Originally Posted by Unregistered

I purchased a Relaince USB internet connection No.9311137582 in June. At time of purchase, my plan was wrongly entered as one for a higher amount and my repeated complaints were ignored. Subsequently I was biled for a higher amount that I had opted for , for the billing period of June-July. My overpaid account wsa not adjusted.

Also the services provided were sub standard and extremely infrequent.I wished to disconnect my internet connection.I lodged this request with customer care on 2 occassions . My internet connection was no longer working but I was billed twice (Sept-Oct and Oct-Nov). I subsequently also wrote emails to customer care and to Mr.Rajat Sharma (Official at Reliance who's email id was provided by Customer care) but no response was recieved.

All through this period I have been continuously harrassed with phone calls demanding payment for wrong billing.

Hi,

We are extremely sorry for the inconvenience caused to you. This is to inform you that your problem is escalated and our team is working on the resolution. We will get back to you shortly. For further assistance email us at rcom.care@relianceada.com.

Regards,

RCOMcare

Originally Posted by Unregistered

I purchased a Relaince USB internet connection No.9311137582 in June. At time of purchase, my plan was wrongly entered as one for a higher amount and my repeated complaints were ignored. Subsequently I was biled for a higher amount that I had opted for , for the billing period of June-July. My overpaid account wsa not adjusted.

Also the services provided were sub standard and extremely infrequent.I wished to disconnect my internet connection.I lodged this request with customer care on 2 occassions . My internet connection was no longer working but I was billed twice (Sept-Oct and Oct-Nov). I subsequently also wrote emails to customer care and to Mr.Rajat Sharma (Official at Reliance who's email id was provided by Customer care) but no response was recieved.

All through this period I have been continuously harrassed with phone calls demanding payment for wrong billing.

Hi,

We tried to contact you on the number mentioned by you, but were not able to speak with you as there was no response from your end. Please write to us at rcom.care@relianceada.com for the assistance required.


Regards,

RCOMcare