Originally Posted by hemanthky

Hi,

I recently took a new Tata Photon postpaid connection - 5GB Unlimited with 3+ MB speed. However, the speed that I am getting from day 1 is 35 to 156 KB. I had specifically taken the connection as I had holidays during the last week of December. I am told by the customer support of Tata that there is a problem in Pune (where i reside) and it would be rectified by 1st Jan 2011. Before taking the connection no body cared to inform me about this problem. The CS Team also informed me that there would be no reduction in the billing due to the low speeds. This is very disappointing....For people who are intending to take a new internet connection, let me warn you....PLEASE DO NOT GO FOR TATA AND GET DUPED.

I do not expect any help coming from the TATA team and I regret my decision. Can someone please help as I already spent Rs.2400 for buying the stupid modem.

Hemanth
Tata Photon Phone Number: 9225413730

Dear Mr.Hemanth

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Originally Posted by Tata Indicom Customercare

Dear Mr.Hemanth

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Dear Mr.Hemanth

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that our concerned team tried to contact you but unable to establish the contact. Please provide us your alternate contact number with the preferred calling time, so that we can call you at your convenience.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Despite your assurance nothing has happend. No one from your team has assisted so far. I raised another complaint with your customer service 2 days back (Complaint #: 249069913) and was promised assitance within 12 working hours but nothing happend so far. I demand that my money is given back to me or else I will sue you for sure. You cannot just take people for ride with your false advertisements. Please refund my money immediately and take back your useless instrument (wireless modem).

Originally Posted by hemanthky

Despite your assurance nothing has happend. No one from your team has assisted so far. I raised another complaint with your customer service 2 days back (Complaint #: 249069913) and was promised assitance within 12 working hours but nothing happend so far. I demand that my money is given back to me or else I will sue you for sure. You cannot just take people for ride with your false advertisements. Please refund my money immediately and take back your useless instrument (wireless modem).

Dear Mr.Hemant

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Here is the sequel for the Tracing of Issue and followup which can really COST Us Heavy - but TATA Photon - do not Bother about it at all !

I am really surprised to see the apathy and poor understanding and handling of issues !
We strongly recommend - NO One should Subscribe Such Services - and they should be forced to Shut DOWN !

I am putting this Trail - If TATA can deny the Complaint - with all details for the Case !

---------------------------------------------------
From: Chaudhari, Vijaykumar
Sent: Monday, January 10, 2011 12:19 PM
To: 'cs.mumbai@tatatel.co.in'; 'internet.service@tatatel.co.in'; 'Nodalofficer.MUM@tatatel.co.in'
Subject: RE: TATA Photon Plus Connection / Services Issues ! Complaint No : 249086069 ! No Results - Day 11th !

Will we be able to get the Resolution to the Problem ?

The customer care or Nodal Desk do not have even courtesy to allow us to speak to their manger / supervisors.

Nor do they work for the Resolution – what is the Message you want to pass to customers like us ?

With best regards,

Vijaykumar Chaudhari

--------------------------------------------------------------------------------
From: Chaudhari, Vijaykumar
Sent: Friday, January 07, 2011 9:58 AM
To: 'cs.mumbai@tatatel.co.in'; 'internet.service@tatatel.co.in'; 'Nodalofficer.MUM@tatatel.co.in'
Subject: RE: TATA Photon Plus Connection / Services Issues ! Complaint No : 249086069 ! No Results - Day 7th !
Importance: High

Dear All,

I am still not able to get the site vpn.cityoftacoma.org or vpn1.cityoftacoma.org or vpn2.cityoftacoma.org from TATA Photon Connections, all over India.

Although I am getting calls that it is done but when tested gave the same result as page can not be displayed.

