sir
I have many time complaints regarding my mtnl brodband
connection(011-25982078) but
nobody came at my home & solve my brodband connection slow speed problem. I am
to time pay my mtnl bill then why i face this problem.I wish u solve my
problem as soon as
possiable. i am attach all details this application .
All Complaints
No.(27138,27822,40900019,40900012,40900073,1492,40 900104,7739,40900083,
40900073,5301,4097,4892,41601340,41602120) On line complaint
no(TCT000000000000000000000001008
&

TCT000000000000000000000000957)
fyi
pls solve my problem i complaint many time
On Thu, 11/12/08, helpdesk.delhi@bol.net.in <helpdesk.delhi@bol.net.in> wrote:
From: helpdesk.delhi@bol.net.in <helpdesk.delhi@bol.net.in>
Subject: Fwd: Re: Fw: Re: Internet speed problem
To: prabjeet_bhamra@yahoo.co.in
Date: Thursday, 11 December, 2008, 2:02 PM


Thanks
With regards
MTNL Internet Helpdesk
T.No. 1504/22221504
Forwarded Message: Re: Fw: Re: Internet speed problem
Re: Fw: Re: Internet speed problem
Thursday, 11 December, 2008 1:34 PM
From:
"MTNL-BB(Huawei-N/W)" <bb500k@gmail.com>
To:
helpdesk.delhi@bol.net.in

-----Inline Attachment Follows-----

Dear Sir,
needfull done

On Thu, Dec 11, 2008 at 12:17 PM, <helpdesk.delhi@bol.net.in> wrote:


Thanks
With regards
MTNL Internet Helpdesk
T.No. 1504/22221504

---------- Forwarded message ----------
From: Prabjeet Singh <prabjeet_bhamra@yahoo.co.in>
To: gmbb@bol.net.in
Date: Wed, 10 Dec 2008 23:55:50 +0530 (IST)
Subject: Fw: Re: Internet speed problem
Sir,
pls check & revert or send ur engineer .
mujhe aur kitna wait karna padega lagataar 3 month se complaint karr raha hoon per
ki mere net connection ki speed bahut slow hai per aap logo(Mr.Jain G.M. of mtnl
brodband in rajouri garden branch, Mr.Gupta P.R of mtnl brodband in rajouri garden
branch, Mr. Shah Brodband engineer )kaan per joo nahi reng rahi
this is my last complaint ab lagta hai mujhe shayed consumer court ka he sahara lene
padega.
what a wonder full service ?
goverment ki shahi naukri ab kiska darr hamara koi kya ukhhad lega kyon yahi baat
hain na
kucch to sharam karo kyon M.T.N.L. ka naam kharab kar rahe ho

--- On Tue, 9/12/08, Prabjeet Singh <prabjeet_bhamra@yahoo.co.in> wrote:
From: Prabjeet Singh <prabjeet_bhamra@yahoo.co.in>
Subject: Fw: Re: Internet speed problem
To: gmbb@bol.net.in
Date: Tuesday, 9 December, 2008, 1:29 AM

sir
pls check & revert or send ur engineer .

--- On Thu, 4/12/08, Prabjeet Singh <prabjeet_bhamra@yahoo.co.in> wrote:
From: Prabjeet Singh <prabjeet_bhamra@yahoo.co.in>
Subject: Fw: Re: Internet speed problem
To: helpdesk.delhi@bol.net.in
Date: Thursday, 4 December, 2008, 11:07 PM



--- On Thu, 27/11/08, Prabjeet Singh <prabjeet_bhamra@yahoo.co.in> wrote:
From: Prabjeet Singh <prabjeet_bhamra@yahoo.co.in>
Subject: Re: Internet speed problem
To: helpdesk.delhi@bol.net.in
Date: Thursday, 27 November, 2008, 8:45 PM

sir,
I have use only 1 computer for Internet surfing
then why i face this problem ?
pls check & revert or send ur engineer

--- On Thu, 27/11/08, helpdesk.delhi@bol.net.in <helpdesk.delhi@bol.net.in> wrote:
From: helpdesk.delhi@bol.net.in <helpdesk.delhi@bol.net.in>
Subject: Re: Internet speed problem
To: prabjeet_bhamra@yahoo.co.in
Date: Thursday, 27 November, 2008, 11:25 AM

R/sir,

If you are surfing Internet more than one computer then speed would
be distributed for sharing computer.

