Attn: Senior Management.
“Mishap is not at all Happening” from The Reliance.

Dear Sir / Madam,
Customer Care is 200% Hopeless.
This is Sunil Anand Shinde, my netconnet No. 9321 06 14 60. There has been a big disappointment from The Reliance which is a brand name in the market. I purchased the netconnect card on the 03rd of July at 0900 pm & my service was activated at 1000 pm. I carried my Original passport & Photo with me, Mr. Ravi took the photo copy of passport & processed the file. After then I was very happy with the service. On the 4th day I got a welcoming call from your side, where a lady welcomed me to the Reliance family and verified the details. I rectified the road name as she spelled it wrongly. Then Again I got a call from your side verifying the details & explaining me the pro rata billing structure. After that on 12th July in the night my service was deactivated with out informing me. When I called customer care I spoke to Mr. Darshan, As I was not happy with his answers I asked him for a call back from a superior, He committed me that I will get a call back in next hour. Next day I called up again & I spoke with Mr. Nehal, I was very happy speaking with him as he said that my services will be activated by next 30 mins or with in 03 hours. After waiting for more than 03 hours I spoke to Ms. Sakina, She gave me the solution to visit Web World. She made me upset by giggling at my problem. I spoke to Mr. Sarang (Floor Supervisor) he adviced me the same to visit the web world. I visited the web word on 13 July at 0530 pm & I met Mr. Amar & he adviced me that It will get activated on 14th July by 0600 pm. I agreed to his term & updated the same to Mr. Sarang after coming home. As I was not happy waiting for 24 hours I spoke with Mr. Ashish Pagare (Floor Manager) for compensation he said that he needs 48 hours so that he will speak with the business team & will get back to me. On 14 July as adviced by Mr. Amar I tried surfing after 0600 pm, but I was getting the same error. I called up customer care I spoke with Mr. Amrit, Ms. Savita & Mr. Rupesh, & Ms. Siddhi & Mr. Akash from Floor Supervisor team. Mr. Amrit adviced me for a call back from seniors, No revert. Then Ms. Siddhi agreed to me that she will sort out the issue by 0800 pm & will give a call back. I dint any call backs I spoke to CSR, I got an reply that everybody is busy now will arrange a call back, Still No revert. I called up again n spoke to Mr. Akash, who also adviced me the same thing for a call back. NO call back, No proper resolution, No one is bothered about the customers. When I visited the web world, I met Mr. Khandelwal & Mr. Amar at 0700 pm. Mr. Amar said that he has sent a email to some Dept. on 13 July & is waiting for a reply. So Mr. Amar was waiting since 13 July morning to 14 July evening just for a reply. When I went there & created a havoc they started working on the issue, checking emails & calling up people, If I wouldn’t have visited the web world they would have never bothered about it. So called head of the branch Mr. Khandelwal also dint seem to be keen on resolving the issue. He dint even had a decency to ask me to be seated. He said that he will give me a call after 30 mins & will update me the status. Whereas I never got a call from him n when I tried calling on his given number which is 9324 26 24 26 he dint answer my call. In the night I thought of updating the same to the So called Customer Care from which I always got hopeless & helpless replies. I tried connecting to the senior authorities but no one connected me to them instead they kept me on long holds. Again & I called up & I spoke with Ms. Siddhi, as she commited me something for which she was answerable to me. But instead she started blaming me & arguing with me that I was advice to resubmit the documents which I wasn’t adviced neither by the CSR people nor by web world people. In the evening when I spoke with her for the first time she never advice me that The USB unit is Non Refundable, but in the night when I spoke with her she said that its Non refundable. On 15 July I waiting for a call from the web world since morning at 12:30 pm when I called Mr. Khandelwal that moment he got alert & called up some Mr. Laxman to check the status whereas he was suppose to update me the status last night. Mr. Laxman was a big Ass he said it will get started by today evening or tomorrow morning, that means still this people are not bothered about the customers patience & tolerance. I called up customer care & spoke with some guy, I was asking for Mr. Ashish Pagare but he said that his log in time is in the evening so he will arrange a call back at 0630 pm. Pathetic People employed with such a big brand. Mr. Khandelwal being the head of the branch is a big Shit he doesn’t deserve to be there, when he commits a call back atleast he should have given a call back in the morning. This is not at all acceptable from The Reliance. Just now my net connection started, no one bothered to infomr me that it has been started.

My major concerns are as below:

1. Why this happened & wasn’t solved at the First Call, When Customer is coming to you & telling you that its not my fault, weren’t they liable to work on it.
2. Reliance People called me for verification at that time itself the address was rectified by me, & if the verification people really had confusion about the address why dint they call me or instead why dint they refer to the Photo Copy of my passport.
3. With out any notification my service was deactivated. Is the way you treat your family member.
4. This has been a 100% delay & mishap from your team, Still I was baring with them to get a resolution, but I ended up with negligence.
5. Customer Care Dept should be either closed or should be called as Tech Support as they are not interested in such problem created by the web world. But for every problem there is a solution, Instead of escalating the matter why not the Superiors did sent a strong email to the web world for ASAP reverification & Activation of the service. Instead of making me irate & blowing up the issue.
6. None of the employed people are cooperative. They don’t deserve to be a part of such service.

Thanks for your precious time, going through & reading the above. It would be better if a strong action will be taken against the culprits. Your kind assistance is appreciated.
Regards,
Sunil Anand