Originally Posted by maheshvarma.sv85

Hi,
I have taken the Tataphoton Plus with the plan 'Photon Plus Unlimited10GB@1100'.
Details:
Name: Mahesh
Photon number:9246101191
Account number:909740903

Complaint: The promised speed is Download speeds of upto 3.1 MBPS and upload speeds up to 1.8 MBPS.
but from the starting day daily I check the speed limits.
In reality: Download speed 0.23-0.4MBPS(230kbps to 400kbps) and upload speed 0.23-0.4MBPS(230kbps to 400kbps).
Signal:No problem(96% to 100%)
i.e not even 1/4 of the speed promised.
I have raised a service Complaint they communicated with me that the avg speed will be around 0.25 MBS they cannot help me out in this.
Complaint:284853379

Being Tata as good brand please don't fake customers.If the quality is good customer might share with 5 others if it is bad the customer might share to 10 other people.
1 more month I will see if there is any improvement if not then my friends & myself might switch to other service provider.

Regards,
SV Mahesh

Dear Mr. Mahesh,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, as per your complaint number 284853379 our concern department spoke to Mr. Mahesh and updated the resolution about Tata Photon speed.

Further, the average speed of the Tata Photon is 256kpbs.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 .

Thanks and Regards,
Customer Care,
Tata Docomo.

my tata photon + has become too slow and its really frustrating. this is too sad that u cant give us the speed that u've promised . i kindly request you to see to it that my network is fast enough so that i dont have any complaint in future.

name: vikram pradhan
photon no:9258027505
account no:936800990

please take this seriously, if the speed continues to remain the same, then im sorry that i'll have to switch to some other network.

thanking you in anticipation
vikram pradhan.

i have purchased tata photon June 2011, company promise me to give Voucher of Rs. 600/- but.. still not receive after 6 months..
and
The employee(Deepak-918401051680 ) of company have Take Rs 2500/- from me saying you will get 6months more free unlimited.. and taken require sign..
still no bill i recevied..
Help me.. Rakesh Pansari- 9377206234. ahmedabad.

Dear Sir

Am using Tata Photon Plus since 2 Month. Last week i lost my Data card in Gujarat, At the time i call your toll free no. for closed the connection. I am surprised to know the detail recorded for verification. Inspite of my actual date of birth some fake date entered. you can check same from ID proof. After lot of headache am sucessed to clsoed the connection. Then i came back punjab and purchase duplicate data card hub from Gill Road, Near Baba Vishkarma Chowk, The executive from your side gave the hub and assured me (as my request to urgently need the connection) its generated by evening. still am sufering with same condition and not able to use my data card. As discussed customer care till my connection not activate. Customer care advised me to talk with dealer from you purchase same, but dealer not give +ve response. It is vast expereince for using Tata and hope anyone more not suffering like me. Please look into the matter to make customer faith.

Deatail Of Tata Photon Plus
Raman Duggal
Tata Photon No. 9216442520
Mob. No. 9592599106
New Hub MEID: A000002E5CAFED
Request No. 291495243

With Regards
Raman

Dear Sir
I pushchesd Tata Photon plus . Rs 1300 . Recharge 1050 Rs. . I deposited Documents 2 Times. My Tata photon Number :-9272036114. My Mobile number is 9145870764. service is Off . Ans Plz..........................
Retaler Is so bad






Thanks
Malay Hazra

Originally Posted by MAlay Hazra

Dear Sir
I pushchesd Tata Photon plus . Rs 1300 . Recharge 1050 Rs. . I deposited Documents 2 Times. My Tata photon Number :-9272036114. My Mobile number is 9145870764. service is Off . Ans Plz..........................
Retaler Is so bad






Thanks
Malay Hazra

Dear Mr. Hazra,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, our concerned team tried to contact you on the given alternate number but unable to establish the contact.