One Improvement is now I am able to reach it using the IP Address for the 2 Links url 192.103.238.34 & url 192.103.238.37



With best regards,

Vijaykumar
--------------------------------------------------------------------------------

From: Chaudhari, Vijaykumar
Sent: Thursday, January 06, 2011 3:59 PM
To: 'cs.mumbai@tatatel.co.in'; 'internet.service@tatatel.co.in'; 'Nodalofficer.MUM@tatatel.co.in'
Subject: RE: TATA Photon Plus Connection / Services Issues ! Complaint No : 249086069 ! No Results !
Importance: High



I am still not able to get the site vpn1.cityoftacoma.org or 192.103.238.34 from TATA Photon.

Although I am getting calls that it is done but when tested gave the same result as page can not be displayed.



With best regards,

Vijaykumar

--------------------------------------------------------------------------------

From: Chaudhari, Vijaykumar
Sent: Thursday, January 06, 2011 12:42 PM
To: 'cs.mumbai@tatatel.co.in'; 'internet.service@tatatel.co.in'; 'Nodalofficer.MUM@tatatel.co.in'
Subject: RE: TATA Photon Plus Connection / Services Issues ! Complaint No : 249086069 ! No Results !



On Other Internet Connections

1. Ping to the site is not working probably disabled for Security reasons

2. URLs work with IP or FQDN Names vpn1.cityoftacoma.org or url 192.103.238.34 – Refer to the Screen shots

3. URL / Website - Is not accessible from TATA Photon Connections all over INDIA.

With best regards,

Vijaykumar Chaudhari

--------------------------------------------------------------------------------

From: Chaudhari, Vijaykumar
Sent: Thursday, January 06, 2011 12:28 PM
To: 'cs.mumbai@tatatel.co.in'; 'internet.service@tatatel.co.in'; 'Nodalofficer.MUM@tatatel.co.in'
Subject: RE: TATA Photon Plus Connection / Services Issues ! Complaint No : 249086069 ! No Results !



Issue is not yet Resolved !



1. Speed too Slow even for 2 GB Photon Plus or higher Data Cards

2. Website / URLs not accessible for vpn.cityoftacoma.org, vpn1.cityoftacoma.org or vpn2.cityoftacoma.org



With best regards,

Vijaykumar
--------------------------------------------------------------------------------

From: Chaudhari, Vijaykumar
Sent: Wednesday, January 05, 2011 4:32 PM
Subject: RE: TATA Photon Plus Connection / Services Issues ! Complaint No : 249086069 ! No Results !
Importance: High



How may days and months this can take ?



The Complaint was launched on Friday 31th Dec 2010 !

And only words still some more time – some more time??????



Wait till 2-3 months for SPEED Issue – Am I not going to get Charged for the 3 months as per High Speed charges ?

Is it not Deficiency in Service? Can it only be addressed through Consumer Redressal Forum !



With best regards,

Vijaykumar


--------------------------------------------------------------------------------

From: Chaudhari, Vijaykumar
Sent: Tuesday, January 04, 2011 10:54 AM
To: 'cs.mumbai@tatatel.co.in'; 'internet.service@tatatel.co.in'; 'Nodalofficer.MUM@tatatel.co.in'
Subject: FW: TATA Photon Plus Connection / Services Issues ! Complaint No : 249086069
Importance: High



Dear Customer Care / Nodal Officer, Ref : Complaint No : 249086069



Forwarding you the mail for Issues listed for Internet Web site Not Accessible and Slow Speed – all over India connections.



Two Major Issues faced by me and all my colleagues using Photon plus Cards



Customer Site vpn.cityoftacoma.org vpn1.cityoftacoma.org or vpn2.cityoftacoma.org not accessible for any Photon Users,
whereas it works from other connections.

This Issue is troubling all over India – for the Team.

I need around 20 people in my team to work with this URL for Customer Support.

2. Very Slow Response for Internet though it claims to be 2GB under HSIA TTML 2GB@500 Plan



Please look into this on Urgent basis and provide some resolution, else we do not have a choice but to shift to Alternate Service Provider.


With best regards,

Vijaykumar

--------------------------------------------------------------------------------

From: Chaudhari, Vijaykumar
Sent: Friday, December 31, 2010 10:26 AM
To: cs.mumbai@tatatel.co.in
Subject: TATA Photon Plus Connection / Services Issues !
Importance: High


Dear Customer Care,

I am TATA PHOTON Plus User under the SIEMENS Corporate Connections and the entire team is using TATA Photon Plus connections.


