Greetings from Tata Indicom!
We sincerely apologize for the inconvenience caused to you.
We have confirmed from our technical team that as you have given an appointment on 1-Jan-2011, our junior engineer will visit you tomorrow and rectify the issue.
We assure you that we are committed to resolving the issue to your satisfaction.
Should you require any further assistance please mail us at Customer.email@example.com.
Thanks and Regards