Originally Posted by bhsatish

Hi,
I am satish kumar from Hyderabad.I am one of the user of tata indicom broadband wimax.My login id is satishkumar.bh@vsnl.net My internet connection got suspended two months ago i.e., on october 1st from their side on roll back process.There is some Rs.4800/- balance left on my account .They said they will refund my money in 45 days.but already not 45 days 65 days have passed till now i did not get my money back.I am lodging a complaint against tata indicom broadband in hyderabad.


My name:- Satish Kumar
my tata indicom broadband id:- satishkumar.bh@vsnl.net

Tata Indicomr broadband office in hyderabad:-

Tata Communications, 7-1-24/1,
6th Floor, ROXANA Towers,
Greenland, Begumpet,
Hyderabad - 500016


Thanks,
satish.

Dear Mr.Satish

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

what is the problem in refunding my own money? why you are taking so many days?

Originally Posted by bhsatish

Hi,
I am satish kumar from Hyderabad.I am one of the user of tata indicom broadband wimax.My login id is satishkumar.bh@vsnl.net My internet connection got suspended two months ago i.e., on october 1st from their side on roll back process.There is some Rs.4800/- balance left on my account .They said they will refund my money in 45 days.but already not 45 days 65 days have passed till now i did not get my money back.I am lodging a complaint against tata indicom broadband in hyderabad.


My name:- Satish Kumar
my tata indicom broadband id:- satishkumar.bh@vsnl.net

Tata Indicomr broadband office in hyderabad:-

Tata Communications, 7-1-24/1,
6th Floor, ROXANA Towers,
Greenland, Begumpet,
Hyderabad - 500016


Thanks,
satish.

Dear Mr. Satish

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We have confirmed from concerned department, that refund is under process, and you will receive the same in 15 days.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Respected Sir,

My login id : deepakvarma2407@vsnl.net

It is to bring to your notice the immense problems that we have been facing in our Tata broadband connection. It was not working on 14th Oct 2011.

We lodged a complaint and there were umpteen number of calls trying to resolve the problem. Old complaint number started on 14th Oct 2011. Then without information they closed the complaint. This is the 3rd time they are closing the complaint without resolution and our confirmation.

Today when we called they gave a New Complaint number : given by Harshada : 14146214.

I am also getting calls mentioning to do my payment for the previous month when there was no connectivity.

I suggest you to get the problem resolved immediately AND also to waive one months charge completely (inclusive of service tax).


Looking forward to your reply.