I have terminated reliance broadband connection still I got bill for next three months: I asked them to cancel the bill then they gave waiver for just Rs 340 and asking me to pay about 2938.50. Why should I pay bill for future period even I have terminated connection. See attached mail communication:

Hi,
Can you please check the bill and the waiver which you have given, it seems there is some mistake/misunderstanding, I have a bill payment plan which is quarterly advance bill plan and I was paying bill in advance for 3 months i.e. till 28th May 2010, I had paid bill in advance. And I had sent request for closure of connection of 23 May,even then you did not terminate till I escalate it to higher level (Please see the attached email communication, ) i.e. before time, and the bill which you had sent is for period of 29-05-2010 to 28-08-2010 (Please see attached bill). I asked you to cancel the future bill as, I had already paid the bill for the period which I have used internet and you have sent bill for the future period which is after my closure. Now when I have terminated connection then why should I pay the bill for future period i.e. for 29-05-2010 to 28-08-2010? Why the outstanding is: Rs.2938.35/-.
Even if you say that the connection is terminated on 1-06-2010 and I need to pay the bill till 1st June then the billing period should be from 29-05-2010 to 1-06-2010(Because till 28th May I had already paid the bill) then that would be around Rs: 146.96 (Monthly rental /No of days in month X days till you terminated the connection i.e 1102/30 X 4=146.96) and surly not 2938.35.
Have you understood the billing plan/period wrongly and gave waver for period 23-05-2010 to 29-05-2010?
I request you to kindly check the billing period and plan, the billing period should be 29-05-2010 to 1-06-2010 when the connection is terminated, and then generate the final bill. That bill I will pay.

Note: I have attached my latest bill (282252717072_4.pdf) with this email please see the billing period in that.
Regards,
Gurunath Navale
Mobile: (91) 9881246979
************************************************** ***************
"It takes a minute to have a crush an hour to like someone and a day to love someone but it takes a lifetime to forget someone" Be in touch..
************************************************** ***************


--- On Thu, 6/10/10, broadband@relianceada.com <broadband@relianceada.com>wrote:

From: broadband@relianceada.com <broadband@relianceada.com>
Subject: 'ADAG=006-106-420' Reference to your e-mail
To: "guru_navale@yahoo.co.in" <guru_navale@yahoo.co.in>
Date: Thursday, June 10, 2010, 5:29 PM

Dear Customer,

We tried calling you on Alternate contact number 9881246979, but were unable to reach you.

With reference to your mail regarding Cancellation of Services and Billing issue for Subscriber ID 370515037646, we understand that services are terminated and Waiver of Rs.367.30/- is already posted towards your billing account number.

Further, the outstanding amount payable is Rs.2938.35/-.

We regret the unpleasant experience faced by you and assure you our best services in future.

Yours sincerely,

Mazhar Shaikh
Reliance Communications.

For additional product and service related information, you may contact us through any of the following means:
Phone: 1800 3000 7777 from any phone (Toll free) or,
022-3033 7777 from any phone.
Email: broadband@relianceada.com
Website:
You can book your service complaints online at OR through IVR while calling at contact center.

You can view your bills and make payments online through for all RCOM services. Please register yourself on the portal. For difficulties in registration please write tomyservices@relianceada.com.

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


--- On Tue, 6/1/10, Gurunath Navale <guru_navale@yahoo.co.in> wrote:

From: Gurunath Navale <guru_navale@yahoo.co.in>
Subject: Fw: RE:'ADAG=006-016-328'Reference to your e-mail
To: Rcomnodalofficer.MH@relianceada.com, serviceassurancecell@relianceada.com
Date: Tuesday, June 1, 2010, 12:22 PM


FYI & A
Regards,
Gurunath Navale
Mobile: (91) 9881246979
************************************************** ***************
"It takes a minute to have a crush an hour to like someone and a day to love someone but it takes a lifetime to forget someone" Be in touch..
************************************************** ***************


--- On Mon, 5/31/10, Gurunath Navale <guru_navale@yahoo.co.in> wrote:

