+ Submit Your Complaint
Results 1 to 4 of 4

Airtel Broadband

This is a discussion on Airtel Broadband within the Broadband forums, part of the Internet Services category; Airtel Sales Representative names satya visited me when i applied for a new broadband connection with airtel. He collected Rs ...

  1. 09-24-2010, 02:15 PM #1
    rajuipl
    rajuipl is offline Junior Member
    Join Date
    Sep 2010
    Posts
    1

    Thumbs down Airtel Broadband

    Airtel Sales Representative names satya visited me when i applied for a new broadband connection with airtel. He collected Rs 250 and documents and after a week he came to my house and told me too pay Rs500 for the modem he collected the money when i asked for the receipt he signed the same slip which is given for the Rs250 and made it + 500. Then after 1 week again he came to me and collected Rs900 for modem ( wireless modem is Rs1399). For that he given me another receipt. I called him several times but he didn't replied me. After a week he came with a modem and told me he need Rs200 to purchase a switch. This time he told me that he will come back in 5min and give the connection. He collected Rs.200 and disappeared from there. From that day am trying to call him his number in swithoff mode. I made several call to customer care that this person is collecting money from me they replied that if he is collecting then he will give the connection definitely.At last after he collected 1850 from me they registered a complaint against him but they said he is only updated Rs250 in the Airtel office. The back-end team consulted me the very next day and said we will have a meeting with satya tomorrow at 6pm. When i gone there at 6pm and i called the agency the representative said that no body in the office so you call satya and had a meeting with him alone.Then i called satya his number is not in use. After all this story The Airtel is paying me only Rs250 but i want my money back which i payed. I have the Slips which he given. and that modem is also with me actually this modem is not wireless and i think this also not in working condition.
    Last edited by rajuipl; 09-24-2010 at 02:18 PM.
    Submit Complaint.. Submit Complaint..
  2. 09-28-2010, 11:44 AM #2
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
    Join Date
    Nov 2009
    Posts
    15,741

    Default

    Dear Customer,

    This is to inform you that your concern listed 24 Sep 2010 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards,
    Rakesh Kumar
    Airtel Customer Service Team
    Submit Complaint.. Submit Complaint..
  3. 10-01-2010, 08:31 PM #3
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
    Join Date
    Nov 2009
    Posts
    15,741

    Default

    Dear Mr. Raju,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.

    Regards,
    Rakesh Ranga
    Airtel Customer Service Team
    Submit Complaint.. Submit Complaint..
  4. 07-31-2011, 07:26 PM #4
    madss
    madss is offline Junior Member
    Join Date
    Jul 2011
    Posts
    1

    Default Airtel Broadband Connection

    I requested for an Airtel broadband connection at the Airtel website. A sales team member (Mobile Ph No 9560298441) came down to my house on 19th July 2011 and collected Rs 500 and got the customer enrollment form (CEF No 2786444) duly filled. I opted for the 999, 2Mbps plan and was told to wait for 3 to 4 days for the connection to be set up. Its been more than 12 days now and I no one has turned up to set up the connection.
    I have called the sales representative at the provided mobile number. Initially for a day or two he attended to my calls saying that there would be a delay for a couple of days. Now he does not even pick my call any more.
    I got the connection to be able to connect to my office from home through VPN for client meetings that are to start in 3 days and I do not have an internet connection. I would like someone from Airtel to look into this matter asap.

    Madhuri
    9871345321
    Submit Complaint.. Submit Complaint..
+ Submit Your Complaint
« Reliance netconnect broadband speed issue | Airtail continue billing after service period is over. »

Similar Threads

  1. Airtel Broadband Customer Care: Delay in my refund from Airtel
    By chandruboss4u in forum Broadband
    Replies: 14
    Last Post: 10-20-2011, 11:02 AM
  2. Airtel Broadband- No Refund on Airtel Broadband Connection Deposit
    By sathishkumar.nm in forum Product And Services
    Replies: 1
    Last Post: 10-23-2010, 03:33 PM
  3. airtel broadband
    By adv.singh in forum Broadband
    Replies: 4
    Last Post: 09-06-2010, 02:56 PM
  4. AirTel Broadband
    By Varun singh Chandel in forum Internet Services
    Replies: 1
    Last Post: 12-22-2009, 09:53 AM
  5. Airtel DSL Broadband
    By JV Info Solutions in forum Broadband
    Replies: 1
    Last Post: 04-17-2009, 09:34 PM

Tags for this Thread

Posting Permissions

  • You may post new threads
  • You may post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Forum Rules