This is a discussion on complaint against airtel employee within the Broadband forums, part of the Internet Services category; Hi, This is to inform you that i have applied for broadband internet connection on 13th july 2010(Application number 2308825). ...
complaint against airtel employee Hi,
This is to inform you that i have applied for broadband internet connection on 13th july 2010(Application number 2308825). I have paid an amount of Rs. 650 in which Mr. Pramod (who is working in mayur vihar 3rd floor near to sagar ratna resturant in New Delhi and his mobile number is 9958040432) told me that they will take 500 as the advance rent for the plan and the remaning 150 rupees, they will take as token money as they will make a rent aggreement for me as i am living on a rented house and i dont have rent agreement. Then i told him that is okay you can go ahead and provide me the connection as soon as possible.
Then after 2-3 days i called him back as there is no reply from their side and then after they told me that they will arrange the connection till sunday, then on sunday i called him back for the connection and at that day they told me that no line is available as this area is not feasible.
Then after again 2-3 days i told him to give my money back to me or either you will arrange that connection to me in Laxmi nagar but in that area the connection is not available as i came to know about that information from the customer care department, after again 2-3 days, i went to the office where Mr. Pramod is working and over there i met Mr. Sarkar (M-9810016649)and Mr. Tripathi (M-9650640033), they told me they will cant do any thing until and unless Mr. Pramod will come back to the office as he is on leave for last 1 week, i said why should customer will sacrifice as this is totally a fault of your employee then they will said they cant do anything as Mr. Pramod not deposit my application in the office.
Now After 15 days, i called Mr. Tripathi and they told me that Mr. Pramod told him that they had not taken any amount from me and also Mr. Sarkar rejecting my calls.
Now whenever i was trying to call Mr. Pramod, they told me that they will give my money after another 10-15 days.
I dont understand how these people can destroy the image of Airtel. I am very dissatisfied with these kind of services from Airtel.
My only question to the Airtel officials, if they are listening, is even If i pay this amount and let go everything, would they ever be able to build the faith I have lost.
I wish Airtel will resolve my case as soon as possible and will revert back to me as soon as possible.
Regards,
Rohan Rastogi
Senior Member
Dear Customer,
This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards,
Rakesh Kumar
Airtel Customer Service Team
Senior Member
Dear Customer,
This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolving the issue to your satisfaction.
Regards,
Sunil
Airtel Customer Service Team
Senior Member
Dear Rohan ,
I would like to inform you that your concern listed on 31 Jul 2010, has been resolved.
Should you have any queries please contact Airtel customer service at 121 or write to 121@airtel.in
Regards,
Tarun
Airtel Customer Service Team
Complaint about Sunil paul Hello Sir,
I am facing so many problem related with airtel landline connection but when i called to sunil paul(area head) he talked to me in very bad manner.He told to me directely i cann't help you.
Regards
Nitin Jain
Ill treatement by Shri Janardhan Customer Care Employee - reg My Mobile No. is 9849059943 in the name of K. Balakrishna is facing problem with Airtel Mobile service, as daily an amount of Rs.5/- is being deducted from my balance and when i made a Call to Customer Care No.12144 on 14-02-2011 at about 0915 PM from Anakapalle ( Visakha Dist ), Shri Janardhan who attended my complaint ill treated me and made me to hold on for half an hour neither connecting to the concerned floor incharge nor he resolved my problem, this is ridiculous on the part of the staff and if I could not get any proper reply from your authorities i will not hesitate to approach legally in this aspect.
Senior Member
Dear Customer (K. Balakrishna ),
This is to inform you that your concern listed 14 Feb. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in
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Senior Member
Dear K. Balakrishna,
I would like to inform you that your concern listed 14 Feb. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com.
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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