From: Gurunath Navale <guru_navale@yahoo.co.in>
Subject: RE:'ADAG=006-016-328'Reference to your e-mail
To: "broadband@relianceada.com" <broadband@relianceada.com>, customercare@relianceinfo.com
Cc: anil.ambani@relianceada.com
Date: Monday, May 31, 2010, 9:25 PM

Hi All,
It is more than a week since I sent cancellation request (i.e. on 23rd May 2010), still I don’t have any update on the request. Every time I send email I am getting same response that the request has been sent to concern department and they contact me.
Today (31st May 2010) I have called up to your customer care I got answer that still there is no service request / ticket is present.
Can you please provide me following information?
1) What is status of my request?
2) Why still the ticket is not created, even after 1 week?
3) Every time I am getting same response that request is forwarded to concern department, what is the department doing?
4) Why the ticket/ service request is created after I called to customer care?

Please terminate my connection ASAP.

Regards,
Gurunath Navale
Mobile: (91) 9881246979
************************************************** ***************
"It takes a minute to have a crush an hour to like someone and a day to love someone but it takes a lifetime to forget someone" Be in touch..
************************************************** ***************


--- On Mon, 5/31/10, Gurunath Navale <guru_navale@yahoo.co.in> wrote:

From: Gurunath Navale <guru_navale@yahoo.co.in>
Subject: RE:'ADAG=006-016-328'Reference to your e-mail
To: "broadband@relianceada.com" <broadband@relianceada.com>
Date: Monday, May 31, 2010, 8:30 PM


It's more than a week, I have requested for "cancellation of service" on 23rd of May and still your concerned department has not contacted me and I don't have nay update on the request.
Why do you require such a long time to just terminate the service?

Regards,
Gurunath Navale
Mobile: (91) 9881246979
************************************************** ***************
"It takes a minute to have a crush an hour to like someone and a day to love someone but it takes a lifetime to forget someone" Be in touch..
************************************************** ***************


--- On Mon, 5/31/10, broadband@relianceada.com <broadband@relianceada.com> wrote:

From: broadband@relianceada.com <broadband@relianceada.com>
Subject: RE:'ADAG=006-016-328'Reference to your e-mail
To: "Gurunath Navale" <guru_navale@yahoo.co.in>
Date: Monday, May 31, 2010, 8:42 AM

Dear Customer,

We regret the delay in response and inconvenience caused.

With reference to your e-mail regarding "Cancellation of Service", please note that we have already been taken up your issue to the concerned department who will look into this matter and they will contact you on this at the earliest.

Kindly be assured that we would do our best to assist you with your concern.

Yours sincerely,

Ambaji Pawar,
Broadband Customer Care,
Reliance Communications.

For additional product and service related information, you may contact us through any of the following means:
Phone:1800 3000 7777 from any phone (Toll free) or,
022-3033 7777 from any phone.
E-mail: broadband@relianceada.com
Website:
You can book your service complaints online at OR through IVR while calling at contact center.

You can view your bills and make payments online through Welcome to Reliance Communications for all RCOM services. Please register yourself on the portal. For difficulties in registration please write to myservices@relianceada.com

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: Gurunath Navale (guru_navale@yahoo.co.in)
Date: Sunday, May 30, 2010 05:27 PM
To: broadband@relianceada.com (broadband@relianceada.com)
Subject: RE: Reference to your e-mail

Hi
Can you please confirm that the connection is canceled? I have not received a call yet.

Regards,
Gurunath Navale
Mobile: (91) 9881246979
************************************************** ***************
"It takes a minute to have a crush an hour to like someone and a day to love someone but it takes a lifetime to forget someone" Be in touch..
************************************************** ***************


--- On Thu, 5/27/10, broadband@relianceada.com <broadband@relianceada.com> wrote:

From: broadband@relianceada.com <broadband@relianceada.com>
Subject: RE:'ADAG=005-991-192'Reference to your e-mail
To: "Gurunath Navale" <guru_navale@yahoo.co.in>
Date: Thursday, May 27, 2010, 7:16 PM

Dear Customer,

We regret for the inconvenience caused.