Thanks
With regards
MTNL Internet Helpdesk
T.No. 1504/22221504



----- Original Message
-----
From: Prabjeet Singh <prabjeet_bhamra@yahoo.co.in>
Date: Wednesday, November 26, 2008 11:52 pm
Subject: Internet speed problem

> Dear Sir / Madam
>
> My Name is BAKHSHISH SINGH My MTNL PH. No is 01125982078 my Resi

> Address J-150 Vishnu Garden New Delhi 110018, My Internet Plan TriB
> COMBO UNLIMITED PLAN 599/-.
> main yeh net connection 3 mahine se use karr raha hoon aur
> lagataar main aapke custmor care per kaieee baar complaint karr
> chuka hoon.mere mtnl net connection ki speed kaafi slow hai plan
> ke according mujhe surfing speed 256kbps commit ki gayi thi aur net
> surfing speed provide ki ja rahi hai 100/200kbps.kaiee baar
> complaint karne k baad bhi aap logo ki taraf se koi reply nahi mila
> aaj main aakhri baar complaint aapko forwed karr raha hoon aur
> aasha karta hoon ki aap jaldi he mujhse contact karr meri iss
> complaint per gaur karenge .
>
> my previous complaint no-: 27138,27822,40900012,40900019,
>
> Thanx,
>
> Bakhshish Singh
> 09211961001
>
>




--
With Regards,

Sunil Assistant Manager(BB-Network)

Mathew Jacob(Dy Manager HUAWAI-NOC)-1 9868135266
BB-NOC (HUAWEI-Network),MTNL Kidwai Bhawan
Contact No: 23317722,23312098 (10:00 am to 5:30 pm)

V.K. Jain
Manager(HUAWEI NOC)-II
Contact No: 9868137250

Forwarded Message: Re: Fw: Re: Internet speed problem
Re: Fw: Re: Internet speed problem
Thursday, 11 December, 2008 1:34 PM
From:
"MTNL-BB(Huawei-N/W)" <bb500k@gmail.com>
To:
helpdesk.delhi@bol.net.in

-----Inline Attachment Follows-----

Dear Sir,
needfull done

On Thu, Dec 11, 2008 at 12:17 PM, <helpdesk.delhi@bol.net.in> wrote:


Thanks
With regards
MTNL Internet Helpdesk
T.No. 1504/22221504



---------- Forwarded message ----------
From: Prabjeet Singh <prabjeet_bhamra@yahoo.co.in>
To: gmbb@bol.net.in
Date: Wed, 10 Dec 2008 23:55:50 +0530 (IST)
Subject: Fw: Re: Internet speed problem
Sir,
pls check & revert or send ur engineer .
mujhe aur kitna wait karna padega lagataar 3 month se complaint karr raha hoon per
ki mere net connection ki speed bahut slow hai per aap logo(Mr.Jain G.M. of mtnl
brodband in rajouri garden branch, Mr.Gupta P.R of mtnl brodband in rajouri garden
branch, Mr. Shah Brodband engineer )kaan per joo nahi reng rahi
this is my last complaint ab lagta hai mujhe shayed consumer court ka he sahara lene
padega.
what a wonder full service ?
goverment ki shahi naukri ab kiska darr hamara koi kya ukhhad lega kyon yahi baat
hain na
kucch to sharam karo kyon M.T.N.L. ka naam kharab kar rahe ho

--- On Tue, 9/12/08, Prabjeet Singh <prabjeet_bhamra@yahoo.co.in> wrote:
From: Prabjeet Singh <prabjeet_bhamra@yahoo.co.in>
Subject: Fw: Re: Internet speed problem
To: gmbb@bol.net.in
Date: Tuesday, 9 December, 2008, 1:29 AM

sir
pls check & revert or send ur engineer .

--- On Thu, 4/12/08, Prabjeet Singh <prabjeet_bhamra@yahoo.co.in> wrote:
From: Prabjeet Singh <prabjeet_bhamra@yahoo.co.in>
Subject: Fw: Re: Internet speed problem
To: helpdesk.delhi@bol.net.in
Date: Thursday, 4 December, 2008, 11:07 PM



--- On Thu, 27/11/08, Prabjeet Singh <prabjeet_bhamra@yahoo.co.in> wrote:
From: Prabjeet Singh <prabjeet_bhamra@yahoo.co.in>
Subject: Re: Internet speed problem
To: helpdesk.delhi@bol.net.in
Date: Thursday, 27 November, 2008, 8:45 PM


Be the first one to try the new Messenger 9 Beta! Click here.

