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DISAPPOINTED BY AIRTEL data card internet SERVICE

This is a discussion on DISAPPOINTED BY AIRTEL data card internet SERVICE within the Broadband forums, part of the Internet Services category; Dear Rakesh, As per I reply which you have posted on 21/4/2011, please note that I have received a call ...

  1. 04-22-2011, 03:58 AM #16
    sumit.jugran Guest

    Post Complaint againt Airtel Ltd regarding Data Card Service

    Dear Rakesh,

    As per I reply which you have posted on 21/4/2011, please note that I have received a call from Airtel support on 19/4/2011 regarding the extremely poor speed of my data card (0 Kbps download and 0 Kbps upload), however, the representative simply asked some questions and put blame on my hardware device as expected. Being from a technical background, I was manage to show her the real picture of what exactly is going on and she luckily understood, however, again she ensured to call me back after she realized that she could not resolve the issue but I did not receive any call after that.

    Furthermore, my cellphone remains reachable all the time and you can also send me the sms. Apart from that, I also sent you all the details along with the complete issue which you can locate under the email address "sumitjugran1@gmail.com" at your end. I would also wanted to know that why I did not receive any answer from your corporate office, regional office or nodal office (ncr).

    Appellant: Sumit Jugran
    Email Address: sumitjugran1@gmail.com
    Address: 4th Floor, C-64,
    Jangpura B,
    New Delhi-110014
    Cell number: 91-9310916660
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  2. 04-23-2011, 05:30 PM #17
    Airtel_Presence's Avatar
    Airtel_Presence
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    Dear Sumit ,

    This is to inform you that your concern listed 22 April 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  3. 04-27-2011, 09:43 PM #18
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    Airtel_Presence
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    Dear Sumit Jugran,

    This is to inform you that your concern listed 22 April 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@in.airtel.com in with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  4. 05-02-2011, 09:15 PM #19
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    Dear Sumit Jugran,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  5. 06-03-2011, 01:56 AM #20
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    Dear Mr Sumit Jugran,

    We would like to inform you that your concern listed 16 April 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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