At present, we are troubled with multiple Issues, which makes us unable to complete our Activities, using TATA Photon Plus Data Card Connections.


Two Major Issues faced by me and all my colleagues using Photon plus Cards


1. Customer Site vpn.cityoftacoma.org vpn1.cityoftacoma.org or vpn2.cityoftacoma.org not accessible for any Photon Users, whereas it works from other connections.

This Issue is troubling all over India – for the Team.

I need around 20 people in my team to work with this URL for Customer Support.

2. Very Slow Response for Internet though it claims to be 2GB under HSIA TTML 2GB@500 Plan


Please look into this on Urgent basis and provide some resolution, else we do not have a choice but to shift to Alternate Service Provider.

Your Site for Customer Care itself is not usable and spent more than half an hour to Register a Complaint – after which Finally I am writing this mail.


My Reference Details are as under :

VIJAYKUMAR CHAUDHARI

Account Number : 9764xxxxx
Your TATA Indicom No. : 092237xxxxx
Tariff Plan : HSIA TTML 2GB@500 Plan


With best regards,

Vijaykumar Chaudhari

Originally Posted by Unregistered

Here is the sequel for the Tracing of Issue and followup which can really COST Us Heavy - but TATA Photon - do not Bother about it at all !

I am really surprised to see the apathy and poor understanding and handling of issues !
We strongly recommend - NO One should Subscribe Such Services - and they should be forced to Shut DOWN !

I am putting this Trail - If TATA can deny the Complaint - with all details for the Case !

---------------------------------------------------
From: Chaudhari, Vijaykumar
Sent: Monday, January 10, 2011 12:19 PM
To: 'cs.mumbai@tatatel.co.in'; 'internet.service@tatatel.co.in'; 'Nodalofficer.MUM@tatatel.co.in'
Subject: RE: TATA Photon Plus Connection / Services Issues ! Complaint No : 249086069 ! No Results - Day 11th !

Will we be able to get the Resolution to the Problem ?

The customer care or Nodal Desk do not have even courtesy to allow us to speak to their manger / supervisors.

Nor do they work for the Resolution – what is the Message you want to pass to customers like us ?

With best regards,

Vijaykumar Chaudhari

--------------------------------------------------------------------------------
From: Chaudhari, Vijaykumar
Sent: Friday, January 07, 2011 9:58 AM
To: 'cs.mumbai@tatatel.co.in'; 'internet.service@tatatel.co.in'; 'Nodalofficer.MUM@tatatel.co.in'
Subject: RE: TATA Photon Plus Connection / Services Issues ! Complaint No : 249086069 ! No Results - Day 7th !
Importance: High

Dear All,

I am still not able to get the site vpn.cityoftacoma.org or vpn1.cityoftacoma.org or vpn2.cityoftacoma.org from TATA Photon Connections, all over India.

Although I am getting calls that it is done but when tested gave the same result as page can not be displayed.

One Improvement is now I am able to reach it using the IP Address for the 2 Links url 192.103.238.34 & url 192.103.238.37



With best regards,

Vijaykumar
--------------------------------------------------------------------------------

From: Chaudhari, Vijaykumar
Sent: Thursday, January 06, 2011 3:59 PM
To: 'cs.mumbai@tatatel.co.in'; 'internet.service@tatatel.co.in'; 'Nodalofficer.MUM@tatatel.co.in'
Subject: RE: TATA Photon Plus Connection / Services Issues ! Complaint No : 249086069 ! No Results !
Importance: High



I am still not able to get the site vpn1.cityoftacoma.org or 192.103.238.34 from TATA Photon.

Although I am getting calls that it is done but when tested gave the same result as page can not be displayed.



