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Regarding Extremely slow speed of TATA photon+ (less than 256Kbps)

This is a discussion on Regarding Extremely slow speed of TATA photon+ (less than 256Kbps) within the Broadband forums, part of the Internet Services category; Dear Sir/Madam, This is to bring to your notice extremely slow speeds of TATA Photon+. I've a corporate postpaid connection ...

  1. #1
    Anjali Priya Guest

    Default Regarding Extremely slow speed of TATA photon+ (less than 256Kbps)

    Dear Sir/Madam,

    This is to bring to your notice extremely slow speeds of TATA Photon+.
    I've a corporate postpaid connection of TATA Photon+ with Phone No. 9243418846. Initially the speed was fine and sometimes used to come upto 700-800 Kbps.

    For around last one month the speed that I'm gettinng is less than 256 Kbps and that too sometimes at non-peak hours. As an example I took two screenshots which can be seen at the following link:

    emayank.blogspot.com/2010/12/tata-indicom-slow-speed-at-1230-pm.html

    I raised a complaint for this and ppl visited my place but all in vain. They only wanted me to sign on a paper and did not do anything relevant it seemed (It also had a long story).

    However, I'm still getting the low speeds and looks like nobody from TATA side is concerned.

    Its sad that a network and device capable of providing 3.1 Mbps is not able to provide a speed to qualify itself as broadband.

    Please look into the matter and find out a fair solutions.

    My contact details:
    emayank@gmail.com
    8050057366

  2. #2
    Join Date
    Oct 2010
    Posts
    1,250

    Default

    Dear Mr.Mayank

    Greetings from Tata Indicom!

    We sincerely apologize for the inconvenience caused to you.

    We have confirmed from our technical team that as you have given an appointment on 1-Jan-2011, our junior engineer will visit you tomorrow and rectify the issue.

    We assure you that we are committed to resolving the issue to your satisfaction.

    Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

    Thanks and Regards
    Customer Care
    Tata Indicom.

 

 

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