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complaint regarding Airtel connection

This is a discussion on complaint regarding Airtel connection within the Broadband forums, part of the Internet Services category; Sir / Madam, I have a landline no. 01147511891 of Airtel company in the name and style of Raman Kumar. ...

  1. 01-25-2011, 07:35 PM #1
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    Thumbs down complaint regarding Airtel connection

    Sir / Madam,

    I have a landline no. 01147511891 of Airtel company in the name and style of Raman Kumar. I have faced so many complaint regarding speed and billing. So I have marked so many complaints in Airtel customer care (198) So many times they offer my many type of discount and continue this connection.
    But now I have decided to disconnection of this connection. I have marked a complaint (1325612 dtd. 28.12.10) and this time they also offer me some discount in current bill (Nov’10) and assure that speed not reduce. So I agree to continue this connection.
    But after two days I was facing same problem regarding speed.
    Then I have marked a complaint again in Airtel customer care (198) on 02.01.2011.
    They assured that our executive contact you within 24 hrs. But nobody contact me after than till date.
    But I have made your payment after discount (offer amount). But now my connection is not disconnecting till date and your executive make call daily on my landline and ask for deposited of balance payment.

    Now note that I am not made any payment to your company because I am not satisfied this company and also company services and also my complete of disconnection is 02.01.2011 so I am not made any payment after this date

    Kindly take action
    Thanks & Regards
    Raman Kumar
    My contact no is 9250300374, 9350011666
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  2. 01-27-2011, 07:03 AM #2
    Airtel_Presence's Avatar
    Airtel_Presence
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    Dear Raman Kumar,

    This is to inform you that your concern listed 25 Jan. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@airtel.in

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  3. 01-30-2011, 07:36 AM #3
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    Airtel_Presence
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    Dear Raman Kumar,

    This is to inform you that your concern listed 25 Jan. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@airtel.in

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  4. 02-02-2011, 07:10 AM #4
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    Dear Raman Kumar,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@airtel.in

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