Dear Customer,

This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.


Regards,
Rakesh Kumar
Airtel Customer Service Team

my account number is 16215068. my computer is out of order. i want to buy new computer. it will take nearly four months. so please withdraw my connection from 10.04.2011. I will pay this month bill only. hereafter i won't pay the bill. so, please do the needful. If the connection is not cut from the date i mentioned above, i will not be responsible for the act and also i will not pay the bill for that irresponsible action.Please do the needful. I contacted u through cell phone by dialing 121 but it goes to vodafone. so only iam filing this complaint here. Accept this complaint and do the needful immediately.
Thanking you sir

Dear Customer (16215068),

This is to inform you that your concern listed on 04 April 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Dear Customer (16215068),

This is to inform you that your concern listed 04 April 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Dear Customer (16215068),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Hi
I am from Bangalore. I had a airtel broadband connection till last June. Everything was going smooth till i had to shift to a new house, i requested airtel to cancel or transfer if possible my connection to my new house. My billing cycle was from 5 to 5.I cleared all outstanding amounts and registered a case to cancel or transfer (if possible) my connection on june 12. My trouble started there. Even after repeated calls to airtel reps i didn’t get a clear answer on the status of my request (replies were either "DP chocked" or "please wait 2 days, the connection will be transferred in 2 days time"). i guess there is some turnaround time of 3 days or something for the cases, every other day i used to get a new case number and it will get closed without any proper resolution ie closing my connection or transferring the connection to new address.
This process repeated for around 1 1/2 months, and then one airtel representative told me that since there was lot of delay from airtel, bill for 6 days (from june 5 to june 12) is waived off and my connection is terminated.
In Aug i got a bill for some 1000+ amount for the month of july and the process repeated again. After so many calls and hours explaining i was told that my connection is canceled.
Then in December i got a call from airtel legal representatives that i have some amount pending and i need to pay the amount.
I am tired of this behavior from airtel. One department informs that my connection is terminated and other one asks me to pay and more over the process is repeating again and again. I might have spent more than 1000 Rs for talking to airtel representatives.
I had mailed to nodalofficer.kk@airtel.in, care.karnataka@airtel.in and got no replies till now.
Pls somebody let me know how to proceed further. How do i deal with misleading information from airtel representatives? Or rather how do I close this airtel connection forever?
Account Number: 15835280
Complaint numbers I have in hand .. I lost the count of complaint numbers
193111,
47789648
[|BAL|Qrc22911111511386813264|]
506088
48610312
46729646
46154842
46989010
45671886
2661908
2721512
8042820


Regards
Mansoor

hello,

I am airtel broadband customer. My internet stopped working on 7th Jan 2012 midnight. I called up airtel customer service on 8th Jan,2012.
I was told there is some technical defect . They kept me on hold and after 15mins the reply comes- Madam your connection is "Mass terminated".
This term makes no sense to me, I told them I have paid all my bills on time and never requested for any termination. But no one from airtel provided me any reasoning. They simply gave me a complaint nbr and told me it will be fixed.I put the same thing in the email to 121 but from there only auto generated mails come.
The date for fixing was 16Jan 2012. I again called up saying it was not working, I have been calling airtel so many times since then but now they take my details and put me on hold. This is their "very polite" way of dealing with customers.
I have written mails too but i always get a ready saying we will get back to you in 1 day. But actually nothing happens. I have never received single call from airtel regarding follow up on my case.

I am being harassed by airtel by first terminating my connection and then their customer care who doesn't listen at all.

Airtel account :7005348669
Complaint# 10021486

I request court to please take this forward.

Shubham
99860 97171