Dear Airtel Customer Services,


I had approached one of your Direct associate named Maruthi infotech CENTRE [ 11/1 BLOCK A WEST WING KORMANGLA INNER RING ROAD AMARJYOTHI LAYOUT BLORE 71
PH:41100100 ]for Airtel Broad band connection on 27-06-2010, in spite of several follow ups from my end, i am yet to receive an update nor connection for the request. However my account is debited for the cheque issued as security deposit for the above mentioned connection request.
Also when i checked with the Executive and Team leader about refunding my security deposit, there was no proper response, I am an exisisting Airtel customer for more than five years now and never expected such an bitter experience from your Team.

Executive Name: Amit Kumar - 9686114015
Team Leader : Shetty


Anticipating a positive response for my mail.


Regards,

Umesh

Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Originally Posted by Umesh L

Dear Airtel Customer Services,


I had approached one of your Direct associate named Maruthi infotech CENTRE [ 11/1 BLOCK A WEST WING KORMANGLA INNER RING ROAD AMARJYOTHI LAYOUT BLORE 71
PH:41100100 ]for Airtel Broad band connection on 27-06-2010, in spite of several follow ups from my end, i am yet to receive an update nor connection for the request. However my account is debited for the cheque issued as security deposit for the above mentioned connection request.
Also when i checked with the Executive and Team leader about refunding my security deposit, there was no proper response, I am an exisisting Airtel customer for more than five years now and never expected such an bitter experience from your Team.

Executive Name: Amit Kumar - 9686114015
Team Leader : Shetty


Anticipating a positive response for my mail.


Regards,

Umesh

Hello,
As you mentioned that you have already registered your complaint with the Airtel Broadband customer care but still not get any response, so we suggest you to send a written notice to the Nodal Officer via email or registered post, mention all the details in it and ask them for the refund with in the mentioned time in the notice, wait for their response and revert us back.
Note: Keep all the copy of Complaint, Notice and the registered post slip, this may help you if you need to knock the consumer forum.
Visit: Address to know the nodal officer details.
For notice reference Visit: Notice before filing consumer complaint

Hope this may solve your problem.
Still have a question feel free to contact us again.

Dear Amit,

I would like to inform you that your concern listed on 17 July 2010, has been resolved.

Should you have any queries please contact Airtel customer service at 121 or write to 121@airtel.in

Regards,
Kuldeep
Airtel Customer Service Team