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Airtel not providing connection after taking money

This is a discussion on Airtel not providing connection after taking money within the Broadband forums, part of the Internet Services category; I regiestered for Airtel broadband and landline connection on 9th July and paid Rs.500 to Airtel Sales exectuive. He get ...

  1. #1
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    Default Airtel not providing connection after taking money

    I regiestered for Airtel broadband and landline connection on 9th July and paid Rs.500 to Airtel Sales exectuive. He get signed some forms and collected money from us, and promised to have connection in 3 working
    day.

    After more then 50 calls to different executives and sales people they install
    only BROADBAND connection ( No landline phone, reason quoted that only Rs.250 is paid) and giving n number of excuses ( They are also not ready to return my money also). My broadband connection is
    also not working properly and landline phone is yet to install.

    I cannot regiester complaint through Calling 44444121 because Airtel IVRS is
    asking to punch my landline number. Hence I am regiestring my complaint through
    mail. I register complaint to Airtel and didn't receive any assistance from them after 48 Hrs also. My complaint no. is 35625906.

    This is pure harrasment by Airtel to a customer and playing with customer
    money. I want Airtel to address my concern at the earliest. If I receive the
    bill without addressing my concern, I will take Airtel to consumer court.

    Mayank.

  2. #2
    Airtel_Presence's Avatar
    Airtel_Presence is offline Senior Member
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    Dear Customer,

    This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    Regards,
    Rakesh Kumar
    Airtel Customer Service Team

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    Airtel_Presence's Avatar
    Airtel_Presence is offline Senior Member
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    Dear Mayank,

    I would like to inform you that your concern listed on 28 July 2010, has been resolved.

    Should you have any queries please contact Airtel customer service at 121 or write to 121@airtel.in

    Regards,
    Sunil
    Airtel Customer Service Team

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