Iam reproducing a chain of emails that is happening right now between
me and Tataindicom . The Customer Service is being bounced between
lot of employees BUT no action is taken for a simple request.
___________________________________


From: customer service <customerservice@...>
Subject: FW: FW: FW: Complaint Number 6277840 -- Reminder-I
To: sagarthanawala@...
Date: Thursday, August 21, 2008, 5:52 AM


Dear Customer,


We regret for the inconvenience caused to you.



Please refer to the telephonic discussion you had with Mr. Kamalakar
on 21-Aug-08.



We are unable to access the details of your shift of connection
details with the information provided by you. So please kindly revert
us with the enquiry number or order number mentioned in the
application form and with the complete contact details provided to
you during the registration for the new broadband connection which
enables us to do the needful as early as possible.



Assuring you of our best services at all times.



For any further assistance, please feel free to contact Customer
Service at tataindicombroadband.in/contactus.html (the
link contains the location wise contact numbers) or mail us on
customerservice@.... We will be delighted to
assist you.



Warm Regards,



Swetha Dasika,

Customer Service,

TATA Communications Internet Services Ltd.






----------------------------------------------------------------------
----------

From: sagar thanawala [mailto:sagarthanawala@...]
Sent: Thursday, August 21, 2008 10:39 AM
To: customer service
Cc: sagarthanawala@...
Subject: Re: FW: FW: Complaint Number 6277840 -- Reminder-I



Hello,



The Shifting of connection has not been done.



Amjad from Back-end [020-66207009] was faxed the new address details
about 2 weeks back.This was on August 4th or 5th.

Could you touch base with Amjad and get an update. The old and new
address are 70-80 mtrs apart in the same colony.



We were promised that connection will be transferred within 5 working
days.



My new address is -



J-Bldg, Flat number 1,

HDFC Colony, TELCO road,

Near KSB Chowk,

Chinchwad [East].

Pune - 411019.

Regards,
Sagar Thanawala,
Pune,
Database Administrator - Oracle & Informix.

--- On Thu, 8/21/08, customer service
<customerservice@...> wrote:

From: customer service <customerservice@...>
Subject: FW: FW: Complaint Number 6277840 -- Reminder-I
To: sagarthanawala@...
Date: Thursday, August 21, 2008, 12:37 AM

Dear Mr. Thanawala,



We sincerely apologize for the inconvenience caused to you.



With reference to your mail, we would like to inform that the shift
of connection has been done. In case if the same has not been done
please revert with enquiry number for the shift of connection to do
the needful.



Thank you for your time and patience.



For any further assistance, please feel free to contact Customer
Service tataindicombroadband.com/contactus.html (the link
contains the location wise contact numbers) or mail us on
customerservice@.... We will be delighted assist
you.



Warm Regards,



Mujeeb,

Customer Service,

TATA Communications Internet Services Ltd.




----------------------------------------------------------------------
----------

From: sagar thanawala [mailto:sagarthanawala@...]
Sent: Wednesday, August 20, 2008 4:37 PM
To: customer service
Subject: Re: FW: Complaint Number 6277840 -- Reminder-I



Mujeeb,



We have faxed the new residence address and other documents for the
below BUT no action has been taken yet.



This has got delayed for too long.

I have right to complain in the consumer court if the shifting on the
connection not done in a reasonable time-frame.



Thanks,

Sagar Thanawala,
Pune,
Database Administrator - Oracle & Informix.

--- On Sat, 7/19/08, customer service
<customerservice@...> wrote:

From: customer service <customerservice@...>
Subject: FW: Complaint Number 6277840 -- Reminder-I
To: sagarthanawala@...
Date: Saturday, July 19, 2008, 7:32 AM

Dear Mr. Thanawala,



We understand the inconvenience caused to you and we regret for the
same.



We would like to inform you that your request regarding shifting of
connection has been notified and our representative will get back to
you with the feedback at the earliest.



Thank you for your time and patience.



For any further assistance, please feel free to contact Customer
Service at tataindicombroadband.com/contactus.html (the
link contains the location wise contact numbers) or mail us on
customerservice@.... We will be delighted to
assist you.



Warm Regards,



Mujeeb,

Customer Service,

TATA Communications Internet Services Ltd.




----------------------------------------------------------------------
----------

From: sagar thanawala [mailto:sagarthanawala@...]
Sent: Friday, July 18, 2008 6:05 PM
To: Customer Service (Retail-India)
Cc: sagarthanawala@...;
Subject: Re: Complaint Number 6277840 -- Reminder-I



Hello,



I haven't recieved any response from your side.

You must respond to the mail.



Please note that my rights to the service are protected by the
consumer court's.



Sagar Thanawala,
Pune,
Database Administrator - Oracle & Informix.

--- On Thu, 7/17/08, sagar thanawala <sagarthanawala@...> wrote:

From: sagar thanawala <sagarthanawala@...>
Subject: Complaint Number 6277840
To: "customerservice" <customerservice@...>
Cc: sagarthanawala@...
Date: Thursday, July 17, 2008, 12:17 PM


I havent received any response for the complaint number 6277840.

Please read the below complaint.



I need the cable shifted.



Also send your technical exec to do the shifting.



Sagar

9860444878



--- On Sun, 7/6/08, sagar thanawala <sagarthanawala@...> wrote:

From: sagar thanawala <sagarthanawala@...>
Subject: Re: PowerSurf 6600 account sagarthanawala@.... Need to
shift cable/modem to next bldg.
To: "customerservice" <customerservice@...>
Cc: sagarthanawala@...
Date: Sunday, July 6, 2008, 6:13 AM

Hello,



Please look into the complaint launced.

My id is sagarthanawala@...



address :- J-1, HDFC Colony, TELCO road, behind SBI, near KSB chowk,
chinchwad

Sagar Thanawala,
Pune,


--- On Wed, 7/2/08, sagar thanawala <sagarthanawala@...> wrote:

From: sagar thanawala <sagarthanawala@...>
Subject: Re: PowerSurf 6600 account sagarthanawala@.... Need to
shift cable/modem to next bldg.
To: "customerservice" <customerservice@...>
Cc: sagarthanawala@...
Date: Wednesday, July 2, 2008, 9:13 AM

Hello,

Iam holding TATA Indicom account and am using PowerSurf 6600 . My
account id is : sagarthanawala@....

I am moving or shifting my residence to another bldg in the same
colony.
So i want to move the modem/cable etc. I have logged a complaint also
for this.

Please note that the outside cable has also fallen down from the
building .

My new address is :-

J-1, HDFC Colony, Chinchwad [East], Near KSB chowk, TELCO Road ,
Pune - 411 019.


Old address is :- D4/5 HDFC Colony, [same as above]...


Regards,
Sagar