I am having Airtel Internet Broadband Connection Account Number 15718895
(without landline). As I was getting transferred from Gurgaon to Pune, I
requested Customer Care (Request # 363798)to transfer the connection to Pune on
July 24, 2010. I was told that I would be contacted in next 24 hours to update
the feasibility if the connection can be transferred to Pune on my new
address. Later, I contacted Customer Care multiple times but no response was
provided to me except that I would be contacted in next 24 hours. At last I got
frustrated and on July 31, I asked one of my friend to visit Airtel outlet to
confirm the feasibility of connection transfer in Wadgaon (Pune). In just 5
minutes of time he confirmed me that it is not possible to transfer. I am not
sure what is taking so long for customer care to find out this information. I
did not expect this kind of bad coordination between Gurgaon and Pune Airtel
team! Also, always I received the same response every time that I would be
contacted in next 24 hours for sure but that 'SURE' never come up.



Anyways, by this frustrating service I updated customer care to cancel my
connection on August 2, 2010. Till now I have not received any call though I
have already contacted Customer care multiple times. I have even escalated this
request twice and talked with the seniors of Customer care executive. They told
me since the cancellation request is handled by other team so they would be
coordinating with them and update me ASAP but the result of coordination is yet
to come. Surprisingly, when I contacted them today still the request is on same
stage where it was on Jul 24. Also, when I interacted with one of the senior of
customer care executive, he told me that I would not be charged of any rental
after Jul 24 since I have made the request of connection transfer. However,
when I inquired of my bill today, I was shocked to see that my rentals are
still being deducted. I am really shocked to understand why the charges are
being deducted against my account even the confirmation was given to me by one
of the Senior of Customer Care Executive. Also, the request has been logged
long back and not a single call received on this request till now from Airtel.

I even tried to contact Nodal officer (Reference #2308201016707) but no one is picking the phone and noone has provided the response on this yet. Even today I got SMS of paying the bill of 2685/-. Don’t know why I am being charged of the subsequent months even I raised the request of cancellation on Jul 24 (one month before!!!). I am not sure why should I pay the bill after Jul 24 even though I have not used the connection and raised the request with Customer care. If they didnot respond to that then why I am being cgharged for.

Now I have only one option to come to you. Please help me!!!

Dear Amit,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Dear Amit,

I would like to inform you that your concern listed on 25th Aug 2010, has been resolved.

Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

Regards,
Sunil
Airtel Customer Service Team

I have been using airtel broadband connection for the past 2 years and this is for these two months i have been experiencing such technical miscalculations of charging for night usage(9pm - 8am) which is free as per my plan.
When i registered a complaint, they gave me a request no for the month of september and when i'm suppose to pay the bill . they asked me to pay with -371Rupees since waiver has been passed and it will reflect in the next month's bill.Similary the next month's bill also had same problem and i registered the next complaint. (in mean time the first waiver was not reflected in this bill) and once again they told me that the waiver has been passed for this month's bill also. for Rs.428 and they asked me to pay only the remaining amount (-800).Now when i called them regarding whether these two requests has been reflected in next month's bill.. they're telling THAT SUCH WAIVER DOES NOT EXIST IN MY ACCOUNT BUT MY REQUESTS ARE STILL THERE AND RESOLVED.Now,i have again filed a complaint regarding this. and i'm going to take up this issue with the NODAL OFFICER , CHENNAI , TAMIL NADU REGION..IF I'M NOT GOING TO GET REPLY WITHIN TOMORROW 5.30 PM(TIME REQUESTED BY THEM).. I should take up this issue seriously..
Mean while airtel's bill collector's are also disturbing me by calling and saying that there is a pending amount and i always say them the reason..
IS THIS THE WAY THE COMMUNICATION EXISTS IN AIRTEL ? AIRTEL IS FALLING.. POOR SERVICE.

By
Shathesh

Dear Shathesh ,

This is to inform you that your concern listed 18 Nov 2010 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Dear Shathesh ,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.

Regards,
Rakesh Ranga
Airtel Customer Service Team

1) User ID: 03360179556_dsl
2) A/C No: 7005301569
3) Bill No: 609672266
4) Bill date: 12.11.2011; Billing period: 11th Oct.11 to 10.11011


Dear Sir,
I got the connection on the above mentioned date. As i received the first month's bill, a sum of Rs.500 is charged as,"Other Charge". I have a 3GB plan for which I am supposed to pay Rs.499 plus tax. I have hardly used the net in the mentioned time span, as there was connection problem, and Airtel attended the problem after almost 10 days. I refrain myself from paying the bill,till I get a clarification from your end.