Hi Sir ,
My name is Mayur Sharma working in an reputed IT company , I made a online payment of Rs 5161 for my airtel bill once it was showing me that it has been not done due to server error , I made the payment next day ,then it showed that it will be done latter ,then the next day i tried it was reflecting that the payment has been done twice and i called airtel they informed me that contact airtel office ,I spoke with citi bank they gave me a reference no 20313506 and told me that speak with someone in airtel office so i went to airtel office they assured me the refund and gave me a reference no 20313506 that was done on 29/5/2009, and was told it would be done within a two three business days today is 5 /06/09 and it still hasn’t been done ,
Called airtel the same day 5/06/2009 spoke with Ramashanker who was not at all helpful repeating same line that sorry I can’t help again and again like a tape recorder was not at all willing to help ,and then I disconnected the phone called up again ,Spoke with Muzzammil and gave me information and informed me that will send a email to the care.ncr@airtel.in and someone will call me I send the email to the same address I have it in my sent address I also got a automated reply but still no one called me
I called up again on 12/6/2009 again explained my issue spoke with Bhavana was given a reference no 20740174 and was assured that my issue would be resolved but still it’s the same .
I called up again today 15/6/2009 but still the response was same that someone will call me my credit card billing date is coming I informed that that I have my investments and payments to do I can bear the sum of Rs 5161 in advance as I won’t be able to pay that amount to bank and interest will be charged on it ,but still there response is very casual ,I m so much annoyed and traumatized by all this that I can’t even sleep properly as I always keep calling airtel and always in the tension of the payments that I have to make because of them I am hoping for a solution as consumer court is my only hope .
Name of the ISP broadband provider Airtel
Broadband phone no 01204274298
Noida
Regards
Mayur Sharma
my contact no is 9953260625
best time to contact between 3 PM-8PM
Saturday & Sunday any time