Originally Posted by Ashwani Malhotra

With reference to my account no of Tata Photon plus 9290311258, the usage shown for the month of June 2010 by device is 46 hour i.e. 2760 minutes but on checking through website it is
Showing 3201 minutes .Since i have opted for monthly rental plan of 750 Rs for free 3600 minutes
The detail usage difference in minutes for both Photon device & website of tatatel are as follow.
Sr. Date Photon Tatatel.co.in
1 24-Jun 97 46
2 21-Jun 54 88
3 19-Jun 206 210
4 16-Jun 148 178
5 14-Jun 188 407
6 13-Jun 329 355
7 12-Jun 149 109
8 7-Jun 188 271
TOTAL 1359 1664

But The reply from customercare.ap@tatatel.co.in is as given below:
This is with reference to your email dated 26/06/10 regarding bill issue for the Tata Indicom number 9290311258.

We regret to inform that we are unable to process your request; the bill has not been generated. Hence the same will be generating on 5th July 2010 and we request you to kindly write back to us after the bill generation to initiate further.

Beside this the speed at evening reduces to 20 kbps only and the max speed is 100 kbps whereaas the claim is of upto 3.1Mbps.

I have never thought of such kind of misleading and vauge reply from such a repute brand of Our nation.

Dear Customer

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Hi Ashwani Malhotra,

We have sent your complaint to our team very soon they will resolve it...