Airtel Broadband

**hiteshsondhi** · 12-21-2010, 02:12 PM

Hello sir i am Hitesh using Airtel Broadband service from a long time suddenly they had made some changes in their policies without intimating me i am using on of the plan for internet of 2 MBPS speed which they had changed because of policy now a days i am getting only 256 KBPS speed and i had a word with the higher authorities and they are telling me they can't help me out with this i am using the same plan from last 6 to seven months than why sudden change in it please help me with this what should i do i am paying for the services but i am not getting it . I am paying 1299+ taxes for the plan and i am getting the services of 699 plan seems like that if policy was already there then where it was from last 7 months and they applied this policy on my number from last Saturday on 18/12/2010 without any prior intimation to me ..suggest me some resolution for this

**Airtel_Presence** · 12-21-2010, 04:30 PM

Dear Hitesh,

This is to inform you that your concern listed 21 Dec 2010 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards,
Rakesh Kumar
Airtel Customer Service Team

**Airtel_Presence** · 12-25-2010, 11:45 PM

Dear Hitesh ,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.

Regards,
Rakesh Ranga
Airtel Customer Service Team