Hi,
My name is Aditya Pratap Bhuyan, who had purchased the Reliance High Speed Data Card -9343441641. I have purchased the device on the cursed date of 8th December 2009, from disrespected business partner Vriti Agency, Noida. Their sales executive Kavita Rani, had given me the following false information.
1. I would get data speed of 3.1 MBPS
2. No charge for browsing in day time ( I am in 10 gb night plan)
3. I would get a full refund if the services are not up to the mark.

The data usage speed I got was 0-10kbps.(You are welcome to check my data usage speed.)
I was billed for browsing in day time.

I tried calling and mailing Reliance Customer Care and Vriti Agency regarding the issues. I got no response for the mails from either side. While I used to call Vriti Agency they always given false promise to solve it next ten minutes or intentionally disconnecting the call. Finally, Vriti Agency Customer Care Head, Sumit , had spoken to me on 1st January 2010 and told that an Executive from there Bangalore operations will pick my device and replace it with a new one. Nobody visited me for several days. I kept on calling them. In between an executive from reliance visited me .He checked the device and found it to be faulty from technical side.

Anyway, Mr. Danny from Vriti Agency had taken the device on the 6th January 2010 and assured me that, I will be get it replaced in next 2 business days. After that my real pain started. They never called me back. Daily I used to call Vriti, Noida, Vriti Bangalore and Reliance Customer Care. I have burnt my pocket by more than Rs. 2000/- by making calls already. The Vriti people are either disconnecting the call or telling some lies. Statement of their’s will always vary from person to person. Now they are completely denying to give the refund and not giving back the device. Now the cost of the device is Rs5400 = Rs 2000/- (Phone calls made to Vriti Agency) + Rs 3400(Cost of the device).

I have 2 options
1. I will lodge a police complaint, file a consumer suite
And
2. I will receive a new device with appropriate compensation.

a) New Device

b) 6 Months free usage



I am giving the numbers of the Vriti executives below.



Sumit Vriti - 01204087650 begin_of_the_skype_highlighting@@@@@@@@@@@@@@01204 087650@@@@@@end_of_the_skype_highlighting

Kavita Vriti- 01204087647

Bhumitra Vriti-01204087651


Bangalore -

Albert Joseph - 9980566266

Prashant - 9379195159