Hi,

This is regarding Airtel's refusal to correct incorrect bill, calling every day to pay the incorrect amount.

This was related to request to shift the connection from Noida to Gurgoan (after suggestion from Airtel who suggested to shift rather than cancel the connection at Noida and take new one in Gurgoan!) on 11th September, 2010.

Till date, they have not shifted, inspite of their own given timeline of 30 days, escalation to Nodal officer (who has not given any solution! wonder if they have ever looked into this or what is their purpose).

Now they have rolled out bill which contains rental till 16th September, (which is incorrect as i had been told, that rental woudl freeze after my shifting request) and are forcing to pay me entire amount by calling every other day and refusing to correct the bill. See email below:

"
Dear Customer,

Thank you for writing to Airtel Telemedia Services.

With reference to your interaction dated 12/10/2010, you have expressed your concern regarding rental charges for your Airtel fixed-line 01204264345.

We would like to inform that as per the reference number 38441540, we request you to kindly revert us back once the complete shifting has been done, so that if you have any queries regarding the bill we can proceed once the shifting has been done.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.

For any further assistance please mail us at 121@airtel.in

Warm Regards,

Tanuja M.S
Customer Care Executive
Bharti Airtel Limited

"

I wonder, why customer is being asked to pay incorrect bill.

They have not shifting within their own extended timelines and asking me to pay wrong bills.
On queries they are not commiting to even their own timelines and wasting my time and their own.
Check another email:

"
Dear Customer,

Thank you for writing to Airtel Telemedia Services.

We regret the delay in responding your email.

With reference to your e-mail dated 12/10/2010, you have expressed your concern regarding delay in shifting and billing for your Airtel fixed-line 01204264345.

We would like to inform that your concern has been registered with us with the reference numbers 38842612, 38842704 and the same will be addressed by 18 October, 2010 ;05:15 PM.


It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.

Please do write in for any further assistance.



Warm Regards,

Ajith Kumar
Customer Care Executive
Bharti Airtel Limited.

"

Please help and let me know what to do on Airtel's forcing to pay incorrect bill and non shifting of connection. (Strangely neither refusing to shift so that I can go with new connection - various airtel sales personals are ready to install new connection in 2-3 days! as against 40 + unnkown days to shift)

Thanks and Regards,
Aditya