Hi,

I am one of the Reliance Broadband Customer using a Tariff Plan of Rs.650 / month with unlimited usage and 150 free local calls.

Customer Name : Saravanakumar L

Customer Id : 336953413930

Current Residence Address :

No. 8/25, Ground Floor,
CityStar Kousalya Apartments,
Rangarajapuram IInd street,
Srinagar Colony,
Saidapet, Chennai - 15

We were at Shenoy Nagar, Chennai a week before where the connection was made by febraury last week.
Now we shifted our home to SriNagar Colony, Saidapet, Chennai.

It was Mr.Malairaj, an agent, through him we filled the form to get the connection. He promised me to provide free connection after shifting home without
any shifting charges.

It has been about 10 days since we shifted to new home and yet the broadband connection was not established there.

We called the agenst, Mr. Malairaj and Mr. Sathish many times a day but no proper response from their side.
We also provided them nearby street reliance broadband customer no for their reference.

We just used only 1 week since the connection was made at old home. I am completely disappointed by the worst service Reliance is providing me
for reestablishing the connection during home shift.

We have registered so many complaints thru Reliance Toll free no ( Complaint No - 121618264 ) and they told they would forward this to the corresponding team and do the necessary. But nothing happened.

We cannot pay Rs.650 for a period of just 1 week. Hope you can understand and do the necessary action immediately.
I have no intention to complaint on any person particulary ..All I need is to activate broadband service at new home.

If any problem would still make us wait, I request you to please disconnect the broadband service asap.

If connection is not made within 24 hrs, I will contact any other agent or any other broadband service for better usage and would forward this mail to
Reliance Headoffice

Hope to get a proper response !!

Regards,
Saravana

Hi Reliance Customer Service,

We have registered so many complaints reg this problem thru Reliance Toll Free no. for the past 1 week.
Here are the complaint nos 121618264 , 121839313, 10031587624 .

No complaint has not resolved yet though it was said it would be resolved by sending a service man.

Also the agents are not providing proper response when contacted. I am totally disappointed by very bad customer service, Reliance is providing me.

I request Reliance customer care to disconnect our broadband connection immediately within 24 hrs and return the deposit amount we paid (Rs.500/-).

Agents I contacted for our broadband connection -

Mr. Tholkappian - 9381833445
Mr. Sathish - 9381522111
Mr. MalaiRaj - 9677002456

You can contact me at 9789094097

Hope to get a proper response from your end.

Regards,
Saravana