Originally Posted by Sudhakar_ajay

I am based in Hyderabad. I purchased Tata Photon Plus about 2 months back. My account number is 906857989 and phone number is 9246984783. I am getting a download speed of 0.05 Mbps which is just about suitable to open the webpages. But the moment I try to download or stream something it becomes a nightmare for me. I complained about this problem to the customer care and they sent an executive to my home. He checked the connection on his laptop and told me that the signal strength is not adequate. He also told me that I'll be getting an antenna to boost the signal strength. But till now I've got no response from them.
Hence, I am planning to quit using this product and would suggest everyone in my contact circle to not to buy this product. As they cheat people by false claims of 3.1 Mbps speed.
If the speed is so slow in a city like Hyderabad then how come this is the best broadband service in India.

Dear Customer

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Originally Posted by Sudhakar_ajay

I am based in Hyderabad. I purchased Tata Photon Plus about 2 months back. My account number is 906857989 and phone number is 9246984783. I am getting a download speed of 0.05 Mbps which is just about suitable to open the webpages. But the moment I try to download or stream something it becomes a nightmare for me. I complained about this problem to the customer care and they sent an executive to my home. He checked the connection on his laptop and told me that the signal strength is not adequate. He also told me that I'll be getting an antenna to boost the signal strength. But till now I've got no response from them.
Hence, I am planning to quit using this product and would suggest everyone in my contact circle to not to buy this product. As they cheat people by false claims of 3.1 Mbps speed.
If the speed is so slow in a city like Hyderabad then how come this is the best broadband service in India.

Dear Customer

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Originally Posted by Sudhakar_ajay

I am based in Hyderabad. I purchased Tata Photon Plus about 2 months back. My account number is 906857989 and phone number is 9246984783. I am getting a download speed of 0.05 Mbps which is just about suitable to open the webpages. But the moment I try to download or stream something it becomes a nightmare for me. I complained about this problem to the customer care and they sent an executive to my home. He checked the connection on his laptop and told me that the signal strength is not adequate. He also told me that I'll be getting an antenna to boost the signal strength. But till now I've got no response from them.
Hence, I am planning to quit using this product and would suggest everyone in my contact circle to not to buy this product. As they cheat people by false claims of 3.1 Mbps speed.
If the speed is so slow in a city like Hyderabad then how come this is the best broadband service in India.

Dear Customer

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that our concerned team tried to contact you but unable to establish the contact. Please provide us your alternate contact number with the preferred calling time, so that we can call you at your convenience.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

My Ph No is 9225561564 and account no is 978466871. I have taken a 3.1 Mbps connection and the speed I get is not even 0.1 Mbps. I have screenshots of the speed tests conducted to verify the same. I live in Pune (in the heart of
the city and not some far flung place). If this is the kind of range being provided in a major city like Pune, then what good is the connection. At the time of connection I was told that signal in this area of Pune will be boosted and my current speed will increase many times over. At the current speed I am barley able to browse let alone download anything.

Would like to know if anything will indeed be done or whether its just hogwash? And if yes when can I expect a resolution?

Originally Posted by Unregistered

My Ph No is 9225561564 and account no is 978466871. I have taken a 3.1 Mbps connection and the speed I get is not even 0.1 Mbps. I have screenshots of the speed tests conducted to verify the same. I live in Pune (in the heart of
the city and not some far flung place). If this is the kind of range being provided in a major city like Pune, then what good is the connection. At the time of connection I was told that signal in this area of Pune will be boosted and my current speed will increase many times over. At the current speed I am barley able to browse let alone download anything.

Would like to know if anything will indeed be done or whether its just hogwash? And if yes when can I expect a resolution?

