Originally Posted by arunkrdas

Hi,

I'm also facing the same issue with Tata Photon +. I have disconnected the connection october 2011 itself but they are charging 350rs as the rental charge for Nov2011 and 2199rs for other charges. Where I paid all the outstanding amount by 8th Nov 2011. But still they are asking some outstanding amount which has no clue. I asked for full detail but they are simply saying this is my outstanding amount. From their side only I got confirmation on 28th Oct 2011 that there is no outstanding amount pending in my account. Here is the latest communication between me and customer care.

Hi,

I don't understand what is this "as per your plan rentals has been charged, we request you to clear outstanding amount of Rs. 2554/". I'm telling as per my plan my rental is 750rs per month. After network adjustment only I paid 481/-. for Oct 2011 (confirmation from your mail dated 08-NOV-11(Ref: M5683134))

Regarding cancellation of connection here is the full detail. As per the ref no:M4934232 the cancellation for the connection has been accepted on 28th Oct 2011. See below for more detail:

"However, please be informed that your request for cancellation has been registered on 28-Oct-2011 and the reference number for the same is 284757939. We therefore request you to kindly make a note of this reference number for us to assist you better in future.

We would like to inform you that 漯:p>

堔he billing on the above mentioned connection would stop on the 4th day from the date on which the request was raised.

堙our total outstanding amount till date is Rs.00 /-.

堔he expected time to process your cancellation request would be 15 days."


So according to the above statement it is clear that there is no outstanding amount in my name until 28th Oct 2011. After that I never used this connection and I paid 481rs as the monthly rental for Oct 2011. After this connection has been disconnected. So how there are outstanding amount still pending in this account. I paid all the rental in time. So let me know explian from where you calculated this 2554rs. If you want to do legal action without having no reason then I'm also ready for this. It is not that randomly you are charging the money and we are here to just pay for this ridiculous service. Do you know what I'll do with that photon device which I paid 2000rs which is no use now. If you want take this useless device then take it but no money. Till now I paid the rental in humble way so don't try to mess around further.

Serioulsy I'll take this to Consumer Court as they are really harassing people with no reason. Without solving their core problem(Network issue and speed problem), they simply drag people's leg by putting legal notice to earn money in some way. U do watever, i don want to pay a single penny to u. ur robbing innocents legally.. and I will raise my voice against it, and claim for ur torture from consumer court..

Tata Photon A/C Number: 908205899

Thanks
Arun Das
9886408190

Dear Mr. Arun Das,

Greetings from Tata Docomo!

We would like to inform you that, as per our records we found that your plan is Photon Plus 5GB@750 Unlimited Capping 12M CF@2499. According to your plan you had charged Rs.2554/- as a churn out charges. This is happened due to the cancellation of your device within one year.
Hence there is no Fraud billing happened to you. We kindly request you to please clear the outstanding amount ASAP.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.