This is with reference to your e-mail regarding "Cancellation of Service", please note that we have already taken up your issue to the concerned department who will look into this matter. They will contact you on this at the earliest.

Kindly be assured that we would do our best to assist you with your concern.

Looking forward to serve you in the future.

Yours sincerely,

Dharmesh Tailor
Broadband Customer Care
Reliance Communications.

For additional product and service related information, you may contact us through any of the following means:

Phone: 1800 3000 7777 from any phone (Toll free) or,
022-3033 7777 from any phone.
Email: broadband@relianceada.com
Website:

You can book your service complaints online at OR through IVR while calling at contact center.

You can view your bills and make payments online through for all RCOM services. Please register yourself on the portal.

NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Gurunath Navale (guru_navale@yahoo.co.in)
Date: Thursday, May 27, 2010 06:07 PM
To: broadband@relianceada.com (broadband@relianceada.com)
Subject: RE: Reference to your e-mail

Hi Bilal,
Still my connection is not canceled and no one has contacted me yet. Please let me know when it will be done?

Regards,
Gurunath Navale
Mobile: (91) 9881246979
************************************************** ***************
"It takes a minute to have a crush an hour to like someone and a day to love someone but it takes a lifetime to forget someone" Be in touch..
************************************************** ***************


--- On Sun, 5/23/10, broadband@relianceada.com <broadband@relianceada.com> wrote:

From: broadband@relianceada.com <broadband@relianceada.com>
Subject: RE:'ADAG=005-951-191'Reference to your e-mail
To: "Gurunath Navale" <guru_navale@yahoo.co.in>
Date: Sunday, May 23, 2010, 12:48 PM

Dear Customer,

Thank you for contacting Reliance Broadband Customer Care.

This is with reference to your e-mail regarding "Cancellation of Connection". Please note that your request has been registered and one of our executives will contact you in the next 48 hours.

Further, please note that post cancellation, you need to return the instrument or else Rs. 1500/- will be charged for the Broadband equipment.

In addition, please note that your service will be active till the date of cancellation and you will be charged for the same.

Also, be assured that one of our executives will contact you after the cancellation of connection.

Kindly be assured that we would do our best to resolve your concern.

Looking forward to serve you in future.

Yours sincerely,

Bilal Patel
Broadband Customer Care
Reliance Communications.

For additional product and service related information, you may contact us through any of the following means:

Phone: 1800 3000 7777 from any phone (Toll free) or,
022-3033 7777 from any phone.
Email: broadband@relianceada.com
Website:
You can also book your service complaints online at Solution By Business Need OR through IVR while calling at contact center.

You can view your bills and make payments online through for all RCOM services. Please register yourself on the portal. For difficulties in registration please write to myservices@relianceada.com

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.




-----Original Message-----
From: Gurunath Navale (guru_navale@yahoo.co.in)
Date: Sunday, May 23, 2010 11:30 AM
To: broadband@relianceada.com (broadband@relianceada.com)
Subject: Request for terminating connection


Please terminate connection My account ID# 370515037646.

Regards,
Gurunath Navale
Mobile: (91) 9881246979
************************************************** ***************
"It takes a minute to have a crush an hour to like someone and a day to love someone but it takes a lifetime to forget someone" Be in touch..
************************************************** ***************

I am having the brand band internet connection from April 10 onwards. The customer relation no : 5000007710990000001.The first bill was Rs 615.00 and I made the payment through credit card on 7th June01 vide receipt no : AMIP11324111.

Today I received the bill of May vide bill no 342404721624/20.06.10 for Rs 766//- where as it included the last month payment + interest on that part.

Can you check and confirm, so that I can send the balance payments of Rs 550.40??

They have Introduced a new scheme how to Rob their customer

They charged their customer even after the termination of their broadband connection

There are more than 100 User who is facing Such Problem

After the termination they used to send bill

and falling to do payment they send leter from Their advovate abut the such issuse

So My request to all User who is facing such Problem

Dont pay a Single Penny

dont scare of their Letter

And dont reply to their any call , mail etc

and tell them do wat u can do .