With best regards,

Vijaykumar

--------------------------------------------------------------------------------

From: Chaudhari, Vijaykumar
Sent: Thursday, January 06, 2011 12:42 PM
To: 'cs.mumbai@tatatel.co.in'; 'internet.service@tatatel.co.in'; 'Nodalofficer.MUM@tatatel.co.in'
Subject: RE: TATA Photon Plus Connection / Services Issues ! Complaint No : 249086069 ! No Results !



On Other Internet Connections

1. Ping to the site is not working probably disabled for Security reasons

2. URLs work with IP or FQDN Names vpn1.cityoftacoma.org or url 192.103.238.34 – Refer to the Screen shots

3. URL / Website - Is not accessible from TATA Photon Connections all over INDIA.

With best regards,

Vijaykumar Chaudhari

--------------------------------------------------------------------------------

From: Chaudhari, Vijaykumar
Sent: Thursday, January 06, 2011 12:28 PM
To: 'cs.mumbai@tatatel.co.in'; 'internet.service@tatatel.co.in'; 'Nodalofficer.MUM@tatatel.co.in'
Subject: RE: TATA Photon Plus Connection / Services Issues ! Complaint No : 249086069 ! No Results !



Issue is not yet Resolved !



1. Speed too Slow even for 2 GB Photon Plus or higher Data Cards

2. Website / URLs not accessible for vpn.cityoftacoma.org, vpn1.cityoftacoma.org or vpn2.cityoftacoma.org



With best regards,

Vijaykumar
--------------------------------------------------------------------------------

From: Chaudhari, Vijaykumar
Sent: Wednesday, January 05, 2011 4:32 PM
Subject: RE: TATA Photon Plus Connection / Services Issues ! Complaint No : 249086069 ! No Results !
Importance: High



How may days and months this can take ?



The Complaint was launched on Friday 31th Dec 2010 !

And only words still some more time – some more time??????



Wait till 2-3 months for SPEED Issue – Am I not going to get Charged for the 3 months as per High Speed charges ?

Is it not Deficiency in Service? Can it only be addressed through Consumer Redressal Forum !



With best regards,

Vijaykumar


--------------------------------------------------------------------------------

From: Chaudhari, Vijaykumar
Sent: Tuesday, January 04, 2011 10:54 AM
To: 'cs.mumbai@tatatel.co.in'; 'internet.service@tatatel.co.in'; 'Nodalofficer.MUM@tatatel.co.in'
Subject: FW: TATA Photon Plus Connection / Services Issues ! Complaint No : 249086069
Importance: High



Dear Customer Care / Nodal Officer, Ref : Complaint No : 249086069



Forwarding you the mail for Issues listed for Internet Web site Not Accessible and Slow Speed – all over India connections.



Two Major Issues faced by me and all my colleagues using Photon plus Cards



Customer Site vpn.cityoftacoma.org vpn1.cityoftacoma.org or vpn2.cityoftacoma.org not accessible for any Photon Users,
whereas it works from other connections.

This Issue is troubling all over India – for the Team.

I need around 20 people in my team to work with this URL for Customer Support.

2. Very Slow Response for Internet though it claims to be 2GB under HSIA TTML 2GB@500 Plan



Please look into this on Urgent basis and provide some resolution, else we do not have a choice but to shift to Alternate Service Provider.


With best regards,

Vijaykumar

--------------------------------------------------------------------------------

From: Chaudhari, Vijaykumar
Sent: Friday, December 31, 2010 10:26 AM
To: cs.mumbai@tatatel.co.in
Subject: TATA Photon Plus Connection / Services Issues !
Importance: High


Dear Customer Care,

I am TATA PHOTON Plus User under the SIEMENS Corporate Connections and the entire team is using TATA Photon Plus connections.


At present, we are troubled with multiple Issues, which makes us unable to complete our Activities, using TATA Photon Plus Data Card Connections.


Two Major Issues faced by me and all my colleagues using Photon plus Cards


1. Customer Site vpn.cityoftacoma.org vpn1.cityoftacoma.org or vpn2.cityoftacoma.org not accessible for any Photon Users, whereas it works from other connections.

This Issue is troubling all over India – for the Team.

I need around 20 people in my team to work with this URL for Customer Support.

