Hi,

My name is Vamsi Krishna Ch, i have taken Tata Docomo Dongle 20 days back
near to Tin factory, uday nagar from a mobile shop person name Harish
(m:-9845679439) as they said there is signal in area and getting 7.2 mbs
speed.Till date i have not properly used that. I have asked your executive
Mr.Murthy (m:-8867481300) regarding this and he has given no of his
supervisor Mr.Giridhar(m:-9036099043) for resolution he has connected me to
Mr Srinivas (9036099020) who he said a technician in your Docomo.He asked me
to download one software ( Team Viewer) and connected to my system and done
something but unable to resolve the issue. Then i raised a complaint to your
customer care executive and he has given me Ticket no NWK3G10010681 on dec
25 1.45 pm and assured me that a technician will come to my home on 28th
december at 8.00 pm and resolve my issue but no one came to my home i called
on 28th dec to customer care again and asked for resolution they said the
complaint which i have raised is not yet closed and asked me to wait for
24hrs to clear the issue. But still no one came or resolved the issue i
called back on 29th December and asked but they said the same thing and
asked me to wait for 24 more hrs as complaint is still open, i asked them
how many 24 hrs i have to wait for this issue they said this is the last one
surely they will close this issue stil i didnt get any resolution. Today
also i called customer care and same reply i have listened from them. Is
this the way to treat customers. I asked him to connect to his supervisor as
i am fed up with your service. Mr. P Srinivas who is supervisor of your
docomo said that he will take 24 hrs to resolve the issue. Having Docomo tower on top of my building no one is able to resolve this issue. From the date i
have taken this docomo dongle i have not used net then why i have kept
Rs.2600 and recharged with Rs.109 for this dummy tool which is worthless. I
need an explanation and want my money back.I want an executive from Docomo to take
the device and give my money back as i cant trust docomo service anymore.

I need an earliest revert as its already been a month from which i have taken the piece and not used even once properly.

Thanks & Regards
Vamsi Krishna Ch
M:-8892373772
Alt:-9908026464