Hello,

Thanks for your valuable review, it may help other consumer to choose the right broadband connection. If you need any advise then feel free to contact us again.

Regards,
Admin.

Thanks for you suggestion,

We all need to share our experiance with others, so that they choose the right service.

Tanu

Hello Admin,

Yes, I need your help, let me know how can I go for this legally. I dont want to pay anymore and need my full money refund. please help ?? as I am fed up with writing mails and calling to their customer executives, but all in vain.

I have written mails to their nodal officers too....they also write the same thing that your problem is looking on priority basis but nothing has been done so far (conversation is attached).

FYI....my plan was unlimited 384 Infinity.

Thanks

Hello,

Send a written notice to the Area Nodal Officer, and mention all the problem you faced, and also asked them for full refund.

For reference visit: videocon fridge

Regards,
Admin

Hi,

As you can see through trail mails that from last more than a month and a
half, I have not been able to use my net and despite repetitive reminders, I
got no solution and the service engineers of the company kept me waiting. I
want to lodge official complaint against Tata Indicom Broadband services and
want to send them notice. Pls help.



Debtanu Mukherjee,

A.V.P Business Development,

09899527860



_____

From: customer service [mailto:customerservice@tatacommunications.com]
Sent: Sunday, April 26, 2009 11:39 AM
To: debtanu.mukherjee@angeltrade.com
Subject: FW: Tata Indicom Broadband has Pathetic Services-Pls learn from
Airtel



Dear Mr. Mukherjee,



We take the opportunity to apologize for the inconvenience caused to you -
with regard to the various instances stated by you in your mail - all of
which lead you to believe that services provided by us are to the contrary
of what your expectations were.


We have already registered a request on your behalf regarding the
connectivity concern of your account. Our team will contact you to do the
needful at the earliest.



Your complaint number is: 9531400



Thank you for your time and patience.


Warm Regards,



Avaneesh,
Complaint Management Team
TATA Communications Internet Services Ltd.

_____

From: Debtanu Mukherjee [mailto:debtanu.mukherjee@angeltrade.com]
Sent: Saturday, April 25, 2009 3:57 PM
To: 'customer service'
Subject: RE: Tata Indicom Broadband has Pathetic Services-Pls learn from
Airtel

Dear Jibby,

I wish to speak to some senior person from your deptt.



_____

From: customer service [mailto:customerservice@tatacommunications.com]
Sent: Saturday, April 25, 2009 3:30 PM
To: debtanu.mukherjee@angeltrade.com
Subject: FW: Tata Indicom Broadband has Pathetic Services-Pls learn from
Airtel



Dear Mr. Mukherjee,



We take the opportunity to apologize for the inconvenience caused to you.



We would like to emphasize on the fact that you are a valuable customer to
us and request you to grant us an opportunity to serve you better.



We have registered a complaint on your behalf regarding the connectivity
concern of your account. Our team will contact you at the earliest to do the
needful.



Your complaint number is: 9531400.



Assuring you of our best services all the times.


Warm Regards,



Jibby Benjamen.

Complaint Management Team

TATA Communications Internet Services Ltd

_____

From: Debtanu Mukherjee [mailto:debtanu.mukherjee@angeltrade.com]
Sent: Saturday, 25 April, 2009 12:43 PM
To: 'customerserice'
Cc: debtanu.mukherjee@gmail.com; consumercomplaints@consumerforum.gov.in
Subject: RE: Tata Indicom Broadband has Pathetic Services-Pls learn from
Airtel



Dear Sadhya,

Your service engineers are the most stupid and
illiterate people I have ever dealt with. After not turning thrice after
giving time , now they want to come on their own preferable time and not
mine.Ur people are only expert in mental harrasement of the customers. I am
going to consumer grieviance cell and would like to get the address where I
can send notice. I don't want to deal with crap people in your company any
more.





Debtanu Mukherjee,

A.V.P Business Development,

09899527860

_____

From: customerserice [mailto:customerservice@tatacommunications.com]
Sent: Thursday, April 23, 2009 2:05 PM
To: debtanu.mukherjee@angeltrade.com
Subject: FW: Tata Indicom Broadband has Pathetic Services-Pls learn from
Airtel



Dear Mr. Mukherjee,



We understand the inconvenience caused to you and we regret for the same.



We would like to emphasize on the fact that you are a valuable customer to
us and request you to grant us an opportunity to serve you better.



We have already registered your concern regarding connectivity with
complaint number 9505970. Our team is working on priority and the needful
will be done at the earliest.



We would like to inform you that there is no deactivation procedure for the
prepaid account. You may use the account till it expires and further do not
renew your account. After the grace period of 30 days your account will be
deactivated. In this regard, we would like to inform you that the balance
amount cannot be refund to you and there is no security deposit. You may
submit the router or the CPE in the nearest tata communications office.
Kindly note the given below the nearest tata communications address.



Phone: 011 60607070.



Assuring you of our best services all times.



Warm Regards,



Sandhya,

Customer Service,

TATA Communications Internet Services Ltd.

_____

From: Debtanu Mukherjee [mailto:debtanu.mukherjee@angeltrade.com]
Sent: Thursday, April 23, 2009 10:23 AM
To: customerservice@tatacommunications.com
Subject: Tata Indicom Broadband has Pathetic Services-Pls learn from Airtel



I have not been able to use my net since last two weeks, and the service
engineer is behaving no less than a prime minister. Twice he has given time
and kept me waiting. Customer care superwiser Mr. Jasjeet Singh is so busy
that he cant give me a call back and resolve my query. Whos going to bear
the charges I have paid till date without even using the net. U people calls
up on time before the due date but resolving the query, nobody bothers to
take any kind of responsibility. Tata staff needs to take some training from
Airtel broadband on customer service since my brother is using it and has
never faced any problem. I want my refund and don't wish to continue with
this kind of crap services.

User ID-debtanumukherjee@vsnl.net





Debtanu Mukherjee,

A.V.P Business Development,

09899527860

These are some of the complaint numbers on account of the Local Server being down in Coimbatore.

15-may-2009 complaint no 9753710
22-may-2009 complaint no 9825788
25-may-2009 complaint no 9848718
30-may-2009 complaint no 9889006
02-jun-2009 complaint no 9911324
06-jun-2009 complaint no 9942544
11-jun-2009 complaint no 9985564
17-jun-2009 complaint no 10032234
28-jun-2009 complaint no 10121810
01-july-2009 complaint no 10148014
10-july-2009 complaint no 10226088

I do not know why my validity is not being automatically exteded due to the local server outages.

It has really been a pain to call customer care and hold the line for more than 10 minutes each time, just to get the line trough. Numerous times the call had to be escalated to the floor suprevisors and then to the manager. Followup with the local engineers and technitians every time. On an average I have spent more than 30 minutes per complaint and 6+ hours on the phone.

Now the most Ridiculous thing the billing guys tell me after I call them is, TATA Communications will give credit time only if the SERVICE OUTAGE is for more than 72 HOURS. THEY THINK THE CUSTOMER IS A DUMB GUY, AT THEIR MERCY FOR INTERNET SERVICES.