2. Very Slow Response for Internet though it claims to be 2GB under HSIA TTML 2GB@500 Plan


Please look into this on Urgent basis and provide some resolution, else we do not have a choice but to shift to Alternate Service Provider.

Your Site for Customer Care itself is not usable and spent more than half an hour to Register a Complaint – after which Finally I am writing this mail.


My Reference Details are as under :

VIJAYKUMAR CHAUDHARI

Account Number : 9764xxxxx
Your TATA Indicom No. : 092237xxxxx
Tariff Plan : HSIA TTML 2GB@500 Plan


With best regards,

Vijaykumar Chaudhari

Dear Mr.Chaudhari

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Originally Posted by hemanthky

Despite your assurance nothing has happend. No one from your team has assisted so far. I raised another complaint with your customer service 2 days back (Complaint #: 249069913) and was promised assitance within 12 working hours but nothing happend so far. I demand that my money is given back to me or else I will sue you for sure. You cannot just take people for ride with your false advertisements. Please refund my money immediately and take back your useless instrument (wireless modem).

Dear Mr.Hemant

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We have confirmed from concerned department, that our team spoke to you and updated the resolution.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

tata indicom helper.,

please help me with the connectivity of tata photon in f-99 patel nagar 3rd gahziabad (u.p) every time i call up and ask for speed issues they always reply back that it will be shortly resolved but it didnt happens i am very dissapointed with the services and the connectivity... please help me with this regard.... you can contact me on 8802681484

Originally Posted by hemant garg

tata indicom helper.,

please help me with the connectivity of tata photon in f-99 patel nagar 3rd gahziabad (u.p) every time i call up and ask for speed issues they always reply back that it will be shortly resolved but it didnt happens i am very dissapointed with the services and the connectivity... please help me with this regard.... you can contact me on 8802681484

Dear Mr.Hemant

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We are unable to contact you on the given alternate number, hence, request you to kindly provide us your Tata Indicom connection details, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Originally Posted by Unregistered

Here is the sequel for the Tracing of Issue and followup which can really COST Us Heavy - but TATA Photon - do not Bother about it at all !

I am really surprised to see the apathy and poor understanding and handling of issues !
We strongly recommend - NO One should Subscribe Such Services - and they should be forced to Shut DOWN !

I am putting this Trail - If TATA can deny the Complaint - with all details for the Case !

---------------------------------------------------
From: Chaudhari, Vijaykumar
Sent: Monday, January 10, 2011 12:19 PM
To: 'cs.mumbai@tatatel.co.in'; 'internet.service@tatatel.co.in'; 'Nodalofficer.MUM@tatatel.co.in'
Subject: RE: TATA Photon Plus Connection / Services Issues ! Complaint No : 249086069 ! No Results - Day 11th !

Will we be able to get the Resolution to the Problem ?

The customer care or Nodal Desk do not have even courtesy to allow us to speak to their manger / supervisors.

Nor do they work for the Resolution – what is the Message you want to pass to customers like us ?

With best regards,

Vijaykumar Chaudhari

--------------------------------------------------------------------------------
From: Chaudhari, Vijaykumar
Sent: Friday, January 07, 2011 9:58 AM
To: 'cs.mumbai@tatatel.co.in'; 'internet.service@tatatel.co.in'; 'Nodalofficer.MUM@tatatel.co.in'
Subject: RE: TATA Photon Plus Connection / Services Issues ! Complaint No : 249086069 ! No Results - Day 7th !
Importance: High

Dear All,

I am still not able to get the site vpn.cityoftacoma.org or vpn1.cityoftacoma.org or vpn2.cityoftacoma.org from TATA Photon Connections, all over India.

Although I am getting calls that it is done but when tested gave the same result as page can not be displayed.

