Dear Customer (Aritel - Is Blocking Torrent Traffic ),

This is to inform you that your concern listed 09 Jan 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Dear Customer (Aritel - Is Blocking Torrent Traffic ),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.

Regards,
Rakesh Ranga
Airtel Customer Service Team

No my issue is not resolved and you also did not answer my question :

"Are you Blocking Torrent Traffic???????"

And still no reply from airtel on my question:

"Are you Blocking Torrent Traffic??????

Hello Im still waiting for my reply:

Are you Blocking Torrent Traffic??????

I am still waiting for my answer. I am a very patient person. I would advise you to respect your customers.

Still waiting for some one from airtel to answer my question: Are you Blocking Torrent Traffic??????

I found this posted by some one else. Its the same issue that i have faced

Airtel Throttling/Shaping BitTorrent Traffic: Report
I have an airtel 2MBps connection.

Recently Airtel has started torrent traffic throttling, I have noticed it since december last month.

The initial stage was experimental wherein they resorted to simple TCP connection-reset method to drop the connection (both sides, so its not enough to simply drop reset packets on client end). This was leading to <1KBps download rate (occasionally lost reset packets allowed very few connections through).

Now they have moved to other more sophisticated methods to throttle torrent traffic. Currently I suspect them of using Sandvine traffic shapers to cap torrent downloads (I am capped to 100KBps).

Although its not impossible to beat this throttling, its not for a layperson. But there is a bigger reason, workarounds are always temporary and in general such throttling is illegal (since they are cheating you in service terms), this is why they will always deny it. I asked for a written terms and conditions (current) note that I can post here, they declined to provide it.

I have spoken to Airtel several times, opened several service tickets but to no avail.

Most technicians dont know what throttling and traffic shaping is. Also, peer to peer means "someone is leeching your connection" to them. Unfortunately this is not unexpected, you dont expect an end user support person to be network specialist. However there is no way to escalate it higher up (or they hide it pretty well).

I have given up hope to explain the situation to them, they are simply not technical enough.

Fortunately internet allows people to voice opinions without censorship. My post is to make people aware that the sudden drop they are seeing in bandwidth for torrent is not because of torrent poisoning or poor peer/seed quality. If enough of us post our results possibly it will gather enough steam to push the airtel backend guys to backoff.

Run the glastnost test for torrent throttling verification, it will always report "connection too noisy". This is because the internet facing side of the throttler poisons connections with connection resets. Run it yourself : search for glastnost test on google (cant post URL here, the forum does not seem to allow it).

Airtel has taken it to the next step and completely blocked torrents 24x7

Still waiting for some one from airtel to answer my question: Are you Blocking Torrent Traffic??????

Let me ask it again:Are you(Airtel) Blocking Torrent Traffic??????

I have had the same issue since yesterday afternoon. I was able to download torrent in the morning yesterday and then it stopped.
Finally I called Airtel Cust Svc today. The guy asked me if my internet was working - I answered yes working. Then the guy says that Airtel did not provide the torrent software and hence he canot comment. I explicitly asked him if they were doing anything to block torrent on their side and he answered with a No.
I tried torrent with various clients and still does not work.
If Airtel is doing anything to block torrent, it is a shame because I am paying for a service which entitles me to download upto 5GB data/.

Originally Posted by rullezo

I found this posted by some one else. Its the same issue that i have faced

Airtel Throttling/Shaping BitTorrent Traffic: Report
I have an airtel 2MBps connection.

Recently Airtel has started torrent traffic throttling, I have noticed it since december last month.

The initial stage was experimental wherein they resorted to simple TCP connection-reset method to drop the connection (both sides, so its not enough to simply drop reset packets on client end). This was leading to <1KBps download rate (occasionally lost reset packets allowed very few connections through).

Now they have moved to other more sophisticated methods to throttle torrent traffic. Currently I suspect them of using Sandvine traffic shapers to cap torrent downloads (I am capped to 100KBps).

Although its not impossible to beat this throttling, its not for a layperson. But there is a bigger reason, workarounds are always temporary and in general such throttling is illegal (since they are cheating you in service terms), this is why they will always deny it. I asked for a written terms and conditions (current) note that I can post here, they declined to provide it.

I have spoken to Airtel several times, opened several service tickets but to no avail.

Most technicians dont know what throttling and traffic shaping is. Also, peer to peer means "someone is leeching your connection" to them. Unfortunately this is not unexpected, you dont expect an end user support person to be network specialist. However there is no way to escalate it higher up (or they hide it pretty well).

I have given up hope to explain the situation to them, they are simply not technical enough.

Fortunately internet allows people to voice opinions without censorship. My post is to make people aware that the sudden drop they are seeing in bandwidth for torrent is not because of torrent poisoning or poor peer/seed quality. If enough of us post our results possibly it will gather enough steam to push the airtel backend guys to backoff.

Run the glastnost test for torrent throttling verification, it will always report "connection too noisy". This is because the internet facing side of the throttler poisons connections with connection resets. Run it yourself : search for glastnost test on google (cant post URL here, the forum does not seem to allow it).

Dear Customer (iyersundar ),

This is to inform you that your concern listed 12 Feb . 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Bharti Airtel India (Airtel_Presence) on Twitter
Facebook - Airtel Presence | Facebook

Dear Customer (iyersundar ),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Bharti Airtel India (Airtel_Presence) on Twitter
Facebook - Airtel Presence | Facebook

I completely agree with the above users. I also see that my torrent speed are capped at 60-70 KBps while I am on 2mbps unlimited plan. This is happening for the past 1 month,

I have been writing several email to airtel customer care (121) and also to Airtel presence. I have not got any reply yet.

I have already made lot of communication through email ( bodkak@gmail.com ) to Airtel presence. Please reply back.