Originally Posted by vikrantp

sir..
i had a tata photon plus post paid account with account no..907232571. As my device was confiscated by my hostel warden and hence i was unable to use the device anymore, i requested for the cancellation of account on 4th of december 2011, and was given the docket no. 245676989. Further i got a mail on 6th of december saying that my complaint has been resolved.

And now they have sent the bill amounting Rs 321 for the usage after December 15th to Dec 31st even though i stopped using the services and raised a complaint as stated above from 4th of december itself leading to the cancellation of my account.
please take a complaint on this..

Dear Mr.Vikrant

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Originally Posted by vikrantp

sir..
i had a tata photon plus post paid account with account no..907232571. As my device was confiscated by my hostel warden and hence i was unable to use the device anymore, i requested for the cancellation of account on 4th of december 2011, and was given the docket no. 245676989. Further i got a mail on 6th of december saying that my complaint has been resolved.

And now they have sent the bill amounting Rs 321 for the usage after December 15th to Dec 31st even though i stopped using the services and raised a complaint as stated above from 4th of december itself leading to the cancellation of my account.
please take a complaint on this..

Dear Mr.Vikrant

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We have confirmed from concerned team that the issue has been resolved.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Tata Photon Plus A/c No. 9241153339
Name: Durlav Dhadumia
EMAIL ID: DURLAV.DHADUMIA@GMAIL.COM

I have received my last month's (5th Feb to 5th March) Tata Photon Plus bill and it shows 17gb download and 10gb upload which is totally not matching to my figures. I have downloaded 6.4 gb of material from internet and done about 1.7gb of uploading. They have now barred my internet connection and are now asking me to pay an amount bill of Rs 10,500 otherwise my internet connection would not be activated. I have been paying all my internet bills on time since last 1 year and I have never made a complaint against their over metering of internet usage. They are now harassing me like this.

The internet usage is totally manipulated from their server which I always doubted but never bothered to make an enquiry on this matter. Now that the figures are being inflated to such an extent and that the way they are harassing me for a little delay and that too not even yet crossing my bill payment due date (24th march) I am bound to take some actions this time.

I want the Tata-Team to mail me the detail internet usage records to me so that I can check and verify how my internet usage has gone so up. Please do the needful.

And also I want my internet connection to be activated asap.


Regards
Durlav