Originally Posted by jalpanthaky

Photon + Number: 9223922328
Account No: 970419991

I am a Tata Photon Plus customer since the very beginning of its launch and was getting speeds of more than 1.5mpbs which was very good and I was quite happy but since last couple of weeks the speeds have dropped drastically. I get speed sof 2-3 kbps and when I contacted Tata Customer care they executive tells me that as per co. policy he cant note my complaint as I am getting speed of 300kbps and as per their rules the speed can vary from 300kbps to 3.1mbps.

I got wild and sent a message to their MD email id for which I got the following reply...

Quote:-

Dear Mr Panthaky,



Thank you for writing to us.

With reference to your below grievance and further our conversation we would like to inform you that the actual connection & browsing speed depends on a variety of factors, including the number of simultaneous Photon Plus users in your area, time of the day, webpage accessed etc.

Further as informed by you that you have been getting a average speed of 1.5 mbps which is a very good speed at your place however in most real-world situations, you can expect average speeds of 300-600 Kbps (Kilo bits per Second)

Samit Dey

From the Desk Anil Sardana

MD- Tata Teleservices Ltd.

Unquote:-

Help me get this problem re-solved as it seems many users are facing the same problem as me.

Dear Customer

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We have confirmed from concerned department, that our team spoke to you and updated the resolution.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

I mistakenly bought this Tata Photon plus connection for which i am regretting now. I am just getting a speed of 5kbps in Jayanagar, Bangalore which is considered as the heart of the city.

Is this what Tata is advertising so much for providing such a pathetic service. Everywhere i see it's hoardings displaying "carry speed"..is this what we will carry with us-5kbps?? Huh!!!

Originally Posted by Faheem

I mistakenly bought this Tata Photon plus connection for which i am regretting now. I am just getting a speed of 5kbps in Jayanagar, Bangalore which is considered as the heart of the city.

Is this what Tata is advertising so much for providing such a pathetic service. Everywhere i see it's hoardings displaying "carry speed"..is this what we will carry with us-5kbps?? Huh!!!

I completely agree with u. Tatas should stop giving misleading advertisement of their pathetic Tata photon + service. I too also get download speed of 10 kb to 40 kbps max. This is hardly a High speed internet.

TRAI should look into the matter and stop tatas from promoting their pathetic service as High speed internet.

Originally Posted by Unregistered

I completely agree with u. Tatas should stop giving misleading advertisement of their pathetic Tata photon + service. I too also get download speed of 10 kb to 40 kbps max. This is hardly a High speed internet.

TRAI should look into the matter and stop tatas from promoting their pathetic service as High speed internet.

Dear Customer

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Indicom connection details, your e-mail id, or your alternate number, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

I have been using tata photon+ for approx an year now !!
Initially the speed was excellent but now for the past month or so i hardly get download rate of 20kb/sec !!!
I'm not even able to open my mails,Facebook etc...

hope TATA people see this and help me out immediately !

Originally Posted by Unregistered

I have been using tata photon+ for approx an year now !!
Initially the speed was excellent but now for the past month or so i hardly get download rate of 20kb/sec !!!
I'm not even able to open my mails,Facebook etc...

hope TATA people see this and help me out immediately !

Dear Customer

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Indicom connection details, your e-mail id, or your alternate number, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Hello friends, i am staying at kalyan using my tata photon plus from last month. I purchased this device from Pune and the sales team was saying me that i will get speed of 3.1 mbps but i am not getting tghe speed.

sometimes i have to wait for minutes and minuts to load page. till today i called 2 times to custmer care to resolve this problem but the only answer i am getting is " you will get call from our technical person in next 12 working hours" on next day phones rings and there executive just ask what is you problem? after getting details he not do anything.
in last call he has taken my full current address and leaves me by telling he will call me after 5 min. still i am waiting for call.

tata is loosing its faith no one should trust on tata's

Ashok
9096562600
(adjadhao2585@yahoo.com)

Originally Posted by Unregistered

Hello friends, i am staying at kalyan using my tata photon plus from last month. I purchased this device from Pune and the sales team was saying me that i will get speed of 3.1 mbps but i am not getting tghe speed.