Dear Customer

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Originally Posted by Tata Indicom Customercare

Dear Customer

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Dear Mr.Sudhakar

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We have confirmed from concerned department, that our Junior Engineer visited your place and updated the resolution.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Hi,

My account no. is 906788038. I was promised a minimum speed of 300 kbps, but i rarely get a speed above 200 kbps, let alone getting the advertised speed of 3.1. i have made numerous complaints to no avail. an exec came once checked the device said something about network signal and said he will resolve it and then no reply. i am terribly disappointed by this. i had lot of respect for tata group but am definitely losing the same

Originally Posted by Unregistered

Hi,

My account no. is 906788038. I was promised a minimum speed of 300 kbps, but i rarely get a speed above 200 kbps, let alone getting the advertised speed of 3.1. i have made numerous complaints to no avail. an exec came once checked the device said something about network signal and said he will resolve it and then no reply. i am terribly disappointed by this. i had lot of respect for tata group but am definitely losing the same

Dear Customer

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that your complaint has been registered, vide docket number: 241694881 and our team will get back to you shortly.

We assure you that we are committed to resolving the issue to your satisfaction

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Originally Posted by Tata Indicom Customercare

Dear Customer

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that your complaint has been registered, vide docket number: 241694881 and our team will get back to you shortly.

We assure you that we are committed to resolving the issue to your satisfaction

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Dear Customer

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We have confirmed from concerned department, that our team spoke to you and updated the resolution.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

I am based in New Delhi. I purchased Tata Photon Plus about 2 months back. I am getting a download speed of 0.05 Mbps which is just about suitable to open the webpages. But the moment I try to download or stream something it becomes a nightmare for me. I complained about this problem to the customer care so many times and no response. I checked the connection on my laptop the signal strength is 99 %.

I am planning to quit using this product and would suggest everyone in my contact circle to not to buy this product. As they cheat people by false claims of 3.1 Mbps speed.

If the speed is so slow in a city like New Delhi then how come this is the best broadband service in India

Do not send following reply all the time I'm fedup and will screem.

Originally Posted by Unregistered

Dear Customer

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that our concerned team tried to contact you but unable to establish the contact. Please provide us your alternate contact number with the preferred calling time, so that we can call you at your convenience.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Originally Posted by Unregistered

I am based in New Delhi. I purchased Tata Photon Plus about 2 months back. I am getting a download speed of 0.05 Mbps which is just about suitable to open the webpages. But the moment I try to download or stream something it becomes a nightmare for me. I complained about this problem to the customer care so many times and no response. I checked the connection on my laptop the signal strength is 99 %.

I am planning to quit using this product and would suggest everyone in my contact circle to not to buy this product. As they cheat people by false claims of 3.1 Mbps speed.

If the speed is so slow in a city like New Delhi then how come this is the best broadband service in India

Do not send following reply all the time I'm fedup and will screem.

Dear Customer

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Indicom connection details, your e-mail id, or your alternate number, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Hello,
Greetings,
I am using tata services for 9 years. So I trusted tata photon+
But I never know that TATA allowed some cheating technical strategies to install photon services.
I got the speed for first 1 to 2 weeks and later every thing looks like plug to surf.
I really thank to one of tata customer care executives who revealed the fact that the server has pushed my connection to 1x even when I am in my limit [10GB].
WOW …… CONGRATULATIONS IN TRICKING YOUR SERVERS. YET ANOTHER SCAM.
I am not sure how can server can push some ones speed to 1x without giving it the right programming code to do that so. So keep it up guys customer care is becoming the bakara in facing the anger where on the other hand the main server maintenance people are have taken the main job of cheating the public.

By the by I have taken your technical assistance for three times………………………..[what else can you do to help?] ask me to call another time and get what? assistance in cleaning my temporary folder and recent files folder?
If my system is having some problem, let us say it can reduce the speed to half… you have given a word of 3.1MBPS so why am I not getting even 1MBPS yaar………………..i am getting 0.15MBPS [my plug to surf speed]

My tata photon number is 9246816221
Can I get help…………………..sure I won’t because TATA is not TATA any more. I like the good old days of TATA. It WAS [YES ‘WAS’] best.
if any family friend of tata is viewing this message please inform this to tata. all set of incable people are running tata photon services. TATA's were cheated by some technical guys' with false strategy in running this Photon services.
i don't want help from your technical guys because, i can go and sit in your customer care office until i get the speed. i request all the customers to do the same. invest 5 hours in one day and give a new fear to tata photon customer care centres that people can come down to their offices if they realize that they are been cheated [if their money is hard earned]. please take some local people who can really talk some local language to have your work done.
Regards and ask customer care next time whether your connection is pushed to 1x speed by the server. you will know the facts.

