges on the connection taken which is incomplete where there is no mention of the
50 paisa charges per minute and many other discrepancies which I would like to
share with you if you will be willing to meet me unlike your collegues who stopped
receiving my & my brothers call—than ultimately my brother had to go to the Reliance
house to raise a complaint to the higher authority.
In the meeting with my brother where on the speaker phone Asif confessed many wrong
communication or deliberate false commitment was done to me and my Bro.
Chaitalee said very boldly that give us 15 days time and we will get back to you on
23rd of May with the solutions, when my brother said that he is going to raise a
complaint to Anil Ambani-Chairman, Relaince Communications, Abhisek in an very
unprofessional manner said ‘go and do whatever u want to do’ or else give us 15 days
time.
He came to me near the exit during my departure from Reliance House and said
directing towards someone in the far off cubicle that we have already forwarded the
case to that person and usually this waivers are done and we receive request for
waivers every fortnight.

Totally pissed off(pardon my language) with the service of reliance my bro. lastly
got in touch with Mr Debashis Rout the DGM; (when on 23rd May I received no response
from Chaitalee and Abhiskek - who lastly on 26th Misbehaved with my brother.) said
to come down to the Reliance House on Monday the 25th of May in an very rude manner
and when we are calling him on his cell number to know the exact process as to how
will I get my Rs 3250/--- Rupees back –(thank got I got my receipt after 25 days of
the connection). He is not receiving my call, as he is not coming to office from the
last two days as he is on leave and there is no person on his behalf to take care of
the business operations—confirmed to us by Hari.

Sir,
I am not going to be cheated I wish my problem will get solved at your end. I wish
you will help me in getting what is our right

You can request your collegues to forward you the email correspondence which we had
made with Relaince – of which I have got no response till date.

WE REQUEST YOU TO GIVE FEW MIN. FROM YOUR BUSY SCHEDULE AND MEET US AND OBLIGE.

Regards,

Arman
MDN # 9330135553