Such send a Postal Regester to their head office

and keep one copy with you and Submit clase against them

Dir sir,

I am in the plan 3GB at day and 10 GB at night, daily i use to ask customer care about my usage. Once i reached my day usage (3GB) i stopped connecting my modem at day time and i am sure about that eventhough my bill generated is 1524.22 Rupees. my no is 9381995574. PLS verify my bill once again if not i am ready to terminate the connection...


REGARDS
vivek

Product : Reliance Broadband_USB Modem Connection , MODEMHSDZTEA2736 Postpaid Connection, Reliance no: 9374477465, Reliance relationship No: 500001148622.

Purchase Address: RELIANCE WORLD , Naurangpura, Ground Floor, Raja Cpmplex Building, Vijay Cross Road, Ahmedabad, Gujarat.

RSN/ESN No. : RZTCDC100295208.

Dear Sir,

I purchased Reliance Broad band USB Modem , as described above, on Aug 18, 2010 , tarrif Plan I opted is Broadband + 10 GB at night @Rs 499/- PM. It worked for two days and stopped, when enquired I was told that it is due to negative address verification which was because the agent visited during the day time and I was at office.

I can meet before 9 am and after 8 pm at my residence so I requested the Reliance representative to aggange visit either before 9 am or after 8 pm or at my office address where I am available during day time. After enquiring, the reliance representative confirmed me that there will be visit at my office address. Till today, even after giving repeated reminders, no body has visited for verification and my net connection is blocked.

Moreover, I have received the bill (No# 333065207517 dated 27.08.2010) of Rs. 240.17........just for my two night usage, approx 5 Hrs. (as my connection is blocked till now) which is not proportionate to my Tarriff Plan. I am afraid that the Reliance has made a wrong entry of any other plan than Broadband + 10 GB at night @Rs 499/- PM.

Please do the following at your earliest possible;
1- Advice the concerned to arrange the visit for verification and open my net connection (Concerned Reliance representative at Reliance Webworld # Mr. Kunal : 9237557700)
2- Verify and confirm me about my tarrif plan.
3-Provide me the relevance of my Billed amount.

Looking forward to have an urgent action in this regards.

Salman Wazir
Mob# 9974125100

Ahmedabad, Gujarat

Sir/ Madam,

My user Id is 247201186420 and I have already registered many complaints for multiple purposes such as installation of Public static IP, internet not working on the laptop when Power supply is off, landline phone also not working since last week. I would like to highlight that your executives are good for nothing. The commitments are never ever fulfilled by your marketing as well as your customer care executives. Whenever I call Customer care every time a new person is there and they don’t transfer the calls to anybody because of which every time I have to repeat my queries to new person.

I Think that you people yourself don’t know the plans clearly. Your marketing executives say that public Static Ip will get installed within the monthly plan of Rs.1100/ whereas your customer care people say that Public static Ip doesn’t come under the Monthly plan of Rs.1100/. If you want you can have a word with your marketing person Mr.Harshit Mob No.9371617999 who has been continuously committing me from 20 days that today your Static Ip will be configured. I seriously want to register a complain against him becoz of the faque commitments given by him. Because of him I gave wrong commitments to my Managing Director and now I am already facing a loss of 15 days salary.

I am very sorry to inform you that if the things are not solved and if this is going to be the attitude further also then I would discontinue your services and never ever recommend others also to take your internet connection. Now you people decide whether you want to continue giving your services or not.



Please take this matter seriously and reply me asap.

Hi,

My Self Hiral Shah.
My User id: 333605167212.

I had kept my Internet services in custudy for a short period of time.
But Now i want to Resume That Services Again . And For that i made many calls in R-Care.

Your Executives told me that Your Services will be started within 24 hours. They all are lier . i think so..You People are expert to make customers "duffer". i am very surprised that how that executives got job as a " customer care executive"..Even thay don't know how to provide support to the customers. Your Services Are very very very bad.

With using your services we suffered a lot.
And i also never r recommend others also to take your internet connection or landline phone connection .

I want to resume My Internet Services ASAP.

Give me reply .

Thanks,

Hiral Shah.