Here is the email I sent to the nodal officer about the request for cancellation and refund of advance rent. The case has been going on since June.

Read the last line carefully. I am completing my promise as I have not received no response. from them even after 2 days.

sender-time Sent at 6:41 PM (GMT+05:30). Current time there: 3:17 AM. ✆
to nodal.punjab@airtel.in
date Tue, Oct 26, 2010 at 6:41 PM
subject Disgusting support, responses, resolution- Settle this once and for all - 01724015078
mailed-by gmail.com
hide details Oct 26 (2 days ago)
Hi

I am fed up of all the communication I had been going through with you guys since June 12. The worst part is I still don't have it closed.

June 12, 2010- I wrote to confirm the disconnection request as there was no feasibility at my new address.Ref: Qrc1070530
June 12, 2010- I get a response confirming the cancellation request is logged. Ref: 1091728
June 18, 2010- I write again as I did not get any update/call regarding this. Ref: Qrc1111674
June 19, 2010- I get a response confirming the cancellation request is logged. Ref: 34036754. It also states the rental component is disconnected effective June 16.
August 11, 2010- I write to inquire about the balance Airtel owes me.Ref: Qrc1478121
August 11, 2010- I get a response saying that a check of Rs 465 has been approved on Aug 9, 2010. Ref: 151968366
September 10, 2010- I write to inquire where the check is.Ref: Qrc1701032
September 10, 2010- I get a response confirming that the services have been deactivated on July 21 and there is an out standing of Rs 162.Invoice dated 27/08/2010. Final bill will be generated on Oct 16.
September 10, 2010- I write to know why was my account billed again. When it was holding Rs 465 and rental was disconnected on June 16. Ref: Qrc1705122
No response to this email.
September 15, 2010- I write to nodal.punjab@airtel.in. Asking for a detailed statement of my account as well as the settlement check.
September 15, 2010- Auto response mentioning 10 days time required for a quality resolution.
September 21, 2010- I receive a statement of charges. It shows I had Rs 400.39 in my account after Jun to Jul bill. In the Jul to Aug bill you have charged me Rs 162.24 for I don't know what.

So From September 21st to October 26, I have been getting sms from your guys saying my complaint is being worked upon. I still have no clue of my check.

Do you have the capability to resolve this? Or you are also one of the Zero IQ guy sitting in a call center.

Get your act together.

Or This Diwali get your online advertisments with a copy of this email, absolutely free from me. Trust me.

Mohit Agarwal