sometimes i have to wait for minutes and minuts to load page. till today i called 2 times to custmer care to resolve this problem but the only answer i am getting is " you will get call from our technical person in next 12 working hours" on next day phones rings and there executive just ask what is you problem? after getting details he not do anything.
in last call he has taken my full current address and leaves me by telling he will call me after 5 min. still i am waiting for call.

tata is loosing its faith no one should trust on tata's

Ashok
9096562600
(adjadhao2585@yahoo.com)

Dear Mr.Ashok

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We are unable to contact you on the given alternate number, hence, request you to kindly provide us your Tata Indicom connection details, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Actually i dont want to complain bt i want the users to realise the actual meaning of these speeds advertised by these companies.
I'm from bangalore and using tata photon + unlimited 5gb plan.I was told i will get speeds of 3.1Mbps.But see here the term (Mbps) does not mean Megabytes per second but it means Megabits per second(MBps).pls understand this you can never get 3.1megabytes in 1 second.Dont think that you will be able to download a 3MB file in 1second.
3.1Mbps=3.1*1024=3174.4Kbps(kilobits per sec)
when you divide this number by 8 you get the actual speed of ur connection.This value is in KiloBytes per sec or KBps.
see 3174.4KBps/8 = 396.8 KBps(kilobytes per sec)
this is the maximum speed that ur 3.1Mbps connection is capable of.
Due to wireless connection,and due to multiple tachnology factors ,there is great data loss while downloading.
Hence,u get around 100KBps or even 50KBps.
But if u use internet download manager or free download manager u can reach 300KBps..:D

Originally Posted by Unregistered

Actually i dont want to complain bt i want the users to realise the actual meaning of these speeds advertised by these companies.
I'm from bangalore and using tata photon + unlimited 5gb plan.I was told i will get speeds of 3.1Mbps.But see here the term (Mbps) does not mean Megabytes per second but it means Megabits per second(MBps).pls understand this you can never get 3.1megabytes in 1 second.Dont think that you will be able to download a 3MB file in 1second.
3.1Mbps=3.1*1024=3174.4Kbps(kilobits per sec)
when you divide this number by 8 you get the actual speed of ur connection.This value is in KiloBytes per sec or KBps.
see 3174.4KBps/8 = 396.8 KBps(kilobytes per sec)
this is the maximum speed that ur 3.1Mbps connection is capable of.
Due to wireless connection,and due to multiple tachnology factors ,there is great data loss while downloading.
Hence,u get around 100KBps or even 50KBps.
But if u use internet download manager or free download manager u can reach 300KBps..:D

Dear Customer,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Photon plus connection details, your e-mail Id or your alternate contact number, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

the tata photon is the worst brond brand i have ever used because there is no speed n no coverage i m not at all satisfied with the service provided by tata photon

Originally Posted by Unregistered

the tata photon is the worst brond brand i have ever used because there is no speed n no coverage i m not at all satisfied with the service provided by tata photon

Dear Customer,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Photon connection details, your e-mail Id or your alternate contact number, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

i own a tata photon+ connection since 01/03/2012.. till now i made at least 10-15 calls in customer care regarding different different problems viz.: device not working, device replacement, connection problem for 4-5 days and many more and now today my when my device was unable to coonect using tata photon+ service, then i called customer care and they said your 5gb data is over, so your speed is capped..
But i want to say that how can a person use 5GB in 8 days without downloading audio/video/movie.. i watched maximum of 5-7 videos on youtube and downloaded 30-35 PDFs files like bank receipt or job advertisements. but they didn't agree with this..
now please someone help me that how can i launch a complain on consumer court regarding this.
my photon number is: 9214318093.
my last complint no. is: 707532060.
please reply immediately.

Hi Kuldeep,

Greetings from Tata DOCOMO!

We would like to inform you that we have forwarded your complaint to concerned department and will revert to you shortly.

Should you require any further assistance please mail us at social@tatadocomomarketing.com

Thanks and Regards
Customer Care
Tata DOCOMO.