Dear Mr.Harsh Jain

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Dear sir

with regards i just want to tell u that , i have submitted all formalities regarding my reactivation of tata photo plus ..but till on the 7th day of submitting all formalities it is not activated,. I have call photon customer care so many time n also i have personaly visited tata photon head office ,.but till now no action has been taken ,.please take necessary action ,i will be very thankful for your kindness
name :- rajinder singh
contact name :-09469210010
my photon device meid no.a000001aad3e24

Originally Posted by Unregistered

Dear sir

with regards i just want to tell u that , i have submitted all formalities regarding my reactivation of tata photo plus ..but till on the 7th day of submitting all formalities it is not activated,. I have call photon customer care so many time n also i have personaly visited tata photon head office ,.but till now no action has been taken ,.please take necessary action ,i will be very thankful for your kindness
name :- rajinder singh
contact name :-09469210010
my photon device meid no.a000001aad3e24

Dear Mr.Singh

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We are unable to contact you on the given alternate number, hence, request you to kindly provide us your Tata Indicom connection details, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Dear Sir,

After giving so many requests and complaints regarding my Photon Plus device signal (9244864745 - unlimited plan), no action is taken against it up to now till 40 days.

When am calling to The Photon customer care they are saying we will resolve ur problem with in another 3 days and they giving the complaint number. From 10 days when am asking then that when did they can surely resolve my problem, they are saying we cant say that we will put a call back to u with in another 4 hours - at that time they will discuss to you. But up to now i had not get any call back for any of last 5 calls and not resolved the problem till 40 days (From starting day onwards). I registered the complain for that signal problem on 9th of last month.

On today I told them to resolve the issue by tomorrow evening or just disconnect the connection and take back your photon instrument. They are saying we will terminate the connection but we cant take ur instrument back. But at the time of purchasing they said that if i dont need we can take the instrument back. When i said that one to the customer care person he was saying - that was not correct, and am taking the request for terminating but not taking back the photon instrument. What i can do with that instrument with out connection - I asked, for that there was no response and he cut of the call by saying we are terminating your connection.

Is this correct way for your company. Today i got so disappointed with your response and service problem. This is not fare. Am doing online business as SEO in IT. From 1 month all the projects canceled for not doing any work and this month in my office they cutting of my salary also.

I want to know what response u ll give for this issue. But am saying very seriously now that if you are moving like this with your customers you ll fail in your business.

Sorry for saying this.

Hence i request you to give a final decision on this matter and will solve all my queries within a short period (if possible by tomorrow itself) of time.

Thanking You,

Yours faithfully,
LathishKumar

Photon Plus No: 9244864745
Mob No: 07200385846
Alt Contact No: 08885812362 (Not working at now)
slk9999@gmail.com