Hi ,

This is Abdul Nayeem from Hyderabad, I got the Reliance Netconnect wireless datacard (no 9395348524) on 20/05/2009, My Plan is BrdBabd10GB_1099City (Rs 1099) , I was told and also mentioned in the brochure that I have a limit of 10GB per month and any additional usage will be charged @2Mb per limit.

My connection stopped working on 8/06/2009 and when I contacted the customer care I was shocked to know that my Bill is Rs 12000 and my services has been deactivated due to that.

1) I never Received a bill or an email or a phone call about my bill and the service was disconnected abruptly

2) I was charged for 5 GB extra usage though my plan is 10 GB per month and my actual usage is around 10 GB.

3) I was never educated by the sales representative that the bill will be calculated on pro-rata basis and usage limit is per day not per month as advised by the sales rep nor the fact was printed anywhere in their sales brochure.

Please advise as how can I go ahead and raise a complaint in the Consumer Court to get this resolved.

Thanks,
Abdul Nayeem
abdulnayeem7@gmail.com

Hello,

I am Vivek from Hyderabad , I have Taken a Reliance Datacard , from "PIONEER ASSOCIATES", he has taken money from me on the firsty day itself and now thye are not activating my Data Card even after calling them several times in a day .Please let me know how can I lodge compalin against them in Consumer Forum.

Thanks
Vivek Yadav

the people from Reliance is making fool to customer by selling their netconnect + device which is containing 3.1 mbps speed i buy this device by 1 week Ago. the seikh (9372461567) from reliace service provider sell this product by telling 15 days back guaranty if its not working. the tower issue in tingri nagar in pune and the issue is going to resolve after august. he convince me the device will work after he uploaded my documents but still its not happen due to their tower issue. n the customer care
(180030005555) Rakesh is also not giving me a complaint no. .....if this is so why the service provide sold me this product without any knowledge of its feasibility there . they totally used or taken my money. i never expecte this from Reliance .I am also working in Tata but this kind of unsatisfactory and frustating situation will not happen to our customer .
my cust id and MDN n0. of Reliance Broadband is (9373218809)

Originally Posted by Ashishjain2

the people from Reliance is making fool to customer by selling their netconnect + device which is containing 3.1 mbps speed i buy this device by 1 week Ago. the seikh (9372461567) from reliace service provider sell this product by telling 15 days back guaranty if its not working. the tower issue in tingri nagar in pune and the issue is going to resolve after august. he convince me the device will work after he uploaded my documents but still its not happen due to their tower issue. n the customer care
(180030005555) Rakesh is also not giving me a complaint no. .....if this is so why the service provide sold me this product without any knowledge of its feasibility there . they totally used or taken my money. i never expecte this from Reliance .I am also working in Tata but this kind of unsatisfactory and frustating situation will not happen to our customer .
my cust id and MDN n0. of Reliance Broadband is (9373218809)

Hi Ashish,

We apologize for the inconvenience caused to you. This is to inform you that your problem has been escalated and our concerned team is working on the resolution. We will get back to you shortly. In future, you may also write to us at Reliance Mobile | Facebook.

Regards,

RCOMcare

Originally Posted by Ashishjain2

the people from Reliance is making fool to customer by selling their netconnect + device which is containing 3.1 mbps speed i buy this device by 1 week Ago. the seikh (9372461567) from reliace service provider sell this product by telling 15 days back guaranty if its not working. the tower issue in tingri nagar in pune and the issue is going to resolve after august. he convince me the device will work after he uploaded my documents but still its not happen due to their tower issue. n the customer care
(180030005555) Rakesh is also not giving me a complaint no. .....if this is so why the service provide sold me this product without any knowledge of its feasibility there . they totally used or taken my money. i never expecte this from Reliance .I am also working in Tata but this kind of unsatisfactory and frustating situation will not happen to our customer .
my cust id and MDN n0. of Reliance Broadband is (9373218809)

Hi Ashish,

We hope that we were able to assist you with your concern to your satisfaction. In future, you may also write to us at Reliance Mobile | Facebook.

Regards,

RCOMcare