--
With Regards,

Sunil Assistant Manager(BB-Network)

Mathew Jacob(Dy Manager HUAWAI-NOC)-1 9868135266
BB-NOC (HUAWEI-Network),MTNL Kidwai Bhawan
Contact No: 23317722,23312098 (10:00 am to 5:30 pm)

V.K. Jain
Manager(HUAWEI NOC)-II
Contact No: 9868137250

Hello,

Do not send the Copy of E-Mail, We need a proper complaint with full details, and if we require the copy of E-Mails then we will let you know.

Regards,
Admin
www.consumercourt.in

UNCALCULATED WRONG BILL
Dear Sir,

We have received uncalculated wrong bill of broadband Telephone No. (011-29992906) . But nobody is taking any action regarding our bill. we have visited MTNL head offie Nehru Place several times but nobody is giving any details of our bill. The bill is shown to that period when our phone was dead. so you are requested to please take action regarding this bill as soon as possible.

PHONE NO. - 011- 29992906
BILL NO. -2087725759
CONSUMER NO. - 2081991906


Thnks & Rdgs
Shweta Chandel
9871610122

Hello,

Their is no use to go to the MNTL office, we have received too many of complaint against the poor services of MTNL, we suggest you to send a written notice to your area nodal office of the Broadband, mention the details in it about your billing problwm and ask them for the solution so that you will not face such problem again.

Note: Do not forget to keep the slip of registered post in safe, it will help you if the parent company will not solve the issue with in the mention time of 15 to 20 days.

If still have a question then feel free to contact us again.

sir i can,t loging on web self care

Complaint to TRAI
on TRAI website

If still they are not improving then shift to other service provider

Because when they have offered you Ulimited download, etc.. during they time when u have taken their connection then they will have to provide that service.

They cannot Impose their own will on us just because people are downloading more etc... If they had informed the consumer earlier about this scrap then people would have not taken MTNL services.

What they have promissed during the installation or as per the plan, that they will have to provide. No, If and But and Moral Policing etc..

We are living in a sovereign country.

MTNL is becoming British.

MTNL Go back

kick them out.

Use RTI act against the MTNL.

Publish it in press. etc..

defame MTNL everywhere.

Mass migration to other service providers.

Hello,
My broadband plan has been upgraded from 256kbps to 512kbps from 1st of August as per my account. But the speed has never been increased I’m still getting the speed of my old plan of 256kbps giving me a download speed of 26kbps maximum. I have been calling daily from the last 19 days with many e-mails. This is really frustrating for me.
Phone no.: 25913057
Customer Name : SATYAJEET SINGH THOKCHOM
Thanks

Hello,

One of my friend claims that he gets good speed, the reason is that he stays in high locality like south mumbai. So this MTNL fears that if these rich people complain then they can face problem that is the reason MTNL does not messes with them.

Whereas commoner who stay in suburbs have to bare this discrimination from facist MTNL because they are assured that commoner will not complaint .

MTNL provides cheap and better services to bureaucrat but discriminates us.

In the same way if we commoner unite and complain against this facist policy of MTNL.

Dear Sir,

For your complaint you will have to send a written complaint to the nodal officer. Pls. provide us your complete residential address as soon as possible, to get the contact details of your Area Circle, Nodal officer.

Respected Sir,

We have to first give a writtern complaint to concerned person. Take the zerox and get it stamped by MTNL as Received.

---------------------------------------------------------------------
At the same time use RTI act and then question them whether our speed is compromised so that Politicians and bureaucratic enjoy full 2Mbps both browsing as well as Download.

Ask questions using RTI act whether Politicians and bureaucratic enjoy full 2Mbps. If yes, then why are we common people disciminated when we pay the similar amount.

(MTNL says that just because few people download too much and the lines becomes congested, this results in incovenience to other customers that is the reason why they put cap on other customers. But if this is the case then MTNL should inform the customer before hand so that the customers can choose other service provides if they don't agree with thise hidden terms and conditions of MTNL. Why does MTNL tricks customers by showing them lolipop of Unlimited download 2Mbps etc... Also to increase the speed they can also use fibre optics etc..)

Also, ask what is the gaurantee that Politicians and bureaucratic who enjoy full 2Mbps don't download more.

Again take the copy of this complaint with duly stamped by MTNL.

--------------------------------------------

Then complaint to TRAI show them both the zerox. Also, take the zerox of your complaint to TRAI.

------------------------------------------

Still if the bureaucracy does not learns a lesson then upload u r zeroxes copies throughout the Internet.

