Dear Suresh

Please mail us your concerns at social@tatadocomomarketing.com along with the relevant details and we will assist you on the same

Thanks and Regards
Customer Care
Tata DOCOMO.

My name is Dr. Kumar Sambhav. I asked for disconnection of my tata photon on 12 May 2012. I stopped using the devise on the same day itself. I received my bill dted 19/05/12 of Rs. 919, which i submitted in full. But i got a new bill Dated 19/06/2012 for Rs. 286. I dont understand, why a new bill has been generated when i had applied for the disconnection well before starting new bill cycle. Kindly cancel the new bill.
My Photon No. 9262061067
Customer a/c No. : 909993810
My contact no. 9043839175
email ID : dr.kumar.sambhav@gmail.com

Dr. Kumar sambhav

Hi Iwan2meet

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Hi Iwan2meet

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Sir

Nothing has been done till date.

Dr. Kumar sambhav

Hi Kumar

Kindly be informed that as per our records we found that device has been disconnected on 2-Jun-2012 and kindly be informed that the bill has been charged as per your rental and with pro rata basis with all TSP discounts

Thanks and Regards
Customer Care
Tata DOCOMO.

Originally Posted by Tata DOCOMO

Hi Kumar

Kindly be informed that as per our records we found that device has been disconnected on 2-Jun-2012 and kindly be informed that the bill has been charged as per your rental and with pro rata basis with all TSP discounts

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Sir,
Below is the mail in which i requested the consumer care to disconnect the connection uegently. (Mail Dated 12 May 2012). Then why it took twenty days for disconnection when i had applied for diconnection urgently.


"From: Sambhav Kumar Date: Sat, 12 May 2012 18:46:16 +0530
Subject: Urgent: tata photon disconnect
To: customercare

Dear Sir

I am a tata photon customer (Photon number : 9262061067). It is to
request you to discontinue my service at the earliest as i am moving
out of india for some time and i would not be able to use the service
anymore.
The connection is registered in my name
DR. Kumar Sambhav
My Photon No. is 9262061067
My address is 253 MB, ganapathy Ma Nagar, II block, Vilankurichi Road,
coimbatore

I will be thankful if u attend the matter at the earliest

Thanks

Dr. Kumar Sambhav
9043839175"

Hi Kumar,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

I'm Abhishek Bave from Ravet Pune,I am a B.sc Computer student and need frequent Internet usage...I have been using my sisters Tata Photon since last 2 years and used the old Tata dialer befoe..We used to live in Akurdi area where we were gettin a good amout of signal...but since we shifted to Ravet..the range has dropped to 40% signal and download speed to 2-4 kbps.....We have been a customer of Tata photon from so long and have used the Unlimited plan....We want the signal range increased or want the full refund price of our Modem.Our photon no. is 9225607721. As we r getting full range on Reliance Netconnect.

Hi Abhishek,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Originally Posted by Tata DOCOMO

Hi Kumar,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Sir,

Nothing has been done till date

Dr. Kumar Sambhav

I recently bought tata photon plus EC 156. But there is no activation code in the kit. I am in urgent need of internet for business purposes. Kindly help with the same as soon as possible.




Tata Photon number : 9278736661
MEID : A000033F613F0

Hi Kartik,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Kartik,

We kindly request you to provide us your alternate contact number which will assist us in doing the needful.

Thanks and Regards
Customer Care
Tata DOCOMO.

Hi,

My name is Chandrashekar Sethuraman, Hyderabad. I am facing the same issue with Tata Docomo when I bought the Tata Photon+ Ec156 dongle. As it is not working on my tablet for which I have purchased and was told that this issue would be resolved by Aug. 6 by means of refunding the money as the dongle I was told can be returned within 10days (purchased on July 29, 2012), the Tata Docomo people come back (Mr. Santhosh) to me stating that they cannot resolve the issue as they say that the dealer who sold the dongle (Tech Profuse Pvt Ltd) is not ready to pay back the money. The technical team is so bad that instead of trying to resolve (they never know how to resolve or configure the tablet), they are blaming that the tablet could be having some problem. The dongle works when I used Reliance dongle and also I get connected on Wi-Fi and why not Tata Photon+ Dongle. It is so astonishing that Tata organization can stoop to this level of cheating its customers and still think that they are doing a great favor to its customers and society. Shame that I went with Tata product. I sincerely want everyone who goes this email to restrain themselves to buy any Tata Product as they are one of the cheapest and low level people and their intention is to become rich by cheating people and I feel that this is how the entire group has become big and that is by cheating customers/people like us. What a shame to have bought this product is what I feel now?

Regards,
Chandrashekar Sethuraman
Voice: +91 99890 18765
email: shekarnee1@gmail.com