we are a firm of chartered accountants and been using reliance broadband alongwith reliance landline.

ever since we were using the broadband, we encountered problems. but the helpdesk was always sorry for the inconvenience caused and instructed us to check IP addresses, cables, modem repair IPs, etc. (thanks to them i learnt quite a few things). but all this would take valuable time at our cost.

however, this june, when we had advance tax payments for corporate clients and TDS payments and returns to be submitted, we had the most problems. it started with 'limited or no connectivity' on 09.06.09. i complained and went through the entire exercise of checking my system, rebooting, switching off and on the modem, etc. when none worked they gave me a complaint no. in the meantime our landline went off too. however, both came back by the end of the afternoon and i promptly informed them about the good news.

10.06.09 went off without problems.

11.06.09 neither the broadband nor the landline were working. i called them up and underwent the whole exercise. finally they gave a number with assurance that someone would visit us. surely they did and confirmed that the problem was outside, at some DP box. neither wanted to call their supervisor because one was have low mobile charge and the other didnt have enough balance. finally they gave a missed call to someone. they went off saying that we would get the connection back in half an hour. the whole day went off.

12.06.09 same problem and i called the helpdesk to be informed that my problem of 11.06.09 was already resolved and i got a new complaint no. i was taken aback, when did the connection come back? no one called to confirm as they usually do from reliance. anyway, again the assurances...

13.06.09 problem persisted, no visits by any personnel.

15.06.09 called and was informed that our complaint was being looked into. when i insisted on talking to some senior person, i was guided to one miss naina patil, floor manager, reliance comm., mumbai. she put me on hold for sometime and returned to tell me that there was some problem with the person from whom they were getting electricity for their DP box. she said that our case was being forwarded to some rapid action team and someone from this team would call me within 3 hours.

the rapid actioin personnel called hritesh called me up to say that there was no technical problem. it was of a commercial nature where there were some bargaining being done with the electricity provider of their DP box. this problem would be resolved by Friday (19.06.09)!!!

is this a problem for which the consumers should suffer? pls help.

faiz anwar
9831140809
reliance broadband USER ID 3248 3479 1166