Hence, we request you to kindly provide us the outlet details where you have submitted the documents, e-mail id or your other alternate contact number which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.

dear tata photon +

i had purchased a data card on the 1st of may 2012 and was told that i would get a call within 72 hrs from the company confirnming my detalis and activating the service properly but today is 5th and i havent received the call yet.....i did get your msgs on the mobile no but no call ...kindly call me on this no ---- 0832-2772808

and the 100mb that comes free with the data card is outrageously slow !!!! i hope that the main service wont be so ....

my photon + no is 9225327991 and my contact no is 0832-2772808( landline ) ...please contact me as soon as possible ....

yours sincerely
Luis Barreto

Hi Luis,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

I want my tata photon + service to be deactivated immediately and have sent multiple mails to customer.care@tatatel.co.in for this, but no acknowledgement received and the service is not yet stopped.

Name : RAJEEV NIRANJAN,
Tata Indicom Service No 9243399544

Regards,
Rajeev Jangid
973 898 5922

Hi Rajeev,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO

mere paas 2 years tak tata data travelller card tha
maine use 2011 mein upgrade krwaya photon mein
unke CCE ne mujhe product ye kah kar becha ke mere koi paise nahi lagenge plan wahi rahega .. 2gb tak speed hi rahegi n fir slow ho jaegi traveller card jaise
plan 750 wala hi rahega
maine bahut baar poochha ke mujhe abhi bta do ke koi hidden charges to nahi hai... har baar kahta ke nahi koi charges nahi lagenge.
mere paas feb mein bill aya maine 6march ko pay kar diye 1900 rupees
mujhe laga ke 2 months ka bill hai
20 march ko unhone mujhe fir bill bheja 2290 rupees ka
maine poochha kis cheez ka hai kahte aapne use kiya hai.. maine kaha ke main aapke paas complaint karne aayi hu ke mere area mein card chal hi nahi rha to bill kaise aa gya...
kahte ke aapne limit cross ki hai.. usage ki
maine kaha ke ye to aapne mujhe unlimited plan diya tha na...
CSR mujhe kahta ke 50piasa per mb tha
maine kaha par tumne to mujhe btaya nahi
saaf mukar gya ke maine bataya tha
maine kaha ke aapne mujhe bill bhi nahi send kiya
fir 1 month ke baad mujhe 4434 rupees ka bill bhej diya.
maine kaha ke main use hi nahi kar rahi tum bill kaise bna rahe ho
kahte mam aap use kar rahe ho
maine kaha card nahi chal rha main kaha se use kar rahi hu
kahte ke aapke againse court mein jayege
maine kaha ke tum kya main karungi.
fir mujhe call karke kahte ke 3000 rupees de do bill maaf kar denge
maine kaha ke pahle to tumne mujhe jhooth bol kar fasaya ab paise maang rahe ho
fir kahte ke 2300 de do
fir kahte ke 1800 rupees de do
maine kaha ke sabzi ya samaan bech rahe ho kaya
tum mujhe kuchh bhi dete jaoge or main karti jau
aaj 1 saal ke baad unhone mujhe court ka summon bhej diya

Dear Jagriti,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - Tata DOCOMO Chat to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Sir/ Madam.

Very Good Afternoon.

This mail is in response to Telephonic call from your legal cell Mobile No. +91-84590-64318 at 13.05 hrs. and numerous previous threatening calls from Delhi office.

As per this mail Tataindicom number 9216414046 was closed on 07-JAN-12.

Even after your office probably issued some bills and now your office is demanding payment.

Now, I request you kindly track your several past mails since September 10, 2011 for non-functioning of your connection at Rampur Road, Doraha-141421.

Only your Engineer advised to join some other service provider as it is not possible for them to improve signal from 0-10%. The same may be verified from your Technical record.

In spite of BIG ZERO services, I continuously paid all bills as is evident from attached mails.

Now, in spite of such a flawless payment record, I have been continuously harassed and threatened by your Delhi office, your lawyer at Tis Hazari court and today by Legal cell as mentioned above for non-payment of bills , which is against norms of any civilized company.

Instead of offering compensation for ZERO SERVICES for which payment has been collected on assurances, simply has come out to show its true face by harassing Senior Citizens.

In view, I hope that from now on your company will behave properly and arrange to refund the payment received against ZERO SERVICES as per Technical record and damages for such unethical behavior.

Some of your mails are attached herewith for your immediate attention.

Thanking you,

Yours faithfully,

Shri Gopal

Hi Gopal,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.