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Airtel not refunding amount collected wrongly

This is a discussion on Airtel not refunding amount collected wrongly within the Broadband forums, part of the Internet Services category; Hi, I had an airtel broadband connection in college (08232-402595) which I asked to be disconnected in mid june. Airtel ...

  1. #1
    vipin_pesce is offline Junior Member
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    Default Airtel not refunding amount collected wrongly

    Hi,
    I had an airtel broadband connection in college (08232-402595) which I asked to be disconnected in mid june. Airtel people came and collected the hardware after clearing the bill and put the same in the adjacent house. I left the town soon after. To my horror, I got a call from an advocate from Delhi court dat a case is being registered on me by airtel for not clearing the bill and asked me to clear the bill within an hour to stop the case from being registered. I didn't want to have a record, so went to the airtel office and paid a sum of Rs. 3000 and also complained to the incharge over there. He told that airtel will get back to me.
    Later, a call back manager named Rafeek called me regarding the complain. He appolozised and told that he will get the money refunded. Its been around a month now and no one has got back to me. Also whenever i call customer care, they cut the call after putting me on hold.

  2. #2
    Airtel_Presence's Avatar
    Airtel_Presence is offline Senior Member
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    Dear Vipin,

    This is to inform you that your concern listed 24 Oct 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    Regards,
    Rakesh Kumar
    Airtel Customer Service Team

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    Airtel_Presence's Avatar
    Airtel_Presence is offline Senior Member
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    Dear Vipin,

    I would like to inform you that your concern listed 24 Oct. 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

    Regards,
    Rakesh Ranga
    Airtel Customer Service Team

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