COMPLAINT - POOR SPEEDS & POOR SERVICE : Tikona ID: 1100304444

**laniocarvalho** · 08-29-2010, 03:38 AM

Hi,

Its more than 24 hrs now and you stupid and useless people have still not called and my slow speed continues to persist which is not at all surprising anymore!!! What the shit are you guys doing there at Tikona??? Seems like all you guys are a bunch of losers who needs to be taught how to service your customers… I don’t think I want to use your lousy services anymore so please note that whatever is the last bill amount is never going to be paid by me.

Just to keep you informed, I have also written about your lousy and sad service in all broadband blogs possible!!

Regards,
Lanio Carvalho

From: Customercare [mailto:customercare@tikona.in]
Sent: Friday, August 27, 2010 6:01 PM
To: laniocarvalho@gmail.com
Subject: RE: Feedback recd. from laniocarvalho@gmail.com

Dear Mr.Carvalho,

Greetings from Tikona!

This has reference to your below mentioned complaint. We regret the inconvenience caused to you.

We would like to inform that, the Technical complaint has been forwarded to the concerned department for necessary action.

In case of any further assistance, please call us at 1800 20 94276 (1800 20 WIBRO) or email us at customercare@tikona.in.

Thanking you and assuring you of our best services,

Purandar Shanmuga

TikonaCARE

From: Apache [mailto:apache@corp3.net4india.com] On Behalf Of noreply@tikona.in
Sent: Friday, August 27, 2010 2:28 AM
To: Customercare
Subject: Feedback recd. from laniocarvalho@gmail.com

Hello Administrator,
A feedback has been recieved from a site visitor, with following details:
________________________________________
Name : Lanio Carvalho
Email : laniocarvalho@gmail.com
Contact Number : 9820456822
Comments from visitor: Hi,

I would like to start by telling you how pathetic your services really are. I am sure you must be already aware of this fact as I am pretty sure that I am not the only cust who is upset about your poor services!

Ever since I have taken your service, I have had nothing but recurring problems at a regular frequency. Every 2 weeks to a months time, I have to call you guys and make the same complaintâ€¦. â€œSLOW SPEEDSâ€. This has now become a regular practice for me and your service has become so unreliable that I have decided to disconnect your service. Whatâ€™s worst is that now whenever I call your IVR and dial 1 for technical help, I am by default routed to a Cust Service Exec who only takes a complaint and then says â€œyou will receive an SMS in 6 Hours with the resolution time mentioned in itâ€. Is this a JOKE???? Someone is upset that his internet service is not working and wants it fixed immediately and you say wait for 6 hours!!!! And that to only to receive an SMSâ€¦ post that how much longer for a resolution???? So does your customer suffer in the mean time?? Is he not paying for the service???

Coming to second part of this complaint, I had first called your toll free no to lodge a complaint about the slow speed on Monday 23th Aug at 05:00 hrs but your IVR said that you guys work only 8:00 Hrsâ€“ 00:00 Hrs. I hence requested for a call back as prompted by your IVR and punched in my mobile no. I then assumed that I will get a call back at the earliest as mentioned by your IVR. I however did not get any call back till date.

Since I did not receive any call back and since the slow speed persisted, I called your toll free no again on Tuesday 24th Aug at 14:15 Hrs and spoke to Yogesh and for some reason he refused to give me his Last name stating that it was against company policy (but strangely your company policy did not stop some of your other agents whom I spoke to later from giving me their last names, so that means that either the policy is different for different agents or Yogesh does not know the policy!!!). After informing Yogesh about my problem, he informed me that he will have to take a complaint and then I would receive an SMS in 6 hrs with the resolution time mentioned in it. I got really upset that firstly I did not get the call back and now I have to wait for 6 hrs jus to know when I can have someone call me for a resolution. So that means your customer who is calling for help not only canâ€™t get immediate help but now has to wait for 6 hrs plus to get the issue resolved. I refused to accept this and asked to speak to the manager, to which Yogesh just refused and since I got abusive due to the frustration he hung up on me!
I then dialed again and this time I spoke to Suraj Gadgul who mind you had absolutely no problems in giving out his last name!!! I called him at about 14:22 Hrs and he finally took a complaint and gave me the complaint no: 1-756297674. Since I was so upset, he said that he had referred the case to his seniors and I would get the SMS on priority in 1 hour! I have still not got the sms or call!

I called again the next day on Wednesday 25th Aug at 13:55 hrs since I did not receive the call and spoke to Sheetal Raut who again had absolutely no problems in giving out her last name!!! I gave her the complaint no and she told her that I did not get the sms or call. I also gave her the complaint no and she informed me that there was an update that there was some kind of bandwidth issue. She again then promised me that I will get the sms and call, and not surprisingly this time too I have still not received the sms or call!!!
I seriously feel that you guys are just a bunch of jokers there who do not know how to conduct your business!!! I am dead sure that I will not be making any more payments to you guys till I get your freaking SMS and a call from your freaking technicians who should come and check how pathetic is the speed that guys are offering me after claiming to offer me 750 Kbps speeds!!!!
I donâ€™t think you guys should be in this business if you canâ€™t offer basic customer service and help. Even your IVR is so hopeless which says dial 1 for technical help but routes you to a customer service exec!!!!
If this issue is not resolved in the next 3 days with appropriate compensation then I will have this service disconnected. I am really hoping that this will be taken seriously else I am going to advertise your shitty service all over the broadband blog sites!!!