One Improvement is now I am able to reach it using the IP Address for the 2 Links url 192.103.238.34 & url 192.103.238.37



With best regards,

Vijaykumar
--------------------------------------------------------------------------------

From: Chaudhari, Vijaykumar
Sent: Thursday, January 06, 2011 3:59 PM
To: 'cs.mumbai@tatatel.co.in'; 'internet.service@tatatel.co.in'; 'Nodalofficer.MUM@tatatel.co.in'
Subject: RE: TATA Photon Plus Connection / Services Issues ! Complaint No : 249086069 ! No Results !
Importance: High



I am still not able to get the site vpn1.cityoftacoma.org or 192.103.238.34 from TATA Photon.

Although I am getting calls that it is done but when tested gave the same result as page can not be displayed.



With best regards,

Vijaykumar

--------------------------------------------------------------------------------

From: Chaudhari, Vijaykumar
Sent: Thursday, January 06, 2011 12:42 PM
To: 'cs.mumbai@tatatel.co.in'; 'internet.service@tatatel.co.in'; 'Nodalofficer.MUM@tatatel.co.in'
Subject: RE: TATA Photon Plus Connection / Services Issues ! Complaint No : 249086069 ! No Results !



On Other Internet Connections

1. Ping to the site is not working probably disabled for Security reasons

2. URLs work with IP or FQDN Names vpn1.cityoftacoma.org or url 192.103.238.34 – Refer to the Screen shots

3. URL / Website - Is not accessible from TATA Photon Connections all over INDIA.

With best regards,

Vijaykumar Chaudhari

--------------------------------------------------------------------------------

From: Chaudhari, Vijaykumar
Sent: Thursday, January 06, 2011 12:28 PM
To: 'cs.mumbai@tatatel.co.in'; 'internet.service@tatatel.co.in'; 'Nodalofficer.MUM@tatatel.co.in'
Subject: RE: TATA Photon Plus Connection / Services Issues ! Complaint No : 249086069 ! No Results !



Issue is not yet Resolved !



1. Speed too Slow even for 2 GB Photon Plus or higher Data Cards

2. Website / URLs not accessible for vpn.cityoftacoma.org, vpn1.cityoftacoma.org or vpn2.cityoftacoma.org



With best regards,

Vijaykumar
--------------------------------------------------------------------------------

From: Chaudhari, Vijaykumar
Sent: Wednesday, January 05, 2011 4:32 PM
Subject: RE: TATA Photon Plus Connection / Services Issues ! Complaint No : 249086069 ! No Results !
Importance: High



How may days and months this can take ?



The Complaint was launched on Friday 31th Dec 2010 !

And only words still some more time – some more time??????



Wait till 2-3 months for SPEED Issue – Am I not going to get Charged for the 3 months as per High Speed charges ?

Is it not Deficiency in Service? Can it only be addressed through Consumer Redressal Forum !



With best regards,

Vijaykumar


--------------------------------------------------------------------------------

From: Chaudhari, Vijaykumar
Sent: Tuesday, January 04, 2011 10:54 AM
To: 'cs.mumbai@tatatel.co.in'; 'internet.service@tatatel.co.in'; 'Nodalofficer.MUM@tatatel.co.in'
Subject: FW: TATA Photon Plus Connection / Services Issues ! Complaint No : 249086069
Importance: High



Dear Customer Care / Nodal Officer, Ref : Complaint No : 249086069



Forwarding you the mail for Issues listed for Internet Web site Not Accessible and Slow Speed – all over India connections.



Two Major Issues faced by me and all my colleagues using Photon plus Cards



Customer Site vpn.cityoftacoma.org vpn1.cityoftacoma.org or vpn2.cityoftacoma.org not accessible for any Photon Users,
whereas it works from other connections.

This Issue is troubling all over India – for the Team.

I need around 20 people in my team to work with this URL for Customer Support.

2. Very Slow Response for Internet though it claims to be 2GB under HSIA TTML 2GB@500 Plan



Please look into this on Urgent basis and provide some resolution, else we do not have a choice but to shift to Alternate Service Provider.