Originally Posted by Unregistered

Hello,
Greetings,
I am using tata services for 9 years. So I trusted tata photon+
But I never know that TATA allowed some cheating technical strategies to install photon services.
I got the speed for first 1 to 2 weeks and later every thing looks like plug to surf.
I really thank to one of tata customer care executives who revealed the fact that the server has pushed my connection to 1x even when I am in my limit [10GB].
WOW …… CONGRATULATIONS IN TRICKING YOUR SERVERS. YET ANOTHER SCAM.
I am not sure how can server can push some ones speed to 1x without giving it the right programming code to do that so. So keep it up guys customer care is becoming the bakara in facing the anger where on the other hand the main server maintenance people are have taken the main job of cheating the public.

By the by I have taken your technical assistance for three times………………………..[what else can you do to help?] ask me to call another time and get what? assistance in cleaning my temporary folder and recent files folder?
If my system is having some problem, let us say it can reduce the speed to half… you have given a word of 3.1MBPS so why am I not getting even 1MBPS yaar………………..i am getting 0.15MBPS [my plug to surf speed]

My tata photon number is 9246816221
Can I get help…………………..sure I won’t because TATA is not TATA any more. I like the good old days of TATA. It WAS [YES ‘WAS’] best.
if any family friend of tata is viewing this message please inform this to tata. all set of incable people are running tata photon services. TATA's were cheated by some technical guys' with false strategy in running this Photon services.
i don't want help from your technical guys because, i can go and sit in your customer care office until i get the speed. i request all the customers to do the same. invest 5 hours in one day and give a new fear to tata photon customer care centres that people can come down to their offices if they realize that they are been cheated [if their money is hard earned]. please take some local people who can really talk some local language to have your work done.
Regards and ask customer care next time whether your connection is pushed to 1x speed by the server. you will know the facts.

Dear Customer

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Originally Posted by Unregistered

Hello,
Greetings,
I am using tata services for 9 years. So I trusted tata photon+
But I never know that TATA allowed some cheating technical strategies to install photon services.
I got the speed for first 1 to 2 weeks and later every thing looks like plug to surf.
I really thank to one of tata customer care executives who revealed the fact that the server has pushed my connection to 1x even when I am in my limit [10GB].
WOW …… CONGRATULATIONS IN TRICKING YOUR SERVERS. YET ANOTHER SCAM.
I am not sure how can server can push some ones speed to 1x without giving it the right programming code to do that so. So keep it up guys customer care is becoming the bakara in facing the anger where on the other hand the main server maintenance people are have taken the main job of cheating the public.

By the by I have taken your technical assistance for three times………………………..[what else can you do to help?] ask me to call another time and get what? assistance in cleaning my temporary folder and recent files folder?
If my system is having some problem, let us say it can reduce the speed to half… you have given a word of 3.1MBPS so why am I not getting even 1MBPS yaar………………..i am getting 0.15MBPS [my plug to surf speed]

My tata photon number is 9246816221
Can I get help…………………..sure I won’t because TATA is not TATA any more. I like the good old days of TATA. It WAS [YES ‘WAS’] best.
if any family friend of tata is viewing this message please inform this to tata. all set of incable people are running tata photon services. TATA's were cheated by some technical guys' with false strategy in running this Photon services.
i don't want help from your technical guys because, i can go and sit in your customer care office until i get the speed. i request all the customers to do the same. invest 5 hours in one day and give a new fear to tata photon customer care centres that people can come down to their offices if they realize that they are been cheated [if their money is hard earned]. please take some local people who can really talk some local language to have your work done.
Regards and ask customer care next time whether your connection is pushed to 1x speed by the server. you will know the facts.

Dear Customer

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We have confirmed from concerned department, that our team spoke to you and updated the resolution.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.