Below are the dates and times that I have called your stupid call center!!!
Date: 24th Aug
Agent: Yogesh (dint give last name)
Time: 14:15 Hrs

Date: 24th Aug
Agent: Suraj Gadgul
Time: 14:22 Hrs
Complaint:1-756297674

Date: 25th Aug
Agent: Sheetal Raut
Time: 13:55 Hrs
Complaint:1-756297674
Disc Ref No: 1-79209946

Regards,
Lanio Carvalho

Tikona ID: 1100304444

**akhi kashyap** · 09-02-2010, 05:59 PM

Hi, I have been using Tikona for couple of months and had slow speed issues some time back. Their call center person advised me to keep the modem very close to window so that 4th LED is steady green, and also keep it ON always. N yaa, I was using wireless option earlier, but Ethernet cable worked much better for me.

Unregistered · 10-14-2010, 03:46 AM

i have been using tikona since the past 5 months now. the plan i subscribed for is 799 - unlimited with a speed of 750 kbps. the problem is i never get speed above 256 kbps. i have contacted and lodged complaints with the tikona department many times but nothing happnes. my speed has till date never increased and i have never got my full speed yet despite having waited 5 months. i request the matter be looked at. i have lost all hopes. please help me.
my ID is 1101377549
Contact : 9561300353

pillaimmanoj@yahoo.com · 10-17-2011, 11:31 PM

Hi,
Below is the email written to tikona broadband services (nodal.maharashtra@tikona.in)
I am writing this letter with utter frustration and disgrace.
My customer ID : 1103460225

My complain no. 1-1834317872

This is to bring to your notice that, I have been following up with the Tikona officials (customer service) , technical team since the last 2 weeks.

I have been trying the no of the technical team (toll free 18002094276, and then Dial 1) many times. Most of the times, I have called around 8-10 times out of which 4 times I am on hold for 30-45 mins with a voice message “ all our officials are busy at the moment and your call will be answered shortly)

I then tried the billing customer care no (toll free 18002094276, and then Dial 2) and then gave a complain which they took. I then called up the technical team they have been discussing with me and saying that they would responding withing 48 hrs. After many discussions, My complain was registered on 08/10/2011. I had told specifically that my LAN is not getting connected.One of the customer service technical staff informed me do certain things by phone which was not helpful and he informed he would send the engineer. Once the Engineer visited last week he checked the modem and the cable wire. He is saying there is a problem with the cable line and then he informed he would come on Saturday. Then I called him many times ,he is just giving different times but not coming.

I am not getting support from the technical staff at office who is just giving me future timings saying that my complain is registered and the engineer is also just giving different dates.

It has become very difficult for me to sustain without the connection as I do many of the Official work also from Home .

I would also request you to either stop the service if I am not able to get the net connected by tomorrow as it is leading me to loss of official work.

Also if you are getting this connected by tomorrow the I would also like to deduct the billing for these days from 08th October as I am not at all using my net due to the technical problem at your end for which I am not liable to pay for these days in the monthly billing.

**prax83** · 12-15-2011, 10:28 PM

Every time some one complaints these JUNKIES come and reply the same shit...."We are grateful that your service request was brought to our attention" but nothing is done from there side....just for formality they do this I guess.

TIkona ID : 1104824161
I have taken 2MBPS plan for Rs 1499.... Upto 36 GB 2mbps there after 1 mbps unlimited no Fair Usage policy.....but once in blue moon I get 1mbps otherwise 570kbps default

what a network

**Roya789** · 12-15-2011, 10:36 PM

Dear All,

Before Join V CARE PLEASE THIINK ATLEAST 100 TIMES ,,,,THIS COMPANY WILL MAKE YOU DONKEY FAKE HR< FAKE QA< FAKE TL< UNEDUCATED MANAGERS,,,,,REACHOUT CA, PHONEBOOK, OUTBOND ALL ARE FAKE PROCESS NEVER GET SALARY ON TIME ,,,NO OT ON TIME NO PID LEAVES,,,,,,,HARRASSED COMPANy

**jaychabria** · 02-09-2012, 12:08 PM

Hi my user id is 1101708400.

New Disconnection Request 1-2166789350
Old Disconnection Request 1-2094567221 (This was not serviced)

In December I was facing technical problems with Tikona service but was not getting help from Tikona technical care. As a result I was not able to log on through out December and Jan. I had placed a disconnection request in January and confirmed many times with customer that the disconnection request was processed. The customer care even called to as when the modem could be picked up from my house.

Eventually the modem was not picked up and 2 days ago I am being called by a Tikona Care person asking me to pay high bill which includes charges for Dec-Jan period when I was facing connection & services problems as well as monthly charges for the new month (Jan-Feb). I was also informed that my service had been renewed without my approval and without informing. I had not even received a bill in my email or a phone call for Tikona.

I would like you to deduct the billing as I am not at all using the service due to the technical problem at your end (including bad customer service) for which I am not liable to pay for.

Please stop my service immediately or I will have to take alternative measures.

Regards,
Jai

balasantosh · 04-23-2012, 07:49 PM

I has requested for internet disconnection at tikona services on feb 13. They accepted it and said will take 45 days to disconnect. Also i stated i will not be using internet services from 15th feb and wont be paying any bill. To this tikona customer care officer said its ok not to pay bill if no uasage has been done. Now its 23rd April. More than 60 days but no response from tikona guys. After repeated calls and emails ( even to customer care head) my disconnection has not be done. Also i have been billed from 15th Feb to 15th April ( 2 months bill) even when i have not used the net. Please could someone help.
My account no is 1103678950 . an below are the complaint references since 13th Feb.

Request Number Status Reported On Last Updated On
1-2271678575 Progressing 12/04/2012 12/04/2012
1-2248194837 Closed 23/03/2012 02/04/2012
1-2211719512 Progressing 27/02/2012 28/02/2012
1-2181287745 Closed 13/02/2012 27/02/2012
1-2179631246 Closed 13/02/2012 13/02/2012

Thx
Chandran