Hi,
I applied for an Airtel broadband connection on 25th April 2010, I made an advance payment for that billing cycle (26th April - 25th May) and received less than average service from them. The internet connection would disconnect frequently and in the 1st 15 minutes of staring the modem, the broadband was extremely slow. I logged complaints with their customer service but this continued inspite of that. On 24th May I requested the customer service associate to disconnect the connection when the current billing cycle would end, he assured me it takes 48 hours to disconnect the line and would be done but the line has not been disconnected till date and I have been charged for the billing cycle 26th May to 25 th June (Rs. 550) and for the current billing cycle too i.e. 26th June to 25th July.
I registered complaints several times with them to disconnect the line but they never followed up on them, also I got a call from the retention department on June 8th saying he was sorry for the deficiency in service and was offering free internet service for 15 days but I refused and asked him to disconnect the line because I had already switched to a different Internet Service Provider (ISP) by then (I have receipts of payments to the ISP for June,July).
Its been more than 50 days and they still havent disconnected the line and keep giving me assurances and are sending me bills for service I havent used.
I am considering legal options here as am fed up of dealing with them.
Any help is much appreciated.

Thanks.
Regards Mohit.

Hello,
As you mentioned that you have already registered your complaint with the AIRTEL BROADBAND customer care but still not get any response, so we suggest you to send a written notice to the Nodal Officer via email or registered post, mention all the details in it and ask them for the proper solution with in the mentioned time in the notice, wait for their response and revert us back.
Note: Keep all the copy of Complaint, Notice and the registered post slip, this may help you if you need to knock the consumer forum.
Visit: Address to know the nodal officer details.
For notice reference Visit: Notice before filing consumer complaint


Hope this may solve your problem.
Still have a question feel free to contact us again.

Dear Customer,

This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards,
Rakesh Kumar
Airtel Customer Service Team

That is nonsense, I mentioned my Airtel landline number, Airtle mobile number and email id in the complaint to the nodal officer who contacted me the next day and assured me that action will be taken, below is his reply dated July 19th and guess till today 3rd August Nothing has been done. My Airtel internet is still on, Airtel landline is still active and I just got a new bill from the courier only this time I rejected it and refused to sign on the delivery.

I need help on filing a case against Airtel in thane consumer forum, I know the office is at court naka but need guidance on how to file a case.
Any help is appreciated. by the way I have pasted the assurances given to me by the nodal officer.

Greetings from Airtel team.

Reference to your mail dated 15-7-10 & concern raised on cancellation of Airtel services 412XXXXX.

To this we would like to inform you that cancellation has been registered from our end.

Please quote the service request number 177910 & 177911 in future communication about this request.

Further, to the billing discrepancy raised necessary reversals have been initiated from our end. Post adjustment there is no outstanding payable towards Airtel A/c.

We thank you for choosing Airtel services and hope you will choose to rediscover the many advantages of being with Airtel & give us the opportunity to serve you again.

Should you require any further assistance, please feel free to speak to our customer care executive at 121 or email us at wecare.west@airtel.in.

Have a nice evening.

Warm regards,

Rahul Suri
Nodal Office - West

Airtel.

Tel : 022 4003 0142
Fax : 022 4003 4003

Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Dear Customer,

This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.


Regards,
Sunil
Airtel Customer Service Team

Dear Rahul,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.

Sunil Kumar
Bharti Airtel LTD
NET - Online Customer Support Team

Dear Rahul ,

I would like to inform you that your concern listed on 3 Aug 2010, has been resolved.

Should you have any queries please contact Airtel customer service at 121 or write to 121@airtel.in

Regards,
Tarun
Airtel Customer Service Team