I am arun from chennai. I am working as a Senior Software Engineer. For doing freelancer project i need internet connection facility. On 10.02.2011 i book airtel broadband one guy (narashiman customer care executive) called me and told me that "Connection is available in your area one of our executive will come to ur room shortly you need to provide the valid documents.". One of the airtel executive Mr venkatesh called me and he came to my room and he got 500 rs and room rental document and pan card document and one airtel broadband application form and He told me "Sir tomorrow we call u and we will provide u the internet connection tomorrow and i will call u and tell u the booking number at night".So i commited lot of responsibilites regarding the freelancer project. But he didn't called me at night So i make a call to him yesterday morning. he asked excuse and told me that "Your register number is CH1139597". After that one guy called me and asked me some questions that where is ur area and tell me any landmark so it is easy for us to provide internet connection. such like that. so i had told him about my residence. until night i didn't get any call. So i called the person his name is navaneethan. and asked about the internet connection. He told me, in that area we able to provide only 35 connection so already we provided 35 connections in that area. so we unable to provide u the internet connection. So immediately i called to mr.narashiman, and i asked about it. He told sorry sir we cant able to provide u the connection we will refund u the money. But my loss due this play will be nearly 25,000. Airtel broadband customer care executive are really doing forgery activities.Now i asked to refund me the amount. But they told me it will take 10-20 days. I cant able to believe their words. If i want to go for some other ISP then how it is possible without refund me the amout. I need the justice.