With best regards,

Vijaykumar

--------------------------------------------------------------------------------

From: Chaudhari, Vijaykumar
Sent: Friday, December 31, 2010 10:26 AM
To: cs.mumbai@tatatel.co.in
Subject: TATA Photon Plus Connection / Services Issues !
Importance: High


Dear Customer Care,

I am TATA PHOTON Plus User under the SIEMENS Corporate Connections and the entire team is using TATA Photon Plus connections.


At present, we are troubled with multiple Issues, which makes us unable to complete our Activities, using TATA Photon Plus Data Card Connections.


Two Major Issues faced by me and all my colleagues using Photon plus Cards


1. Customer Site vpn.cityoftacoma.org vpn1.cityoftacoma.org or vpn2.cityoftacoma.org not accessible for any Photon Users, whereas it works from other connections.

This Issue is troubling all over India – for the Team.

I need around 20 people in my team to work with this URL for Customer Support.

2. Very Slow Response for Internet though it claims to be 2GB under HSIA TTML 2GB@500 Plan


Please look into this on Urgent basis and provide some resolution, else we do not have a choice but to shift to Alternate Service Provider.

Your Site for Customer Care itself is not usable and spent more than half an hour to Register a Complaint – after which Finally I am writing this mail.


My Reference Details are as under :

VIJAYKUMAR CHAUDHARI

Account Number : 9764xxxxx
Your TATA Indicom No. : 092237xxxxx
Tariff Plan : HSIA TTML 2GB@500 Plan


With best regards,

Vijaykumar Chaudhari

Dear Mr. Chaudhari

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We have confirmed from concerned department, that our team spoke to you and updated the resolution.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

I cnt login in 2 any of the facebook accounts. Wen i try it shows a ssl error..............

Hi, I bought a new tata photon+ two days back (number 9225020128). Since then I am trying to register myself on the website, it keeps telling me " you haven't changed your initial pin". I never got an initial pin. The customer care number always remains busy. Now coming to connection, its totally pathetic. How can TATA even claim of giving a speed of 3.1Mbps? My photon+ application shows full signal strength and still a simple ICMP ping to DNS server fails. The kinds of claims TATA makes are absolutely misleading, cheating people with such claims is sheer breach of business conduct.

i had bought tata photon connection 4 days back, i'm totally irritated with this slow connection. since 4 days i'm trying to open my gmail account but it taking hours to open and atlast its not opening, y should u selling these type of useless devices to people. its better to beg rather that to cheat like this. if i try to open my facebook accout its takes 30minutes minimum to open and the disconect with in 2 minutes. my photon number is 9247541504. i read before complaints kept by others and i got to know that even reply from coustemer care for complaints also very worest, for all complaints there is only only only one reply ( Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Indicom connection details, your e-mail id, or your alternate number, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards,
Customer Care,
Tata Indicom. )))

i dint saw and reply like we have solved ur problem, better pls close ur company. it will give us mental satisfaction that our connection company is not there.. soooo friends pls dont tink of photon again put then in urs dustbins and try for good networks.. its all waste to complaint here nooooooooooooooooooooo use, they all are here only for dam money not for serivece, my personal contact number is +919848490356.
better do something

Originally Posted by Unregistered

i had bought tata photon connection 4 days back, i'm totally irritated with this slow connection. since 4 days i'm trying to open my gmail account but it taking hours to open and atlast its not opening, y should u selling these type of useless devices to people. its better to beg rather that to cheat like this. if i try to open my facebook accout its takes 30minutes minimum to open and the disconect with in 2 minutes. my photon number is 9247541504. i read before complaints kept by others and i got to know that even reply from coustemer care for complaints also very worest, for all complaints there is only only only one reply ( Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Indicom connection details, your e-mail id, or your alternate number, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards,
Customer Care,
Tata Indicom. )))

i dint saw and reply like we have solved ur problem, better pls close ur company. it will give us mental satisfaction that our connection company is not there.. soooo friends pls dont tink of photon again put then in urs dustbins and try for good networks.. its all waste to complaint here nooooooooooooooooooooo use, they all are here only for dam money not for serivece, my personal contact number is +919848490356.
better do something

Dear Mr. Vinod,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number PTC0751940751. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Indicom.