----------------------------------------------

Just by complaining to MTNL and giving them roses won't work they are all shameless. Take all of them to task by exposing them. When their jobs are at stake they will definitely come into action because none of them want to loose such a great job where they can take 100% salary, 50% bribe and 90% rest.

-----------------------

We are paying the same amount like the high locality people then why are we discrimated. The reason is that we are educated illiterate. We should understand that these bureaucrats are like footware which is supposed to be worn by our foot and not to be kept on our head because in democracy there is no king, all are equals. Then why this discrimination among the equals.

We don't excise the power of republic.

We are the ones who vote.
We are the ones who pay all sort of Taxes.
We are the ones who are facing recessing by getting salary cuts. Still We are the ones who bare price hike. We have become like a drum where we are hit on both ends.
We are the ones who have no security inspite of paying Taxes.
We are the ones who travel in local transport.
We are the ones in real sense who run the economy.
We are the ones who are scrutinize thoroughly in airports.
We are the ones who face traffic because of bad roads and traffic jams.
We are the ones who go to foreign countries at our own expenses.
We are the ones that suffer from these bureaucrats.

Where as

They are the ones who take vote.
They are the ones who use our Tax money for their personal work.
They are the ones who are not facing recession. Still they are the ones who get products with concession rates or most of the time free. They are ones who store food items in stock and increase the price pretending that there is scarcity of the products.
They are the ones who are given excessive security inspite of taking Bribes.
They are the ones who travel in red light cars.
They are the ones who are useless and worthless.
They are the ones who avoid being scrutinize in airport because it hurts their ego. What is the gaurantee that these politicians and bureaucrats are not criminals.
They are the ones who block the traffic.
They are the ones who are always in and go to foreign countries from our tax money, Instead of staying in their area for 5 years and serving the public which voted them.
They are the ones who are bureaucrats.



--------------------------

There are just two castes
a) Public b) bureaucrats

There are just two religions
a) Public b) bureaucrats

There are just two languages
a) Public b) bureaucrats


Treat these bureaucrats as inferiors. Don't eat where they eat. If they touch you by mistake take a bath. Discriminate them because they discriminate us(Public)
----------------------------------

Throwing stones likes those fools parties is not the right way of protest, it damages our own city. Use our republician powers given by the constitution. Each and every single citizen should be aware of our Constitution.

sir
I have many time complaints regarding my mtnl brodband
connection(011-25706423) but
nobody came at my home & solve my brodband connection slow speed problem. I am
to time pay my mtnl bill then why i face this problem.I wish u solve my
problem as soon as
possiable.

Hello,

Ping the DNS with 1472, and tell us the result.

example: ping DNS -l 1472 -t

just replace DNS.

hello,

MY Dns no:203.94.243.70
Tarun Talwar




dear sir,
.I have several times comlpained against my brodband connection(011-22481290)Sir my net speed is very slow,not gives speed more than 32kbps and i had plan of 256kbps. I am facing this problem from last 1 week but the people of customercare is taking no response,always passon the things just by saying that, we can only check whether link is working or not,We dont know about speed. I am paying my bill timely so its my humble request to resolve the problem as soon as possible..

Dear Mr. Talwar,

For your complaint you will have to send a written complaint to the nodal officer of the Company. Kindly send your complaint at following address and contact us soon after getting any reply from them. The email ID is:
gmbb@bol.net.ins

Hello,

My broadband number 26341785 has not been performing for months now. Numerous call to 1504 have been futile. I reside at Sidhartha Enclave, New Delhi, near Ashram Crossing. My exchange is Okhla and sub station is Sunlight Colony. The broadband does not work atall and/or works intermittently. All complaints to 1504 is marked "Repaired" without confirmation from us. When abused/cajoled they told me to call 197 and get telephone numbers of Broad Band Area manager. Once I got those numbers (26838080 and MOB 9868131493), I found the Broadband area manager does not pick up his phones. Somehow I got the local S.D.O. Mr. Tyagi's number (26348171) again who does not believe in picking up his phone. Than I got the local repair/linesman number, Mr. Bhrampal (MOB 01120593638), who says his job is for repairing telephone only and for broadband contact Mr. Jiyalal (MOB 01120593631). Have contacted Mr. Jiyalal many times but he always promises to come and repair but never turns up. I want to go to consumer court and pull these people to court. Pls advise further action. In the meantime I want to know how to disconnect MTNL broadband service only. Telephone I will disconnect after some time.

These MTNL employees are useless no matter what the rank. I wonder why government follows such useless policies and tolerates such emplyees.

Mamta Goel