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Submit Complaint..Dear Syed ,
This is to inform you that your concern listed 31 Oct. 2010 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolving the issue to your satisfaction.
Regards,
Rakesh Kumar
Airtel Customer Service Team
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Airtel - decides Scheme on behalf of subscriber - Cheating/Poor Customer Service
This is a discussion on Airtel - decides Scheme on behalf of subscriber - Cheating/Poor Customer Service within the Broadband forums, part of the Internet Services category; I have taken broadband connection along with landline from Airtel. I received call from Airtel Call centre for talktime scheme ...
- 10-31-2010, 02:35 AM #1UnregisteredGuest
Airtel - decides Scheme on behalf of subscriber - Cheating/Poor Customer Service I have taken broadband connection along with landline from Airtel. I received call from Airtel Call centre for talktime scheme based on my 3 months bills. They offered Rs. 500 scheme, i.e if i pay Rs. 500/month i will get talk time for Rs. 1000/- I subscribed for that scheme. When 1st bill came, Airtel charged Rs. 500 + Rs. 1,000 = Rs. 1,500.
Since then i am calling thier Contact Centre to waive-off Rs. 1000/- , it is almost 3 months now, there is no response/action on it. But whenever i am missing any payment due i get 'n' number of calls as followup for payment.
In this month bill they have changed the scheme from Rs. 500 to Rs. 300/month , in which they will give Rs. 500 talk time - this is without my confirmation.
Kindly advise whom to approach.
Syed - Mumbai
- 10-31-2010, 05:40 PM #2Senior Member
- Join Date
- Nov 2009
- Posts
- 32,095
- 11-06-2010, 10:42 PM #3Senior Member
- Join Date
- Nov 2009
- Posts
- 32,095
Dear Syed ,
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.
Regards,
Rakesh Ranga
Airtel Customer Service Team
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